Complaint #418 BateryBet Casino

Missing Withdrawals Despite Being Marked Successful

By Sahil C.

4 months ago

Complaint Against BateryBet – Missing Withdrawals Despite Being Marked Successful

I would like to file a complaint against BateryBet regarding two withdrawals that were marked as successful on their platform but were never received in my bank account.

Funds Missing :2010inr (1000 and 1010)

batery bet id 58213294

Withdrawal Details:

Withdrawal Amount: ₹1,000
Request ID: #23870382
Date & Time: 12 June, 13:40
Withdrawal no: 12455296831

Withdrawal Amount: ₹1,010
Request ID: #23955370
Date & Time: 12 June, 14:57
Withdrawal no:12455399165

Both withdrawals were processed and later marked as "successful" by BateryBet. However, the funds have never arrived in my bank account.

I contacted BateryBet support immediately after noticing the issue. They informed me that I should wait up to 72 hours for the funds to reflect in my bank account. I followed their instructions and waited the full period.

Now, more than 72 hours have passed, and neither of the withdrawals has been credited to my bank account. I have contacted support again, but the issue remains unresolved.

I am attaching my bank statements as proof that these transactions were never received. I request AskGamblers to assist in obtaining either:

The successful credit of both withdrawals to my bank account, or
A refund of the total amount of ₹2,010 back to my BateryBet account.

Thank you for your assistance.

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹2010

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mrsahilishere

• India

4 months ago

got 2010 back in batery id close this complaint

BateryBet Casino

• Representative

4 months ago

Dear Mrsahilishere,

We are still investigating the issue you reported. To assist you with this matter, please refer to your previously submitted requests (№ 23870382 and № 23955370).

Best regards,
Batery.

Mrsahilishere

• India

4 months ago

I would like to provide an update on my complaint.

It has now been 8 days since my withdrawals of ₹1,000 (Request ID #23870382) and ₹1,010 (Request ID #23955370) were marked as successful, but neither amount has been received in my bank account.

BateryBet initially asked me to wait 72 hours for the funds to arrive. After that period passed, they stated that the issue had been forwarded to their payment provider and that they were waiting for a response. However, more than a week has now passed and no resolution has been provided.

I continue to receive repetitive responses such as "the provider is still investigating" or "please be patient," but no proof of payment, transaction reference number, UTR number, or estimated resolution date has been provided.

I have attached screenshots from both support requests showing that the matter remains unresolved despite multiple follow-ups.

I kindly request AskGamblers to assist in obtaining a final resolution, either by ensuring the withdrawals are credited to my bank account or by having the total amount of ₹2,010 returned to my BateryBet account.

I am also attaching a latest bank statement till now.

BateryBet Casino Complaint Stats

Resolved 213 / 218

Avg. Amount $529

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

BateryBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 129 out of 130 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (283)

BateryBet Casino Complaints

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Account verification delayed and withdrawal restricted

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I am submitting this complaint regarding a severe verification delay with BateryBet Casino. My account username is 87173983.

I submitted all requested Know Your Customer (KYC) documents on 30/10/2026. According to the casino's terms, verification should take Casino's Stated Timeframe, 72 hours and further verification for 48 hrs, but it has now been passed the given timeframe.

I have contacted the casino's support team multiple times on [Insert Dates of Follow-ups]. Each time, I receive generic responses asking me to wait, with no specific timeline or explanation for the delay. My account remains restricted, and I am unable to withdraw my funds of ₹1,03,074.

I have attached screenshots of my submitted documents and my chat/email history with their support team. I kindly request AskGamblers' assistance in urging the casino to review and complete my verification process.

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I am writing to file a complaint against Battery regarding my pending withdrawal of 6,000, which has not been credited to my bank account even after 8 days.

I requested the withdrawal on 23 October, and the transaction details are as follows:

Withdrawal Amount: 6,000
Withdrawal Request Date: 23 October
Transaction ID: 12680128899
Status: Amount not received in my bank account

It has now been 8 days since I requested the withdrawal, but I have still not received my money.
I have contacted the live chat support multiple times, but every time I receive the same repetitive response without any actual resolution or clear explanation of the delay.

I find this unacceptable. My withdrawal has been pending for far too long, and the support team has failed to provide any meaningful assistance or a definite timeline for when I will receive my funds.

I request AskGamblers to intervene and help resolve this issue. I expect Battery to investigate this transaction immediately and ensure that my 6,000 withdrawal is credited to my bank account without further delay.

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Batery Bet Is the Worst Company in India in My Opinion – A Company I Believe Is Dishonest, Untrustworthy, and Fraudulent!

In my personal experience, Batery Bet is a completely dishonest and untrustworthy company. I deposited ₹500 into my account, played the game, and won ₹1,500. However, instead of allowing me to withdraw my winnings, Batery Bet blocked my account.

When I contacted the company to resolve the issue, they asked me to submit a large number of personal documents, including:

- A live selfie
- An Aadhaar card
- An Aadhaar card holding selfie
- A selfie holding a white paper with the date mentioned on it
- And several other personal documents

They collected so many documents from me that I have never seen any other company ask for so much personal information. Honestly, this made me wonder whether Batery Bet is actually a betting company or simply a company that collects people's personal data.

