Complaint #72 BateryBet Casino

Deposit not credited batterybet even after 5 days

By Bettingraj

1 year ago

I am filing this complaint regarding multiple deposit issues with the casino Batery Bet (https://batery-bet.in).

On 21st December 2024, I deposited ₹5,000 into my casino account via UTR number 435607303173, but the funds have not been credited even after five days.

Again, on 24th December 2024, I deposited ₹28,000 via UTR number 435993649196, and this amount has also not been credited to my account.

I contacted the casino's admin team regarding the first issue, and their response was not only delayed but also unhelpful. They claimed they needed an additional three days to investigate, which is an unacceptable timeframe. Furthermore, this is not the first time I have encountered this issue. Every time I attempt to deposit, I face similar problems, which leads me to believe that these delays and failures are intentional, aimed at withholding or looting players' money.

The lack of professionalism and promptness in addressing these issues is appalling. It reflects poorly on the casino’s integrity and has caused me significant inconvenience and frustration.

I kindly request AskGamblers to intervene and help resolve this matter. The casino must immediately credit both amounts (₹5,000 and ₹28,000) to my account or issue a full refund for these transactions.

Requested Resolution:

Immediate credit of ₹5,000 and ₹28,000 to my casino account

Alternatively, a full refund of both deposits

Assurance that such issues will not occur again

Attachments:

Proof of payment for ₹5,000 (UTR 435607303173)

Proof of payment for ₹28,000 (UTR 435993649196)

Communication with the casino’s admin team

Thank you for your assistance in resolving this matter.

< private info removed >

Sincerely,

< full name removed >

Disputed Casino BateryBet Casino

Reason Amount not credited

Amount ₹33000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Bettingraj,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

1 year ago

Dear Bettingraj,

As was answered in request 14055490, according to the provider, the payment with the provided details in the amount of 5000 INR was unsuccessful. If this payment was debited from your bank account, the funds will be returned within 10 business days.
Please contact your bank to clarify the status of your payment or refund.

If the funds are not returned to your bank account after 10 business days, please create a new request and send us a bank statement in PDF format with this payment for the further investigation.

We kindly ask you to carefully read our answers and act accordingly.

Best regards,
Batery.

Bettingraj

1 year ago

They closed ticket without adding 5000rupees

BateryBet Casino

• Representative

1 year ago

Dear Bettingraj,

For better assisstance, we require you to provide any new information on the issue in your request 14055490 first as it is our main support channel. Not sharing all the information there will prolongate the resolution of the problem.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 162 / 167

Avg. Amount $643

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino

Payout is not credited and no response

Hi Team,I have requested withdrawal for three 20000 inr on 2nd July 2026,2 out the three were credited to my account and I have been following up with them on the third withdrawal,I have not got any response they keep saying that they are following up with the provider and it's been 7 days now and their TAT is 72 hours for the withdrawal.kindly help please find the attached document and the transaction details below.

80h left

₹20,000

Withdrawal marked as complete but amount not received in my bank account

I had submitted multiple withdrawals with Batery Casino; they have marked the same as completed. But the amount has not reached my bank account. I have raised the requests with them, but they are neither responding nor solving my issue.

I have also shared the bank statement with them, but they are not budging at all.

Screenshots of withdrawals and screenshots of requests raised are attached

76h left

₹122,499

Not received my deposit amount around 14 days

It has been well over 12 days since I lodged my complaint, yet I still haven't received my deposit of ₹1,500. To make matters worse, another deposit payment of ₹1,601 has now gotten stuck as well. I request the Battery Bet app to credit the funds to my gaming account immediately; otherwise, I will file complaints on every available grievance platform. I am fed up with constantly waiting for responses—I just want my money. If this continues, I will have to advise the friends who trust this platform to stop playing here. One-off issues are understandable, but this has become a recurring drama. I feel like these people have started committing fraud.

ID:< sent to the casino >

86h left

₹3,101

Account verification problem please help me

Hello Batery batery support team and askgamblers my gaming account number ID 76388637 month completed verification still pending I want to verify my account in emergency basis so please help ask gamblers team. Which documents need for verification tell me. You can check I am regular user of your website so help me please verify my account. Please response in my request dear administration. I want to play in your website so please verify my account . Total Amount 42862 inr

85h left

₹42,862

Withdrawal not received status is going completed

I have two concerned with this casino. The first concern is I was having 12600 in my account. When I try to withdraw my money they blocked my withdrawal saying that you need to complete verification first. 75 days them to complete my verification. Then when the verification was complete I was shocked to see that the available balance was only 2600 coming wallet. The rest 10000 was removed form from my account. When I try to check and see the transaction history I see a column that 10000 money is refunded but I never received of refund and the second issue is one of my control of INR 2600 smart showing but I never received the withdrawal. I have attached all the props in the attachment please have a look.

