Complaint #441 BateryBet Casino

Deposit Stucked And No Response From BateryBet Casino

By Abhi4u2112

3 weeks ago

Dear AskGamblers Complaint Team, I am writing to officially lodge a formal complaint against Batery Bet regarding a missing deposit of INR 1,500 that was successfully deducted from my bank but never credited to my casino wallet. Furthermore, the casino has now completely cut off my communication channels after stalling for days. Case Details: Casino Name: Batery Bet Total Disputed Amount: INR 1,500Player Name: Casino Account ID/N< full name removed > Casino number: 39428664 Chronology of Events and Stalling Tactics15th July 2026 at 09:08 PM (IST): I made a successful deposit of INR 1,500 into my Batery Bet account. The funds were instantly debited from my bank account, but my casino balance remained at zero. Initial Support Request: I immediately raised a support request and provided my transaction proof. The support team told me to wait up to 3 hours for the transaction to process. The Second Delay: After 3 hours passed with no update, I contacted them again. This time, the timeline was drastically changed, and I was told to wait 3 business days for a manual review. No Response & Support Block: Once the 3 business days expired, I reached out to follow up on my missing money. The platform completely ignored my queries, gave zero updates, and has now blocked or restricted my ability to send messages through their customer support portal. Description of the Issue: Battery Bet has accepted my money from the banking gateway but is refusing to credit it to my account. They have given me an endless runaround of changing timelines (3 hours to 3 business days) only to completely ignore me and shut down my support chat features once those deadlines passed. This behavior is highly predatory. It prevents me from playing with my funds or withdrawing my money, and leaves me with no internal way to contact the platform. I have attached my bank transaction receipt showing the exact timestamp, amount, and the unique UPI Reference / UTR ID for this payment as irrefutable evidence. I request the AskGamblers team to step in, escalate this to a Batery Bet manager, force them to credit my INR 1,500, and restore my communication privileges. Thank you for your time and intervention. Sincerely, < full name removed >

Disputed Casino BateryBet Casino

Reason Amount not credited

Amount ₹1500

Discussion

72 hours left for Abhi4u2112 to respond.

BateryBet Casino

• Representative

23 hours ago

Dear Abhi4u2112,

We apologize for the delay in responding. Your request is under review. A response will be provided shortly.

Best regards,
Batery.

Abhi4u2112

3 days ago

I am writing to formally reject the casino's response, which is a continuation of the identical stalling tactics I have faced for the last 23 days.

The casino states that a letter was sent to their payment provider on 08.08.2026 and asked me to wait 3 business days. Today is 12.08.2026. The designated timeline has already passed, yet the status remains completely unchanged. I have been given this exact same generic excuse repeatedly for over three weeks, making it perfectly clear that the platform is intentionally delaying my legitimate refund.

Furthermore, please note the following critical gaps in the casino's handling of this matter:

1. Failure of Basic Reconciliation: I have already provided my official bank statement clearly showing the successful debit, the precise timestamp, and the unique UTR/UPI reference ID. A standard bank statement requires minimal financial competency to understand. There is no legitimate reason why reconciliation should take close to a month unless it is being intentionally dragged out.

2. Withholding of Transaction Proof: I have repeatedly requested that BateryBet provide their own receiving bank statement for the gateway account to prove the funds were not credited to them. The casino has consistently refused to provide this transparent proof, choosing instead to generate endless stories.

3. A Second Uncredited Deposit: This is not an isolated incident. I have a second successful deposit that has also failed to credit to my casino wallet. BateryBet support has given me the exact same copy-pasted runaround for that transaction as well. I will be lodging a separate, formal complaint for that specific transaction immediately after this case is resolved.

My Clear Commitment to Resolution:
I am putting forward a direct challenge to the BateryBet team: Share your official gateway bank statement covering the date of the transaction. If you produce transparent bank documentation proving that my INR 1,500 deposit never reached your accounts, I promise to immediately request the AskGamblers team to close this case. Unlike the casino, I commit to reviewing your documentation and reverting on the exact same business day it is provided.

If the casino cannot provide this proof, I request the AskGamblers team to conclude their investigation, mark this complaint as unresolved, and penalize the platform accordingly for predatory financial practices.

