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Depostit Not Credited in account


10 months ago

Dear Askgamblers Support team,

I have an account with Batery-bets.in and my account number with bater-bets is 68154721. I have deposited 4000 INR to my game account to third parties account which are mentioned below.

Paid to SBTIWARI MOBILES AND TRAVELSSBR21734 DEBIT ₹4,000, Transaction ID, T25082­623­363­190­661­98514, UTR No. 798665696047.

I am following up about the status of my deposit. Finlay Battery support team said it will be refunded to my account within 10 days. But nothing happened in 12 Days.

I have contacted batery customer care and I have send a video on screen recording while I am depositing the amount. But nothing happened.

Please support me in this issue.

Disputed Casino BateryBet Casino
Amount ₹4000

Discussion

User name

Dear @ADITHYAN,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the BateryBet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear ADITHYAN,

Please provide an official letter from the bank about the refusal of a refund in PDF format.
The letter should contain UTR**6047 number so that we could see that the response is related to this deposit.
The screenshot from email that you shared is not an official response.

Best regards,
Batery.
User name loyalty-level-2
Still I have not received response bring bank and waiting
User name loyalty-level-2
Dear Batery team,

I have send a letter to bank and waiting a response from them. Letter is enclosed

BateryBet Casino Complaint Stats

Resolved 166 / 171
Avg. Amount $633
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

BateryBet Casino Complaints

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Deposit Stucked And No Response From BateryBet Casino

Dear AskGamblers Complaint Team, I am writing to officially lodge a formal complaint against Batery Bet regarding a missing deposit of INR 1,500 that was successfully deducted from my bank but never credited to my casino wallet. Furthermore, the casino has now completely cut off my communication channels after stalling for days. Case Details: Casino Name: Batery Bet Total Disputed Amount: INR 1,500Player Name: Casino Account ID/N< full name removed > Casino number: 39428664 Chronology of Events and Stalling Tactics15th July 2026 at 09:08 PM (IST): I made a successful deposit of INR 1,500 into my Batery Bet account. The funds were instantly debited from my bank account, but my casino balance remained at zero. Initial Support Request: I immediately raised a support request and provided my transaction proof. The support team told me to wait up to 3 hours for the transaction to process. The Second Delay: After 3 hours passed with no update, I contacted them again. This time, the timeline was drastically changed, and I was told to wait 3 business days for a manual review. No Response & Support Block: Once the 3 business days expired, I reached out to follow up on my missing money. The platform completely ignored my queries, gave zero updates, and has now blocked or restricted my ability to send messages through their customer support portal. Description of the Issue: Battery Bet has accepted my money from the banking gateway but is refusing to credit it to my account. They have given me an endless runaround of changing timelines (3 hours to 3 business days) only to completely ignore me and shut down my support chat features once those deadlines passed. This behavior is highly predatory. It prevents me from playing with my funds or withdrawing my money, and leaves me with no internal way to contact the platform. I have attached my bank transaction receipt showing the exact timestamp, amount, and the unique UPI Reference / UTR ID for this payment as irrefutable evidence. I request the AskGamblers team to step in, escalate this to a Batery Bet manager, force them to credit my INR 1,500, and restore my communication privileges. Thank you for your time and intervention. Sincerely, < full name removed >

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94h left
₹1,500