Complaint #72 BateryBet Casino

Deposit not credited batterybet even after 5 days

By Bettingraj

1 year ago

I am filing this complaint regarding multiple deposit issues with the casino Batery Bet (https://batery-bet.in).

On 21st December 2024, I deposited ₹5,000 into my casino account via UTR number 435607303173, but the funds have not been credited even after five days.

Again, on 24th December 2024, I deposited ₹28,000 via UTR number 435993649196, and this amount has also not been credited to my account.

I contacted the casino's admin team regarding the first issue, and their response was not only delayed but also unhelpful. They claimed they needed an additional three days to investigate, which is an unacceptable timeframe. Furthermore, this is not the first time I have encountered this issue. Every time I attempt to deposit, I face similar problems, which leads me to believe that these delays and failures are intentional, aimed at withholding or looting players' money.

The lack of professionalism and promptness in addressing these issues is appalling. It reflects poorly on the casino’s integrity and has caused me significant inconvenience and frustration.

I kindly request AskGamblers to intervene and help resolve this matter. The casino must immediately credit both amounts (₹5,000 and ₹28,000) to my account or issue a full refund for these transactions.

Requested Resolution:

Immediate credit of ₹5,000 and ₹28,000 to my casino account

Alternatively, a full refund of both deposits

Assurance that such issues will not occur again

Attachments:

Proof of payment for ₹5,000 (UTR 435607303173)

Proof of payment for ₹28,000 (UTR 435993649196)

Communication with the casino’s admin team

Thank you for your assistance in resolving this matter.

< private info removed >

Sincerely,

< full name removed >

Disputed Casino BateryBet Casino

Reason Amount not credited

Amount ₹33000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Bettingraj,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

1 year ago

Dear Bettingraj,

As was answered in request 14055490, according to the provider, the payment with the provided details in the amount of 5000 INR was unsuccessful. If this payment was debited from your bank account, the funds will be returned within 10 business days.
Please contact your bank to clarify the status of your payment or refund.

If the funds are not returned to your bank account after 10 business days, please create a new request and send us a bank statement in PDF format with this payment for the further investigation.

We kindly ask you to carefully read our answers and act accordingly.

Best regards,
Batery.

Bettingraj

1 year ago

They closed ticket without adding 5000rupees

BateryBet Casino

• Representative

1 year ago

Dear Bettingraj,

For better assisstance, we require you to provide any new information on the issue in your request 14055490 first as it is our main support channel. Not sharing all the information there will prolongate the resolution of the problem.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 157 / 162

Avg. Amount $656

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino

Withdrawal marked as completed but INR 15000 not received

I would like to file a complaint against BateryBet regarding a withdrawal that has not been credited to my bank account.

On 05 June 2026, I submitted a withdrawal request of INR 15,000.

Withdrawal Details:

Withdrawal ID: 12444694867

Date: 05 June 2026

Time: 12:05 PM

Amount: INR 15,000

The withdrawal status on the BateryBet website is showing as "Completed", however, I have not received the funds in my bank account.

I initially contacted customer support and was informed that the withdrawal had been processed successfully and that I should wait up to 72 hours. After waiting for more than 72 hours and still not receiving the funds, I submitted another support request along with my bank statement showing that no such credit had been received.

In response, BateryBet informed me that they had forwarded the matter to their payment provider and requested that I wait up to 5 business days for an update.

I have fully cooperated with all requests and have provided my bank statement as proof that the funds have not been credited. However, I have still not received any proof of transfer, transaction reference from the payment provider, or confirmation regarding where the funds have been sent.

I am requesting BateryBet to provide proof that the withdrawal was successfully transferred, provide a valid payment/UTR/reference number, and investigate the missing withdrawal.

Credit the INR 15,000 to my bank account if the transfer has not actually been completed.

I respectfully request that AskGamblers assist in resolving this matter and obtaining a clear response from BateryBet regarding my withdrawal.

Thank you.

57h left

₹15,000

My amount not received please assist

Hello askgamblers team and batery casino my gaming id number Id < sent to the casino > my amount 129711 inr. Please help me I submitted all documents but my account not verified. Please help me verify my account and allowed my withdrawal.

85h left

₹129,711

Deposit not credited 11000inr

Hello,

I am facing an issue with Battery Bet Casino regarding a deposit that has not been credited to my casino account.

Its been 4 days and still not credited.

Baterybet id 58213294.

Request id #23567588.

On **28 May 2026 at 3:01 PM**, I successfully transferred **₹11,000** via UPI to the payment account provided by the casino. The transaction was completed successfully according to my bank and Google Pay records.

But after the successful payment when I proceeded to put the UTR but was not able to put the UTR because the page got refreshed and after this incident I contacted the costumer care though live chat and request section still no resolution was found.

