Complaint #284 BateryBet Casino

Deposit Stucked And No Response From BateryBet Casino

By Abhi4u2112

8 months ago

Dear AskGamblers Team,

I am writing to formally raise a complaint against Batery Casino regarding two deposits that have not been credited to my account, despite multiple follow-ups over several days.

Account ID: 39428664

1. Deposit of INR 1,000 on 21st October 2025

Ticket Reference: Req. No. 19357616

I submitted this deposit through the Batery application and immediately raised a support ticket with the transaction screenshot attached. On 22nd October, I received a response stating that the transaction could not be verified automatically and was forwarded to the verification team. Since then, I have not received any further updates or resolution.

Subsequent follow-ups via email were met with responses claiming that the issue had been sent to the administration team and that additional follow-ups could delay the process — which I find highly unprofessional and unacceptable, considering the continued delay.

2. Deposit of INR 500 on 28th October 2025

Ticket Reference: Req. No. 19508833

Unfortunately, the same issue has occurred again. The payment has not been credited, and I received an identical response about “verification in process,” with no visible progress or communication since.

Both transactions remain uncredited, despite the funds being successfully deducted from my bank account. This has caused significant inconvenience and raises serious concerns about the reliability of Batery Casino’s payment system and customer service practices.

I request AskGamblers to kindly intervene and assist in getting both my deposits — totaling INR 1,500 — credited to my Batery account or refunded promptly.

Thank you for your attention and support.

Sincerely,

< personal information removed >

Disputed Casino BateryBet Casino

Reason Amount not credited

Amount ₹1500

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

8 months ago

Dear @Abhi4u2112,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

8 months ago

Dear Abhi4u2112

We're very sorry to hear that you are facing this challenge.

We understand that problems with transactions could be very frustrating to overcome as they can be delayed, and processing times may increase due to factors beyond our control. However, please do not worry, ensuring a secure, fair, and engaging gaming experience is our top priority.

As we check, we can see that your tasks number 19508833 and 19357616 about the disputed transaction are already in process by our administration and is regularly being updated. We encourage you to kindly continue the correspondence about this task in the request.

Best regards,
Batery

BateryBet Casino Complaint Stats

Resolved 162 / 167

Avg. Amount $643

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Reference No: 12460775411

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