Dear AskGamblers Complaint Team,
I am lodging a formal complaint against BateryBet regarding an unresolved withdrawal of INR 8,000. The casino has marked the transaction as "Completed" on their user portal, but they have failed to transfer the funds to my bank account and have closed my internal support tickets.
Case Details
Casino Name: BateryBet
Account ID: 39428664
< personal information removed >
Disputed Amount: INR 8,000
Operation ID: 12516360804-1707
Timeline of Events
1 - 17th July 2026 at 02:21 PM: I initiated an INR 8,000 withdrawal request. The dashboard instantly marked it as "Completed" and "Successful."
2 - 17th July 2026 at 03:37 PM (Live Chat Support): Since no money arrived, I contacted customer support. The agent explicitly instructed me to wait up to 72 hours, stating: "The withdrawal 12516360804 became successful. Please be patient, it usually takes up to 72 hours to receive the funds to the bank account. If the payout has not been received after 72 hours, please make a new request and attach a bank statement as a PDF file.
3 - Expiry of Deadline: The 72-hour window has completely expired. No funds have been credited to my bank account.
4 - Ticket Closure: I have already shared my official PDF bank statement directly with the BateryBet support team to prove the non-payment. Instead of checking the transaction tracking or providing a network reference code, they chose to close out my internal support ticket and stop responding.
Summary of Grievance
BateryBet is practicing deceptive reporting by clearing processing queues and marking transactions as "Completed" before the funds are actually settled by their banking processor.
Since my bank statement clearly proves that no credit of INR 8,000 has arrived since July 17th, I request the AskGamblers team to intervene and compel BateryBet to provide the official banking UTR/RRN tracking number or immediately release my funds.
Sincerely,
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