The payment was done through UPI (UPI Baterybet)

**Transaction Details:**

* Amount: ₹11,000
* Date & Time: 28 May 2026, 3:01 PM
* Payment Method: UPI (Google Pay)
* UPI Transaction ID: 123828779023
* Recipient: ROJGAR CENTER
* My Bank: Slice Small Finance Bank

Despite the payment being marked as successful, the funds have still not been credited to my Battery Bet casino account. I have already contacted customer support and provided proof of payment, but the issue remains unresolved.

I kindly request Battery Bet Casino to investigate this matter credit the ₹11,000 deposit to my gaming account immediately.

I am attaching the payment receipt as evidence of the successful transaction.

I am also attaching the request section chats also.

Thank you.

Resolved

₹11,000

My deposit was pending since April 8th

Hi team . I have deposited money 5000 on 8th April ..I have raised request but admin saying money not received. I have contacted to bank and bank confirmed money credited to beneficiary account. I have sent bank statement and payment screenshot couple of time and they didn't gave any response and finally they have closed my request ...if I raise again it will automatically closing my request. I am unable to contact even.

My Id < sent to the casino >

Resolved

₹5,000

Batery bet withdrawal problem please help me

Hello batery bet casino and askgamblers team solved my withdrawal problem my payment amount 178046 inr no any response by admin showing restricted all methods please help me and verify my gaming account. Already 10 days gone but your admin no any single response please understand my situation and verify my gaming account I submitted all documents but not responding by your team please help me and verify my account thank you askgamblers

Resolved

₹178,046

13 days passed withdrawal not received

I am writing to report an unresolved withdrawal problem I am experiencing with Battery Bet. I won money in the casino section and requested a withdrawal of ₹12,000 via bank transfer on 13 May 2026. Although more than 10 days have passed, this amount has still not been credited to my bank account.

Battery Bet support keeps telling me that they are working on it and are waiting for a reply from their provider. At the same time, they have marked my withdrawal as “completed” on their side. To help resolve the issue, I have already provided my bank statement, which clearly shows that no such credit of ₹12,000 has been received. In addition, I have screenshots of my withdrawal requests and the current status shown in my account, which I am ready to share as supporting evidence.

I kindly request that Battery Bet immediately transfer the pending ₹12,000 to my bank account or return it to my battery wallet and provide a clear explanation for this delay, along with an apology for the inconvenience caused. I expect this issue to be resolved as soon as possible

This is a serious matter.

11h left

₹12,000

I have made two withdrawal requests of ₹40,000 each

I am writing to raise a complaint regarding my pending withdrawal requests under my User ID 81657577. I have made two withdrawal requests of ₹40,000 each, but both transactions are still pending and have not been processed yet. The withdrawal numbers are 12417530365 for ₹40,000 and 12417484919 for ₹40,000. The total pending amount is ₹80,000. I have been waiting for the amount to be credited, but the delay is causing me inconvenience and concern. I request you to kindly check the status of these transactions and process both withdrawals as soon as possible. If there is any issue, verification requirement, or technical problem from my side, please inform me immediately so that I can provide the required details without delay. I trusted your platform and expected the withdrawals to be completed within the normal processing time. Therefore, I sincerely request your support team to resolve this matter on priority and provide me with an update regarding the status of my withdrawals. Kindly process the pending amount at the earliest and confirm once the transactions are completed. Thank you for your cooperation and prompt attention to this matter.

Resolved

₹80,000

Batery bet withdrawl issue please help

Hello, sir, my name < full name removed >. My ID 77089656. My amount 27660 withdrawl problem unable to withdraw my amount. Please help me. I submitted all required documents for my request number 23307041. Please help to allow my amount allmost so many days gone but I have not received a response from your side. Please help me allow my withdrawal. Please askgamblers solved my payment issue.

Resolved

₹27,660

Verification pending 15 days

My account ID is 38543217. My account has been blocked and verification is pending since 3rd May 2025. Today is 15th May and it has been 12 days with no resolution. I submitted all required documents - Aadhaar Card with selfie, PAN Card, Address Proof, and UPI Profile Selfie. First they asked me to wait 72 hours, then asked for more documents, then said wait 48 hours. After that, no reply for 10 days. I have 12,609 INR balance in my account and I cannot access it or withdraw it. Please help me resolve this urgently.

Resolved

₹12,609

My withdrawal 50000 was pending since 4th May

I have raised withdrawal on 4th may still my money not credited to my account today is 13th. If I ask for withdrawal admin is giving same answer that waiting for providers response. Same answer I will recieved except that I didn't received any money. I have pending total 80k with this app. Please do needful I have emergency with money.

Resolved

₹80,000