Complaint #72 BateryBet Casino

Deposit not credited batterybet even after 5 days

By Bettingraj

1 year ago

I am filing this complaint regarding multiple deposit issues with the casino Batery Bet (https://batery-bet.in).

On 21st December 2024, I deposited ₹5,000 into my casino account via UTR number 435607303173, but the funds have not been credited even after five days.

Again, on 24th December 2024, I deposited ₹28,000 via UTR number 435993649196, and this amount has also not been credited to my account.

I contacted the casino's admin team regarding the first issue, and their response was not only delayed but also unhelpful. They claimed they needed an additional three days to investigate, which is an unacceptable timeframe. Furthermore, this is not the first time I have encountered this issue. Every time I attempt to deposit, I face similar problems, which leads me to believe that these delays and failures are intentional, aimed at withholding or looting players' money.

The lack of professionalism and promptness in addressing these issues is appalling. It reflects poorly on the casino’s integrity and has caused me significant inconvenience and frustration.

I kindly request AskGamblers to intervene and help resolve this matter. The casino must immediately credit both amounts (₹5,000 and ₹28,000) to my account or issue a full refund for these transactions.

Requested Resolution:

Immediate credit of ₹5,000 and ₹28,000 to my casino account

Alternatively, a full refund of both deposits

Assurance that such issues will not occur again

Attachments:

Proof of payment for ₹5,000 (UTR 435607303173)

Proof of payment for ₹28,000 (UTR 435993649196)

Communication with the casino’s admin team

Thank you for your assistance in resolving this matter.

< private info removed >

Sincerely,

< full name removed >

Disputed Casino BateryBet Casino

Reason Amount not credited

Amount ₹33000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Bettingraj,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

1 year ago

Dear Bettingraj,

As was answered in request 14055490, according to the provider, the payment with the provided details in the amount of 5000 INR was unsuccessful. If this payment was debited from your bank account, the funds will be returned within 10 business days.
Please contact your bank to clarify the status of your payment or refund.

If the funds are not returned to your bank account after 10 business days, please create a new request and send us a bank statement in PDF format with this payment for the further investigation.

We kindly ask you to carefully read our answers and act accordingly.

Best regards,
Batery.

Bettingraj

1 year ago

They closed ticket without adding 5000rupees

BateryBet Casino

• Representative

1 year ago

Dear Bettingraj,

For better assisstance, we require you to provide any new information on the issue in your request 14055490 first as it is our main support channel. Not sharing all the information there will prolongate the resolution of the problem.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 213 / 218

Avg. Amount $529

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

BateryBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 129 out of 130 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

BateryBet Casino Complaints

See all complaints for this casino

3 deposits not credited

Dear, I 3 deposits of total 50000 not credited. The first deposit is as old as 15 days and the rest two are 4 and 5 days old. I sent them the screenshots and the bank statement, but still no resolution. For the last deposit of 25000, I got a response stating that the timing does not match. I am not sure what that means. The UPI ID belongs to their provider and they should check with the UTR no. Kindly find the attached proofs.

62h left

₹50,000

Account verification delayed and withdrawal restricted

Dear AskGamblers Complaints Team,

I am submitting this complaint regarding a severe verification delay with BateryBet Casino. My account username is 87173983.

I submitted all requested Know Your Customer (KYC) documents on 30/10/2026. According to the casino's terms, verification should take Casino's Stated Timeframe, 72 hours and further verification for 48 hrs, but it has now been passed the given timeframe.

I have contacted the casino's support team multiple times on [Insert Dates of Follow-ups]. Each time, I receive generic responses asking me to wait, with no specific timeline or explanation for the delay. My account remains restricted, and I am unable to withdraw my funds of ₹1,03,074.

I have attached screenshots of my submitted documents and my chat/email history with their support team. I kindly request AskGamblers' assistance in urging the casino to review and complete my verification process.

Thank you for your time and help.

7h left

₹103,074

Withdrawal of 6000 Not Credited to My Bank Account for 8 Days

I am writing to file a complaint against Battery regarding my pending withdrawal of 6,000, which has not been credited to my bank account even after 8 days.

I requested the withdrawal on 23 October, and the transaction details are as follows:

Withdrawal Amount: 6,000
Withdrawal Request Date: 23 October
Transaction ID: 12680128899
Status: Amount not received in my bank account

It has now been 8 days since I requested the withdrawal, but I have still not received my money.
I have contacted the live chat support multiple times, but every time I receive the same repetitive response without any actual resolution or clear explanation of the delay.

I find this unacceptable. My withdrawal has been pending for far too long, and the support team has failed to provide any meaningful assistance or a definite timeline for when I will receive my funds.

I request AskGamblers to intervene and help resolve this issue. I expect Battery to investigate this transaction immediately and ensure that my 6,000 withdrawal is credited to my bank account without further delay.

78h left

₹6,000

I deposited 500 and won 1500 by playing the game but the company blocked my account and cancelled my withdrawal

Batery Bet Is the Worst Company in India in My Opinion – A Company I Believe Is Dishonest, Untrustworthy, and Fraudulent!

