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Deposit of amount 5000 INR has not been credited even after 25 days


7 months ago
I deposited 5000 on October 15,, 2025, but my amount has not been credited even after 25 days. It's almost like one month now. Also, they have stopped responding to my messages from last 10 days. I have not received any reply of my complain. I have already reached this issue several times, but I have not received any solution for this. Please ask gambler. I request you to raise this issue and help me getting my funds back.
Disputed Casino BateryBet Casino
Amount ₹5000

Discussion

User name

Dear @AT406,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear AT406,

The payment in the amount of 5000 INR (UPI ID: ***5418 ) was successfully credited to your account on 13.11.25 at 21:46. Please check.

We apologize for the inconvenience.

Best regards,
Batery.
User name
66820860 this is account id
User name
Hello!

We are sorry to hear that you are facing such a challenge.

Please share your customer ID so we can assist you in this matter.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 158 / 163
Avg. Amount $653
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

BateryBet Casino Complaints

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Withdrawal marked as completed but INR 15000 not received

I would like to file a complaint against BateryBet regarding a withdrawal that has not been credited to my bank account.

On 05 June 2026, I submitted a withdrawal request of INR 15,000.

Withdrawal Details:

Withdrawal ID: 12444694867

Date: 05 June 2026

Time: 12:05 PM

Amount: INR 15,000

The withdrawal status on the BateryBet website is showing as "Completed", however, I have not received the funds in my bank account.

I initially contacted customer support and was informed that the withdrawal had been processed successfully and that I should wait up to 72 hours. After waiting for more than 72 hours and still not receiving the funds, I submitted another support request along with my bank statement showing that no such credit had been received.

In response, BateryBet informed me that they had forwarded the matter to their payment provider and requested that I wait up to 5 business days for an update.

I have fully cooperated with all requests and have provided my bank statement as proof that the funds have not been credited. However, I have still not received any proof of transfer, transaction reference from the payment provider, or confirmation regarding where the funds have been sent.

I am requesting BateryBet to provide proof that the withdrawal was successfully transferred, provide a valid payment/UTR/reference number, and investigate the missing withdrawal.

Credit the INR 15,000 to my bank account if the transfer has not actually been completed.

I respectfully request that AskGamblers assist in resolving this matter and obtaining a clear response from BateryBet regarding my withdrawal.

Thank you.

Chart Pointer
89h left
₹15,000