BateryBet Casino

• Representative

6 days ago

Dear Abhi4u2112,

To solve the problem, we sent a letter to the provider on 08.08.2026. Provider usually answers during 3 business days. Please wait.

Best regards,
Batery.

Abhi4u2112

1 week ago

As requested by the BateryBet representative in their latest response, I have successfully uploaded and shared my complete bank statement as a PDF file, covering the exact period from the date of the deposit (15th July 2026) up to the present day.This comprehensive document serves as irrefutable, continuous proof that the INR 1,500 payment was successfully debited from my account as a "Success" transaction and, crucially, no refund or reversal has ever been initiated or received back into my account over these last three weeks.Now that I have fully complied with your exact request and provided the full statement up to the present date, I demand a final and absolute resolution.Please do not reply with the same generic script stating that you "have forwarded this to the provider" or that "the provider will reply in 3 business days." I have been trapped in this exact 3-business-day loop for over 21 days. My bank’s technical team has already confirmed that since no auto-reversal occurred within 3 days, the funds are legally sitting with your payment gateway provider.As a licensed operator, you are fully accountable for the third-party providers you choose to deploy on your platform. A customer cannot be held hostage indefinitely because your gateway handler refuses to cross-verify an active Unique Transaction Reference (UTR).I have done my part and provided 100% of the requested proof from the debited date to till date. I request the AskGamblers team to intervene and compel BateryBet to stop the stalling templates. BateryBet must now manually credit the missing INR 1,500 to my account immediately.Sincerely,Abhishek DewanganAccount ID: 39428664Username: Abhi4u2112

BateryBet Casino Complaint Stats

Resolved 179 / 184

Avg. Amount $597

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Complaint Status

72h left

₹1,500

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BateryBet Casino Complaints

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Amount deposited but not yet credited

Dear
AskGamblers please help me to get my money back
I have deposited the amount of Rs 10000 instead of Rs 10200. It’s been 5 days passed my amount is still not yet credited. Not getting any proper response from Baterybet. I seek for help AskGamblers. Kindly help me to get my money back.
My Account id- 37983879
My request no- 25299517

94h left

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Deposit not credited my account id

Deposit not credit my account
My account id (85543993)
Email id ([email protected])
Name( MD SAMEER RAZA)
SIR please my id receive amount
My account credit not receive
Already 3 day over
Administrate not response please help me sir
This is amount screen shot send me check Deposit not credit my account
My account id (85543993)
Email id ([email protected])
Name( MD SAMEER RAZA)
SIR please my id receive amount
My account credit not receive
Already 3 day over
Administrate not response please help my account statement send you please check

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₹5,000

INR 50000 delayed IMPS withdrawal 3 August

On 3 August 2026, I initiated an IMPS withdrawal of ₹50,000 (Transaction № 12543461629).
The casino has marked the transaction as "Completed" on my dashboard, but the funds have not entered my bank account. When contacting customer support, they repeatedly offer the same vague excuse regarding "payment provider issues" without providing any concrete resolution or proof of payment.
Because they claim it is "Completed," I request the casino to provide the official Unique Transaction Reference (UTR) number so I can track it with my bank, or return the ₹50,000 back to my casino balance immediately.

Their Internal request channel their administration only says that the payment provider is not responding everytime whenever withdrawal placed the same issue is there in this platform

Kindly ask gamblers team help me in this issue

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Account blocked and funds held

On June 2, 2026, BateryBet blocked me from playing and placing bets, deposits, and withdrawals.

When I deposited 20k INR, BateryBet blocked my account without any prior notice. From June 2 to August 2, almost 60 days have passed.

I submitted all the documents related to KYC, and all submited them from time to time, but they did not take any action. That's why I closed request 23738630, and I filed a new request to ask about the issue and unblock my account, but still again 15 days, they did the same thing - they asked for documents. I submitted, and again no answer from them.

They don't have the authority to hold my funds. I told them plz give me my money back and let me use the site. But they don't hear us.

@askgamblers, please help me to unblock my account or withdraw my money. @baterybet, please solve my account block problem.

