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Deposit not credited batterybet even after 5 days


1 year ago

I am filing this complaint regarding multiple deposit issues with the casino Batery Bet (https­://­bat­ery­-be­t.in).


On 21st December 2024, I deposited ₹5,000 into my casino account via UTR number 435607303173, but the funds have not been credited even after five days.

Again, on 24th December 2024, I deposited ₹28,000 via UTR number 435993649196, and this amount has also not been credited to my account.

I contacted the casino's admin team regarding the first issue, and their response was not only delayed but also unhelpful. They claimed they needed an additional three days to investigate, which is an unacceptable timeframe. Furthermore, this is not the first time I have encountered this issue. Every time I attempt to deposit, I face similar problems, which leads me to believe that these delays and failures are intentional, aimed at withholding or looting players' money.

The lack of professionalism and promptness in addressing these issues is appalling. It reflects poorly on the casino’s integrity and has caused me significant inconvenience and frustration.

I kindly request AskGamblers to intervene and help resolve this matter. The casino must immediately credit both amounts (₹5,000 and ₹28,000) to my account or issue a full refund for these transactions.


Requested Resolution:

Immediate credit of ₹5,000 and ₹28,000 to my casino account

Alternatively, a full refund of both deposits

Assurance that such issues will not occur again

Attachments:

Proof of payment for ₹5,000 (UTR 435607303173)

Proof of payment for ₹28,000 (UTR 435993649196)

Communication with the casino’s admin team

Thank you for your assistance in resolving this matter.


< private info removed >


Sincerely,

< full name removed >

Disputed Casino BateryBet Casino
Amount ₹33000

Discussion

User name

Dear @Bettingraj,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Bettingraj,

As was answered in request 14055490, according to the provider, the payment with the provided details in the amount of 5000 INR was unsuccessful. If this payment was debited from your bank account, the funds will be returned within 10 business days.
Please contact your bank to clarify the status of your payment or refund.

If the funds are not returned to your bank account after 10 business days, please create a new request and send us a bank statement in PDF format with this payment for the further investigation.

We kindly ask you to carefully read our answers and act accordingly.

Best regards,
Batery.
User name loyalty-level-2
They closed ticket without adding 5000rupees
User name
Dear Bettingraj,

For better assisstance, we require you to provide any new information on the issue in your request 14055490 first as it is our main support channel. Not sharing all the information there will prolongate the resolution of the problem.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 198 / 203
Avg. Amount $559
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

BateryBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 119 out of 120 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

BateryBet Casino Complaints

See all complaints for this casino
Amount deposited but funds not credited yet in gaming account

I have been using the batery bet site for about a month approx my gaming I’d is 86113728.


I deposited Rs. 25,000/- on September 20th in batery bet site.


The funds have not been credited. When I contacted the support chat, they said to wait for 3 hrs to reflect.


But even after 3 hrs as funds were not credited as instructed I raised the request with the administration team. The request no is 26247444.


But the team is not responding only it’s been 3 days they have not replied in that request window.


They said they have requested the payment provider for confirmation and would get response within 3 working days but it’s been 5 days since i have deposited and it’s beyond 3 business days.


Yet my funds were not credited to my gaming account nor refunded to my source account.


I have provided them the UTR no. along with the screenshot for reference yet they have not resolved the issue.


I have even contacted my bank for the same; they have mentioned that the transaction was successful and cannot be refunded.


Pls ask gamblers team to help me recover my amount.


There is no proper response from batery bet administration team as they are always sending generic copy paste messages telling me to wait but not resolving the issues.


I have never faced such an issue on any website till date. It’s been 5 days pls credit my funds to my gaming account.


I’m attaching the payment proof along with the response I have got from the administration team.

Chart Pointer
43h left
₹25,000
Deposit and withdrawal pending

< casino credentials sent to the casino >


​Complaint Description:

​I am submitting this formal complaint against BateryBet Casino regarding two uncredited UPI deposits totaling ₹50,000 INR and an unresolved withdrawal request of ₹30,000 INR, both pending for over a week without resolution from customer support.

​1. Uncredited Deposit #1: ₹30,000 INR

​Date & Time: 28 August 2026, 10:58 PM IST

​Amount: ₹30,000 INR

​Payment Mode: UPI (Google Pay)

​Recipient UPI ID / Name: 9401866630m@pnb / DEEP DEKA

​Bank UTR / UPI Reference ID: 624033824743

​Google Transaction ID: CICAgLiXluLbYA

​Debited Bank Account: ICICI Bank (A/C ending in 1858)

​Status: Fully debited from the bank account; not credited to Batery wallet for over 7 days.

​2. Uncredited Deposit #2: ₹20,000 INR

​Date & Time: 29 August 2026, 09:11 PM IST

​Amount: ₹20,000 INR

​Payment Mode: UPI (Google Pay)

​Recipient UPI ID / Name: paytm.s2ty52s@pty / Umesh Dangi

​Bank UTR / UPI Reference ID: 624199388651

​Google Transaction ID: CICAgLjfiZvCDw

​Debited Bank Account: ICICI Bank (A/C ending in 1848)

​Status: Fully debited from the bank account; not credited to Batery wallet for 7 days.

​3. Pending Withdrawal: ₹30,000 INR

​Amount: ₹30,000 INR

​Status: Requested and pending without clearance or credit to my bank account.

​Current Situation & Resolution Requested:

I have repeatedly contacted BateryBet live support and submitted official bank statements and transaction receipts showing successful debits and valid 12-digit UTR numbers. Support has only provided automated responses stating that the transactions are "under review with the payment aggregator," but no progress has been made.

​I request AskGamblers to intervene so that BateryBet management will:

​Locate and credit the ₹20,000 and ₹30,000 deposits to my player wallet (or reverse the funds back to the originating bank accounts if they cannot credit them).

​Approve and release the pending ₹30,000 withdrawal to my verified payout method.

​I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

Chart Pointer
84h left
₹80,000