69h left

₹12,600

UPI deposit of 7373 INR missing no resolution from support

On 30 June 2026 at 8:53 AM, I deposited ₹7,373 to my BatteryBet Casino account (ID: 74887091) via UPI through the CRED app. CRED confirmed the payment as PAID and my bank (DBS Bank Limited) debited the full amount, but the deposit was never credited to my casino account.
Transaction details:
UPI Transaction ID: 654702529954
Sender Bank: DBS Bank Limited (XXXXXX129416)
Recipient UPI: ppqr01.sroxlm@iob
I filed two support requests (#24313419 and #24305790). BatteryBet admitted the payment was not credited but has only stalled — blaming their payment provider, promising a 3-day resolution that never happened, and repeatedly replying "we are working on your profile" with no progress.
I demand immediate credit of ₹7,373 to my account OR a full refund to my bank account within 48 hours, along with a written explanation of where my funds are held.
I request the AskGamblers Complaints Team to intervene. I have complete evidence — CRED receipt, UPI transaction record, and full support correspondence.

79h left

₹7,373

No withdrawal received since 10 days

Dear Baterybet Team,

Batery ID: 66056652

Administration Ticket No: 23952858

My withdrawals are showing as Completed but funds have not been received:

1) ₹9,000 — 15 June, 15:41:21

Reference No: 12460775411

2) ₹10,000 — 15 June, 15:27:53

Reference No: 12460757956

I have already provided my bank statement, transaction records, screenshots, and required details, but the matter remains unresolved.

Your team asked me to wait 7 days, and after that another delay was given without proper resolution. This repeated delay is causing serious financial stress and concern.

Kindly provide immediately:

- Transaction proof

- UTR/bank reference details

- Clear explanation of completed status

I request urgent resolution and a transparent response.

Regards,

< first name removed >

Batery ID: 66056652

79h left

₹19,000

Withdrawal not received after 7 days

I have placed 2 withdrawals

1- Inr 50000 withdrawal no-12453373656

2- Inr 10618 withdrawal no -12453376646

Both the withdrawals were placed on 11 June 2026. Today its 18 June 2026, still the withdrawal is not recieved. I have raised the request but there is no update. Only they say they send the letter to the provider but nothing has changed yet, this has caused me total harrasment to my mental health from past 7 days I m just waiting for my withdrawal to be credited.

56h left

₹60,618

Deposit not credited more than 8 days

I have requested a withdrawal of rupees 50000 it's been 8 days and there is no response from them.kindly look in to this.the last with drawal of 50000.i have shared them the bank statement and all the details requested they have been closing the request stating that their provider is saying that the payment is made and after 6 days the request is still open no response

Resolved

₹50,000

Missing Withdrawals Despite Being Marked Successful

Complaint Against BateryBet – Missing Withdrawals Despite Being Marked Successful

I would like to file a complaint against BateryBet regarding two withdrawals that were marked as successful on their platform but were never received in my bank account.

Funds Missing :2010inr (1000 and 1010)

batery bet id 58213294

Withdrawal Details:

Withdrawal Amount: ₹1,000
Request ID: #23870382
Date & Time: 12 June, 13:40
Withdrawal no: 12455296831

Withdrawal Amount: ₹1,010
Request ID: #23955370
Date & Time: 12 June, 14:57
Withdrawal no:12455399165

Both withdrawals were processed and later marked as "successful" by BateryBet. However, the funds have never arrived in my bank account.

I contacted BateryBet support immediately after noticing the issue. They informed me that I should wait up to 72 hours for the funds to reflect in my bank account. I followed their instructions and waited the full period.

Now, more than 72 hours have passed, and neither of the withdrawals has been credited to my bank account. I have contacted support again, but the issue remains unresolved.

I am attaching my bank statements as proof that these transactions were never received. I request AskGamblers to assist in obtaining either:

The successful credit of both withdrawals to my bank account, or
A refund of the total amount of ₹2,010 back to my BateryBet account.

Thank you for your assistance.

Resolved

₹2,010