Complaint #264 BateryBet Casino

GAME ID 68554977 withdrawal restricted after the profit earned

By nikhil g.

11 months ago

GAME ID: 68554977

I've invested lot of money on the platform, and after several deposits I earned some profit and then after got profit in the account then have stopped my account and restricted withdrawals, and they have asked for several documents, which I already submitted, and then after another document, even though I submitted all the requested documents and they are just dragging the time but verification hasn't been completed even after more than 1 month (30 days). My account under restriction, and my account has more than 6L INR currently, but they are not clearing my verification nor allowing me to withdraw funds. It seems that just dragging the time.

I want: To be able to withdraw my funds and allow me to bets and all the suspensions and restrictions should be lifted and removed.

For all your references I'm sharing all my account screenshots.

GAME ID: 68554977

Disputed Casino BateryBet Casino

Reason Verification issues

Amount ₹619836

Discussion

AskGamblers

• Support Team

11 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

11 months ago

Dear @NIKHIL__6,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

11 months ago

Hello NIKHIL__6,
Thank you for your patience and cooperation with this matter. As we see, your verification process has been successfully completed.

Regards,
Batery

NIKHIL__6

• India

11 months ago

Dear Batery Team,

I am writing to request the immediate completion of my account verification. It has been over 50 days since my account was restricted from placing bets, depositing, and withdrawing funds.

I have submitted all the documents you requested. The prolonged delay is causing me significant distress, especially since my account has a substantial balance of Rs. 6,00,000, and my total deposits were more than Rs. 20,00,000.

I have always considered Batery to be a legitimate and trusted company in India, known for its smooth deposit and withdrawal processes. I believe a company with such a strong reputation would not want to risk its name in the market over a single account.

I kindly request your immediate action to clear my verification and lift all restrictions so I can access my funds and resume placing bets.

Thank you for your prompt attention to this matter.

Game ID: 68554977
Request ID: #18202912

BateryBet Casino Complaint Stats

Resolved 194 / 199

Avg. Amount $568

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (84)

BateryBet Casino Complaints

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I deposited ₹5,000 into my account, but the amount has still not been credited even though 8 days have already passed.

I have contacted support regarding this issue, but I am not receiving a proper response or a clear update on the status of my deposit. This delay is causing significant inconvenience, and I need this matter to be resolved urgently.

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Deposit Amount: ₹5,000
Pending Since: 8 days

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Hello AskGamblers.

I found this website recently as it had an ad on the internet and decided to give it a try.

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I sent the required data and was told it would be 10 minutes to 3 days. 3 days have passed, nothing; I get the same generic copy-pasted responses, and I still can't withdraw any money from this website. It's a bit sad they do this to a new customer who uses the casino, as it sure looks a bit bizarre. I was only going to withdraw a part of the winnings, but now they really have me second-guessing. I dont have the confidence to deposit and keep wagering because this is a bit weird in 2026. Most sites verify and pay in minutes.

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ID - 53341850
Withdrawal - 10332
Date and time - 4th September 09:36am
BateryBet

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I am really worried and I am frustrated as well. I even raised a complaint to the customer service but there is no response at all and no progress as well. I am really sad.

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< casino credentials sent to the casino >

Complaint Description:

I am submitting this formal complaint against BateryBet Casino regarding two uncredited UPI deposits totaling ₹50,000 INR and an unresolved withdrawal request of ₹30,000 INR, both pending for over a week without resolution from customer support.

1. Uncredited Deposit #1: ₹30,000 INR

Date & Time: 28 August 2026, 10:58 PM IST

Amount: ₹30,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: 9401866630m@pnb / DEEP DEKA

Bank UTR / UPI Reference ID: 624033824743

Google Transaction ID: CICAgLiXluLbYA

Debited Bank Account: ICICI Bank (A/C ending in 1858)

Status: Fully debited from the bank account; not credited to Batery wallet for over 7 days.

2. Uncredited Deposit #2: ₹20,000 INR

Date & Time: 29 August 2026, 09:11 PM IST

Amount: ₹20,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: paytm.s2ty52s@pty / Umesh Dangi

Bank UTR / UPI Reference ID: 624199388651

Google Transaction ID: CICAgLjfiZvCDw

Debited Bank Account: ICICI Bank (A/C ending in 1848)

Status: Fully debited from the bank account; not credited to Batery wallet for 7 days.

3. Pending Withdrawal: ₹30,000 INR

Amount: ₹30,000 INR

Status: Requested and pending without clearance or credit to my bank account.

Current Situation & Resolution Requested:

I have repeatedly contacted BateryBet live support and submitted official bank statements and transaction receipts showing successful debits and valid 12-digit UTR numbers. Support has only provided automated responses stating that the transactions are "under review with the payment aggregator," but no progress has been made.

I request AskGamblers to intervene so that BateryBet management will:

Locate and credit the ₹20,000 and ₹30,000 deposits to my player wallet (or reverse the funds back to the originating bank accounts if they cannot credit them).

Approve and release the pending ₹30,000 withdrawal to my verified payout method.

I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

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I sincerely need your help with my ongoing issue with BateryBet.

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I waited the full 72 hours, hoping that my verification would finally be completed and that I would be able to withdraw my funds and use my account with my new updated phone number.

However, after those 72 hours passed, they requested additional documents. Again, I fully cooperated and submitted a selfie with my UPI application, my latest electricity bill, and my ID card. After submitting everything, I was once again told to wait another 48 hours.

Now, the additional 48 hours have also completely passed. Which was passed away 2 days before.

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I have already waited long enough and honestly cannot keep waiting without any clear response. The situation has become extremely stressful for me because my verification is still pending, my new phone number has not been updated, and I am unable to properly use my account or withdraw my funds.

Please ask Gambler help me.

Before they was replying. Now they have stopped responding and myself I can't message them also. 4 days has been passed away without reply. I contacted live chat multiple times but they also don't reply please help me

Account id: 49655063

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