Complaint #264 BateryBet Casino

GAME ID 68554977 withdrawal restricted after the profit earned

By nikhil g.

9 months ago

GAME ID: 68554977

I've invested lot of money on the platform, and after several deposits I earned some profit and then after got profit in the account then have stopped my account and restricted withdrawals, and they have asked for several documents, which I already submitted, and then after another document, even though I submitted all the requested documents and they are just dragging the time but verification hasn't been completed even after more than 1 month (30 days). My account under restriction, and my account has more than 6L INR currently, but they are not clearing my verification nor allowing me to withdraw funds. It seems that just dragging the time.

I want: To be able to withdraw my funds and allow me to bets and all the suspensions and restrictions should be lifted and removed.

For all your references I'm sharing all my account screenshots.

GAME ID: 68554977

Disputed Casino BateryBet Casino

Reason Verification issues

Amount ₹619836

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

9 months ago

Dear @NIKHIL__6,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

9 months ago

Hello NIKHIL__6,
Thank you for your patience and cooperation with this matter. As we see, your verification process has been successfully completed.

Regards,
Batery

NIKHIL__6

• India

9 months ago

Dear Batery Team,

I am writing to request the immediate completion of my account verification. It has been over 50 days since my account was restricted from placing bets, depositing, and withdrawing funds.

I have submitted all the documents you requested. The prolonged delay is causing me significant distress, especially since my account has a substantial balance of Rs. 6,00,000, and my total deposits were more than Rs. 20,00,000.

I have always considered Batery to be a legitimate and trusted company in India, known for its smooth deposit and withdrawal processes. I believe a company with such a strong reputation would not want to risk its name in the market over a single account.

I kindly request your immediate action to clear my verification and lift all restrictions so I can access my funds and resume placing bets.

Thank you for your prompt attention to this matter.

Game ID: 68554977
Request ID: #18202912

BateryBet Casino Complaint Stats

Resolved 162 / 167

Avg. Amount $643

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (74)

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Reference No: 12460775411

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< first name removed >

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