It's already taken too much time, and you haven't updated it with the new request number 25130712 daily

94h left

₹20,000

No deposit received

I deposited 3500 rs by supermoney upi money transfer is successful but battery bet not add my money. I file a complaint against this website and also send e-mail but they have no response. Please give me my money back. 5 days complete but money not credited in Battery Wallet.

My id 83734558

< personal information removed >

Please give me my money back

Resolved

₹3,500

Uncredited UPI Deposit of Batery Account

Batery Account ID: 53016636

Batery Ticket/Request ID: №25064496

Transaction Date: 31 July 2026

Amount: ₹4,999.82

Bank UTR Number: 311444935065

Issue Description:

On 31 July 2026, I deposited ₹4,999.82 via UPI (UTR: 311444935065). The funds were debited from my bank account immediately, but my Batery balance was never credited.

Support created Request №25064496 and promised in chat that the payment provider would resolve it within 3 business days (by August 3rd). That deadline has passed, the balance remains ₹0, and messaging in the chat ticket is now restricted.

Requested Outcome:

Trace UTR 311444935065 and immediately credit ₹4,999.82 to Batery Account #53016636

Resolved

₹5,000

Withdrawal of 3510 rupees not received

Hi, my name is <removed>

I am an account holder at Batterybet Casino. My account number is 77301659

I made a withdrawal request on 31/07/2026 at 19:34:51

My transaction number is 1788708584-0081.

After some time on 31/07/2026 at 20:16:47, its status is shown as completed, but in my bank account I didn’t receive that withdrawal amount

I have raised a request on BateryBet casino my request number is Nº25088211 but they didn’t take any responsibility they ask me to wait for 72 hours why should i wait for my withdrawal if its shows complete on that site i want my withdrawal as soon as possible and I request that AskGamblers please resolve my issue.

I attached my bank statement from 31/07/2026 to 02/08/2026 and also attached screenshots of the BatteryBet withdrawal status and my request, which I raised on BateryBet

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BateryBet Casino INR 8000 payout missing despite Completed status and closed support ticket

Dear AskGamblers Complaint Team,

I am lodging a formal complaint against BateryBet regarding an unresolved withdrawal of INR 8,000. The casino has marked the transaction as "Completed" on their user portal, but they have failed to transfer the funds to my bank account and have closed my internal support tickets.

Case Details

Casino Name: BateryBet

Account ID: 39428664

< personal information removed >

Disputed Amount: INR 8,000

Operation ID: 12516360804-1707

Timeline of Events

1 - 17th July 2026 at 02:21 PM: I initiated an INR 8,000 withdrawal request. The dashboard instantly marked it as "Completed" and "Successful."

2 - 17th July 2026 at 03:37 PM (Live Chat Support): Since no money arrived, I contacted customer support. The agent explicitly instructed me to wait up to 72 hours, stating: "The withdrawal 12516360804 became successful. Please be patient, it usually takes up to 72 hours to receive the funds to the bank account. If the payout has not been received after 72 hours, please make a new request and attach a bank statement as a PDF file.

3 - Expiry of Deadline: The 72-hour window has completely expired. No funds have been credited to my bank account.

4 - Ticket Closure: I have already shared my official PDF bank statement directly with the BateryBet support team to prove the non-payment. Instead of checking the transaction tracking or providing a network reference code, they chose to close out my internal support ticket and stop responding.

Summary of Grievance

BateryBet is practicing deceptive reporting by clearing processing queues and marking transactions as "Completed" before the funds are actually settled by their banking processor.

Since my bank statement clearly proves that no credit of INR 8,000 has arrived since July 17th, I request the AskGamblers team to intervene and compel BateryBet to provide the official banking UTR/RRN tracking number or immediately release my funds.

Sincerely,

< personal information removed >

Resolved

₹8,000

Deposit stuck since 30th June

I made a deposit of 10400 INR which is still not reflecting in batery account and the support is not budging as usual.

My withdrawal complaint in your forum is marked as unresolved. I am sure this one also will go unresolved but still thought will put it on records.

This casino is the worst

My account id is 57576130

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3 deposits not credited

I have tried to deposit these amounts as in the attached files.

The amount has been debited from my account but not credited in the Battery Casino app.

I was trying to chase them, but no use