I had deposited on 21 Aug 2024 and still not credited
Account - 48539746
I am writing a complaint against Batery Casio for performing below par in their customer service.
I had deposited on 21 Aug 2024 at 23:24 via UPI, usually the deposit is credited with minutes but this time its been over 66 hours and counting.
I had reached out to their chat support and realized they are just bots with zero resolution one can expect. At the end of the bot conversation, I saw only admin can solve the issue hence I raised the request via dashboard on Aug 22 2024 at 00:11. Its been over 60 hours, the admin has not cared to look at the requests. I kept on asking for updates and realized they will limit your reaponses after some messages which made the whole situation worse.
I wrote an email to their support team for the status since admin requests was useless, but the email support team’s audacity to close the ticket by using template email felt like rubbing the salt in the wounds.
I am writing a complaint against Batery Casio for performing below par in their customer service.
I had deposited on 21 Aug 2024 at 23:24 via UPI, usually the deposit is credited with minutes but this time its been over 66 hours and counting.
I had reached out to their chat support and realized they are just bots with zero resolution one can expect. At the end of the bot conversation, I saw only admin can solve the issue hence I raised the request via dashboard on Aug 22 2024 at 00:11. Its been over 60 hours, the admin has not cared to look at the requests. I kept on asking for updates and realized they will limit your reaponses after some messages which made the whole situation worse.
I wrote an email to their support team for the status since admin requests was useless, but the email support team’s audacity to close the ticket by using template email felt like rubbing the salt in the wounds.
BateryBet Casino Complaint Stats
Resolved
198 / 203
Avg. Amount
$559
Avg. Complaint Duration
14 days
Avg. Response Time
2 days
BateryBet Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 119 out of 120 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.