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Deposit not credited to my betting account


1 year ago

I have made 2 Depsoits of 4000 and 3000 each both deposits successfully debited from my bank account but not credited to Batery bet account.

I have raised many requests to support but they are not responsive as the normal processing time is just 3 hours but it crossed many hours.

Kindly help me to get those it's been more than many hours.

Disputed Casino BateryBet Casino
Amount ₹7000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Thanks @askgamblers now deposit is credit please resolve
User name

Dear @Praveen41,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Praveen41,

We apologize for the inconvenience you faced with your deposit delay issue. However, we see that you had already created a request to the administration to solve your delay issue, with the reference number 12725767.

We're very please to inform you, that both your deposits namely; 4000 INR made on 28.09.2024 12:36:27 IST and 3000 INR made on 28.09.2024 12:47:51 IST have been successfully processed by our team and credited to your account on 02.10.2024 00:36:28 IST and 02.10.2024 00:38:53 IST respectively.

We're very thankful for your patience and your continued support.

Regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 158 / 163
Avg. Amount $653
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

BateryBet Casino Complaints

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Withdrawal marked as completed but INR 15000 not received

I would like to file a complaint against BateryBet regarding a withdrawal that has not been credited to my bank account.

On 05 June 2026, I submitted a withdrawal request of INR 15,000.

Withdrawal Details:

Withdrawal ID: 12444694867

Date: 05 June 2026

Time: 12:05 PM

Amount: INR 15,000

The withdrawal status on the BateryBet website is showing as "Completed", however, I have not received the funds in my bank account.

I initially contacted customer support and was informed that the withdrawal had been processed successfully and that I should wait up to 72 hours. After waiting for more than 72 hours and still not receiving the funds, I submitted another support request along with my bank statement showing that no such credit had been received.

In response, BateryBet informed me that they had forwarded the matter to their payment provider and requested that I wait up to 5 business days for an update.

I have fully cooperated with all requests and have provided my bank statement as proof that the funds have not been credited. However, I have still not received any proof of transfer, transaction reference from the payment provider, or confirmation regarding where the funds have been sent.

I am requesting BateryBet to provide proof that the withdrawal was successfully transferred, provide a valid payment/UTR/reference number, and investigate the missing withdrawal.

Credit the INR 15,000 to my bank account if the transfer has not actually been completed.

I respectfully request that AskGamblers assist in resolving this matter and obtaining a clear response from BateryBet regarding my withdrawal.

Thank you.

Chart Pointer
82h left
₹15,000