Money did not get in my account and it's been 12 days

Dear AskGamblers Complaint Team, I am writing to officially lodge a formal complaint against Batery Bet regarding a missing deposit of INR 1,500 that was successfully deducted from my bank but never credited to my casino wallet. Furthermore, the casino has now completely cut off my communication channels after stalling for days. Case Details: Casino Name: Batery Bet Total Disputed Amount: INR 1,500Player Name: Casino Account ID/N< full name removed > Casino number: 39428664 Chronology of Events and Stalling Tactics15th July 2026 at 09:08 PM (IST): I made a successful deposit of INR 1,500 into my Batery Bet account. The funds were instantly debited from my bank account, but my casino balance remained at zero. Initial Support Request: I immediately raised a support request and provided my transaction proof. The support team told me to wait up to 3 hours for the transaction to process. The Second Delay: After 3 hours passed with no update, I contacted them again. This time, the timeline was drastically changed, and I was told to wait 3 business days for a manual review. No Response & Support Block: Once the 3 business days expired, I reached out to follow up on my missing money. The platform completely ignored my queries, gave zero updates, and has now blocked or restricted my ability to send messages through their customer support portal. Description of the Issue: Battery Bet has accepted my money from the banking gateway but is refusing to credit it to my account. They have given me an endless runaround of changing timelines (3 hours to 3 business days) only to completely ignore me and shut down my support chat features once those deadlines passed. This behavior is highly predatory. It prevents me from playing with my funds or withdrawing my money, and leaves me with no internal way to contact the platform. I have attached my bank transaction receipt showing the exact timestamp, amount, and the unique UPI Reference / UTR ID for this payment as irrefutable evidence. I request the AskGamblers team to step in, escalate this to a Batery Bet manager, force them to credit my INR 1,500, and restore my communication privileges. Thank you for your time and intervention. Sincerely, < full name removed >

Subject: Unresolved Withdrawal #12514128423 from Batery - Funds Not Received

To AskGamblers Complaint Team:

I am writing to file a complaint regarding a withdrawal issue on the Batery platform.

Account Details:

Account ID: 72052476

Account Holder Name: < full name removed >

Transaction Details:

Withdrawal Amount: ₹6,400

Transaction/Request ID: 12514128423

Date of Request: July 16, 2026

The Issue:

On July 16, 2026, I initiated a withdrawal of ₹6,400 to my bank account. Although the Batery platform interface currently displays the status of this request as "Completed," I have not received these funds in my bank account.

I have attached screenshots of the withdrawal request details and the status showing as "Completed" for your review.

I kindly request your assistance in investigating this discrepancy with the operator to ensure my funds are processed or to receive clarification regarding the status of this transaction.

Thank you for your time and assistance.

Best regards,

< full name removed >

PASSWORD for PDF -081020067869116131

My deposit has not been received. Once 2000 and once 5000. It's been over a week, and still no deposit is credited to my account. Have messaged so many times, yet they keep telling me to wait. Have mailed too at support but still asking me to wait. Long long?. Always money is missing from baterybet. Kindly please resolve this issue. I am tired.

Casino Account number - 83669403

Ticket number - N° 24600178

Amount - 10900 INR.

I played here, won funds and withdrew them, but there was a problem with my bank that's why the withdrawal failed and I haven't received funds after that they showing 'complete' status to the transaction. Then I informed it to the admin, but admin is also not replying in the created ticket. I am frustrated due to their worst services because after submitting bank statement, they haven't returned my funds since 4 days. This is not good enough.

Please batery bet, give me my winnings back.

UID - 64046182

It has been over 10 days now, and they still haven’t unblocked my account.

I have provided all my documents, which are completely valid, but they keep demanding new ones every time.

There is over 80k in my account; I deposited more than 50k, and they blocked my account immediately. This is a total scam.

If you deposit money or win a large amount, they will block your account and refuse to give you your money.

Keeps demanding documents & blocking users (UID: 64046182)

I’m writing this complaint as I raised a withdrawal request on 6th July of ₹12000. It’s been three days it still shows processing. I’ve been contacting the support creating requests and sending mails but all I get are automated messages from the team. I don’t know what’s going on. Seeing all the reviews posted on this site seems like a scam. At first they told me to wait for 72 hours. It’s been more than that but no response, also no amount received. Please help me, here are attached proofs of the payment.

I had submitted multiple withdrawals with Batery Casino; they have marked the same as completed. But the amount has not reached my bank account. I have raised the requests with them, but they are neither responding nor solving my issue.

I have also shared the bank statement with them, but they are not budging at all.

Screenshots of withdrawals and screenshots of requests raised are attached