Even after submitting all the documents they requested, the company has still not unlocked my account. It is also not allowing me to withdraw my remaining balance and winnings.

Whenever I contact them, they simply tell me to “Please wait.” They keep asking me to wait, but my account remains blocked, and I still cannot withdraw my money.

After submitting so many personal documents, I expected the company to resolve my issue. Unfortunately, nothing has been resolved so far.

Therefore, based on my personal experience, I believe Batery Bet is not a trustworthy betting company. Its actions have made me seriously question its honesty and credibility. In my opinion, this company is behaving like a fraudulent and deceitful operation.

I deposited my hard-earned money, played the game, won money, submitted the documents they demanded, and still cannot access my account or withdraw my balance.

My question is simple: If a customer deposits money, plays a game, and submits all the required verification documents, why is the company still blocking the account and refusing to release the balance?

I want my account to be unlocked and my money to be made available for withdrawal. I am sharing my experience so that other people can be careful before depositing their hard-earned money into Batery Bet.

Request №27026208
Account I'd 88015075

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Not verifying my account since long time

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I uploaded KYC documents on this platform a week ago and they still not verified my account and not replying as well.
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First they said to wait for 72 hours. I uploaded 3 documents in first term then uploaded more documents in second term. They are making me fool again and again by saying it's under process but I have a doubt that they'll swallow my funds and will not pay to me. I've earned it by using my own real money. I've not used any of their bonuses to raise funds. They never asked for KYC documents until I went to withdraw funds. They cancelled my withdrawal and stuck my winnings. Admin should must verify my account within 2 or 4 days.
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I have made 3 withdrawal (1) for Rs 15000, (2) for Rs 11500 and (3) for Rs 9500, all of them was mark as completed on same day but none of them were credited into my bank account.

So I have requested query request on platform, and they replied me to wait for 72 hours to reflect money into bank account.

So I did wait patiently 72 hours. After 72 hours I again created request and ask them why money still not credited into my bank account so they asked for bank statement and I provided them. Now they ask to wait for 3 hours to reply, I again wait and after deadline passed I asked for reply and now they are saying me to wait again for 3 days just to get reply that what's happening with my money.

So I request askgambler team to please help me in this matter as they are not replying or resolving matter in timely manner.

Account id # 66829648

Query Request number # 26697366

Withdrawal (1) number # 12650002172

Withdrawal (2) number # 12648618505

Withdrawal (3) number # 12648618077

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I am writing to officially lodge a formal complaint against BateryBet Casino for an uncredited withdrawal of INR 15,000 processed on 6th October 2026. Not only have the funds failed to reach my bank account after the casino's specified deadline, but their support administration is actively engaging in predatory behavior by forcefully closing my dispute tickets without providing answers.

• Disputed Amount: INR 15,000

• Operation ID: 12649044956-0610

• Date & Time of Payout: 6th October 2026 at 16:48 IST

• Current Status in Casino Wallet: Completed

BateryBet has repeatedly closed my support requests without giving me the basic transaction data required to trace my missing funds. Below is the breakdown of the three consecutive tickets they shut down:

1. Ticket #26615074 (Opened 6th Oct): I raised a query because the status showed "Completed," but the money wasn't in my bank. Support initially gave a 3-hour timeline, which they later changed to 72 hours, instructing me to wait patiently.

2. Ticket #26641348 (Opened 7th Oct): I requested the UTR (Unique Transaction Reference) number or Bank Transaction ID. Since I am expecting a total payout of INR 15,000 split across three separate merchant accounts from different sources, I explicitly told them I needed the UTR and the Merchant Sender Name to identify this transaction. They ignored my request entirely, copy-pasted the 72-hour template, and marked the ticket as RESOLVED.

3. Ticket #26658184 (Opened 8th Oct): I opened a fresh ticket protesting their unfair closure of my previous request and demanded the financial tracking details again. Once more, they slapped the exact same automated bot reply onto the chat and forcefully closed the ticket as RESOLVED.

The maximum 72-hour banking window insisted upon by the casino administration has now officially expired, and no funds have been credited to my bank account.

By marking active, unresolved financial disputes as "Resolved," BateryBet is deliberately manipulating its customer service metrics and blocking me from getting human assistance. If a payout is genuinely "Successful" and "Completed" on a casino's backend, the system instantly generates a UTR or reference number. BateryBet’s total refusal to share this basic legal tracking data indicates that the funds were either never successfully dispatched by their gateway or are stuck in a failed loop.

I request the AskGamblers team to intervene immediately and hold BateryBet Casino accountable for these deceptive support practices. I demand that BateryBet:

1. Provide the official UTR Number and the Processing Merchant’s Name for Operation ID: 12649044956-0610 so my bank can trace it.

2. If they cannot provide a valid UTR number, they must acknowledge the payout failure, recredit the INR 15,000 back to my casino balance, and allow manual processing.

3. Stop the unfair practice of closing active user complaints before they are settled.

I have attached screenshots of my bank statements from October 6th to the present day showing zero credit, along with screenshots of all three closed chat transcripts as evidence.

Sincerely,

Abhi4u2112

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