Complaint #14 BateryBet Casino

I am waiting for my deposit to be arrived my deposit amount is rs 500

By heraa

2 years ago

Hi Ask gamblers,

I am waiting for my deposit to be credit in my account. I am waiting from the last 4 days. I also contacted Batery bet support team but they did not reply me and live chat did not even help. They just keep tolding that money should arrive in 3 hours now it is 4 days. No reply from their adminstrative I am waiting for my deposit to be arrived my deposit amount is rs 500.

Disputed Casino BateryBet Casino

Reason Amount not credited

Amount ₹500

Discussion

AskGamblers

• Support Team

2 years ago

Dear @heraa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the BateryBet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

BateryBet Casino

• Representative

2 years ago

Dear heraa,

We're very sorry to hear about your issue with deposit. Rest assured, please don't worry! We will try our best to resolve the issue as soon as possible!

To investigate your deposit issue, we would like to request two main pieces of detail from you about the issue:
1. Account ID
2. Deposit screenshot
Please make sure, that the screenshot contains the following information: sum, date and time of the deposit, full recipient's wallet number, transaction ID, UTR/UPI number.

As soon as we receive the information, we will promptly start investigating your issue.
We hope for your cooperation.

Regards,
Batery.

AskGamblers

• Support Team

2 years ago

Dear BateryBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BateryBet Casino Complaint Stats

Resolved 194 / 199

Avg. Amount $568

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

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Withdrawal showing completed and payment not received in the bank

I usually play on BateryBet... however on 31sta august I deposited 10000 rs and make withdrawal of 15000 approx...

I waited and on the same day the withdrawal request shows completed.

I raised this complaint request and now they are not replying on the request. It's almost 11 days now. My money is stuck. Please help.

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Once again deposit money not credited in my Gaming Account 10000 INR

Dear
AskGamblers team,
I have deposited my money INR 10000 rs in my Baterybet account is still not yet credited. Time frame period have passed still not getting any proper response from the Baterybet casino.please help to get my money. Submitted all the documents still no response
Attaching all the files.
Baterybet account id- 37983879
Request id 25898802

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Deposit has not been credited even though 8 days have already passed

Hello Support Team,

I deposited ₹5,000 into my account, but the amount has still not been credited even though 8 days have already passed.

I have contacted support regarding this issue, but I am not receiving a proper response or a clear update on the status of my deposit. This delay is causing significant inconvenience, and I need this matter to be resolved urgently.

Game ID: 78792690
Deposit Amount: ₹5,000
Pending Since: 8 days

Please check the transaction and confirm the current status of my deposit. If there is any issue with the transaction, kindly explain the reason for the delay and provide a clear resolution timeline.

I request you to credit the ₹5,000 to my account immediately or process a refund to the original payment method.

Thank you.

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Withdrawal page suspended and delaying verification

Hello AskGamblers.

I found this website recently as it had an ad on the internet and decided to give it a try.

The gameplay and options are great. Many sports are offered on the website as well, so that's another plus, as I bet on sports and also play Casino. I lost a deposit with no issues, i re deposites and ended up winning a few sports bets and having a good run in blackjack, so I decided to place a withdrawal. To my surprise, the withdrawal page is completely suspended. It said to contact customer support. So I did; it took them a quick 30 mins to say that I needed to verify my account, standard... no problem.

I sent the required data and was told it would be 10 minutes to 3 days. 3 days have passed, nothing; I get the same generic copy-pasted responses, and I still can't withdraw any money from this website. It's a bit sad they do this to a new customer who uses the casino, as it sure looks a bit bizarre. I was only going to withdraw a part of the winnings, but now they really have me second-guessing. I dont have the confidence to deposit and keep wagering because this is a bit weird in 2026. Most sites verify and pay in minutes.

They are withholding my money here, and I have no idea why.

I'm a great client for them to have, but I need to at least see them pay out before I keep playing. Too many horror stories now.

93h left

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Withdrawal not received

ID - 53341850
Withdrawal - 10332
Date and time - 4th September 09:36am
BateryBet

I have initiated a withdrawal from baterybet of 10332 amount on 4th September 09:36am and it's been more than 48 hours it's showing in processing stage and I haven't received my funds in the bank account.

I am really worried and I am frustrated as well. I even raised a complaint to the customer service but there is no response at all and no progress as well. I am really sad.

I would request you to give the update and please resolve my issue. Please provide my funds in my bank account. I am really frustrated.

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Deposit and withdrawal pending

< casino credentials sent to the casino >

Complaint Description:

I am submitting this formal complaint against BateryBet Casino regarding two uncredited UPI deposits totaling ₹50,000 INR and an unresolved withdrawal request of ₹30,000 INR, both pending for over a week without resolution from customer support.

1. Uncredited Deposit #1: ₹30,000 INR

Date & Time: 28 August 2026, 10:58 PM IST

Amount: ₹30,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: 9401866630m@pnb / DEEP DEKA

Bank UTR / UPI Reference ID: 624033824743

Google Transaction ID: CICAgLiXluLbYA

Debited Bank Account: ICICI Bank (A/C ending in 1858)

Status: Fully debited from the bank account; not credited to Batery wallet for over 7 days.

2. Uncredited Deposit #2: ₹20,000 INR

Date & Time: 29 August 2026, 09:11 PM IST

Amount: ₹20,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: paytm.s2ty52s@pty / Umesh Dangi

Bank UTR / UPI Reference ID: 624199388651

Google Transaction ID: CICAgLjfiZvCDw

Debited Bank Account: ICICI Bank (A/C ending in 1848)

Status: Fully debited from the bank account; not credited to Batery wallet for 7 days.

3. Pending Withdrawal: ₹30,000 INR

Amount: ₹30,000 INR

Status: Requested and pending without clearance or credit to my bank account.

Current Situation & Resolution Requested:

I have repeatedly contacted BateryBet live support and submitted official bank statements and transaction receipts showing successful debits and valid 12-digit UTR numbers. Support has only provided automated responses stating that the transactions are "under review with the payment aggregator," but no progress has been made.

I request AskGamblers to intervene so that BateryBet management will:

Locate and credit the ₹20,000 and ₹30,000 deposits to my player wallet (or reverse the funds back to the originating bank accounts if they cannot credit them).

Approve and release the pending ₹30,000 withdrawal to my verified payout method.

I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

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Dated 28 spt 2026
Time 3 58 pm
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