In my personal experience, Batery Bet is a completely dishonest and untrustworthy company. I deposited ₹500 into my account, played the game, and won ₹1,500. However, instead of allowing me to withdraw my winnings, Batery Bet blocked my account.

When I contacted the company to resolve the issue, they asked me to submit a large number of personal documents, including:

- A live selfie
- An Aadhaar card
- An Aadhaar card holding selfie
- A selfie holding a white paper with the date mentioned on it
- And several other personal documents

They collected so many documents from me that I have never seen any other company ask for so much personal information. Honestly, this made me wonder whether Batery Bet is actually a betting company or simply a company that collects people's personal data.

Even after submitting all the documents they requested, the company has still not unlocked my account. It is also not allowing me to withdraw my remaining balance and winnings.

Whenever I contact them, they simply tell me to “Please wait.” They keep asking me to wait, but my account remains blocked, and I still cannot withdraw my money.

After submitting so many personal documents, I expected the company to resolve my issue. Unfortunately, nothing has been resolved so far.

Therefore, based on my personal experience, I believe Batery Bet is not a trustworthy betting company. Its actions have made me seriously question its honesty and credibility. In my opinion, this company is behaving like a fraudulent and deceitful operation.

I deposited my hard-earned money, played the game, won money, submitted the documents they demanded, and still cannot access my account or withdraw my balance.

My question is simple: If a customer deposits money, plays a game, and submits all the required verification documents, why is the company still blocking the account and refusing to release the balance?

I want my account to be unlocked and my money to be made available for withdrawal. I am sharing my experience so that other people can be careful before depositing their hard-earned money into Batery Bet.

Request №27026208
Account I'd 88015075

Resolved

Not verifying my account since long time

Dear askgamblers,
I uploaded KYC documents on this platform a week ago and they still not verified my account and not replying as well.
My account ID on this platform is 86949630.
First they said to wait for 72 hours. I uploaded 3 documents in first term then uploaded more documents in second term. They are making me fool again and again by saying it's under process but I have a doubt that they'll swallow my funds and will not pay to me. I've earned it by using my own real money. I've not used any of their bonuses to raise funds. They never asked for KYC documents until I went to withdraw funds. They cancelled my withdrawal and stuck my winnings. Admin should must verify my account within 2 or 4 days.
I request askgamblers team to help me.

Resolved

₹10,000

Deposit and withdrawal issue

Baterybet.in casino is worst casino. My deposit of 2000 has not been credited from past 4 days and withdrawal of 2000 not processed from last 3 days. My id is 35501699. Please take the immediate action thing is not going good. Baterybet.in casino is worst casino. My deposit of 2000 has not been credited from past 4 days

Resolved

₹4,000

Payout status showing completed but amt not credited yet

I have withdrawn Rs.4250/- on Oct 1st the status has been marked completed successful but I am not credited to bank account yet

In the request ticket raised I have submitted my bank statement also as requested

It’s been more than a week they have responded

Pls look into the same and resolve the issue at the earliest I have uploaded the screen shots of the request ticket for reference

30h left

₹4,250

Withdrawal marked as completed but not received

Hi,

I have made 3 withdrawal (1) for Rs 15000, (2) for Rs 11500 and (3) for Rs 9500, all of them was mark as completed on same day but none of them were credited into my bank account.

So I have requested query request on platform, and they replied me to wait for 72 hours to reflect money into bank account.

So I did wait patiently 72 hours. After 72 hours I again created request and ask them why money still not credited into my bank account so they asked for bank statement and I provided them. Now they ask to wait for 3 hours to reply, I again wait and after deadline passed I asked for reply and now they are saying me to wait again for 3 days just to get reply that what's happening with my money.

So I request askgambler team to please help me in this matter as they are not replying or resolving matter in timely manner.

Account id # 66829648

Query Request number # 26697366

Withdrawal (1) number # 12650002172

Withdrawal (2) number # 12648618505

Withdrawal (3) number # 12648618077

60h left

₹36,000

Uncredited withdrawal INR 15000

Dear AskGamblers Complaint Team,

I am writing to officially lodge a formal complaint against BateryBet Casino for an uncredited withdrawal of INR 15,000 processed on 6th October 2026. Not only have the funds failed to reach my bank account after the casino's specified deadline, but their support administration is actively engaging in predatory behavior by forcefully closing my dispute tickets without providing answers.

• Disputed Amount: INR 15,000

• Operation ID: 12649044956-0610

• Date & Time of Payout: 6th October 2026 at 16:48 IST

• Current Status in Casino Wallet: Completed

BateryBet has repeatedly closed my support requests without giving me the basic transaction data required to trace my missing funds. Below is the breakdown of the three consecutive tickets they shut down:

1. Ticket #26615074 (Opened 6th Oct): I raised a query because the status showed "Completed," but the money wasn't in my bank. Support initially gave a 3-hour timeline, which they later changed to 72 hours, instructing me to wait patiently.

2. Ticket #26641348 (Opened 7th Oct): I requested the UTR (Unique Transaction Reference) number or Bank Transaction ID. Since I am expecting a total payout of INR 15,000 split across three separate merchant accounts from different sources, I explicitly told them I needed the UTR and the Merchant Sender Name to identify this transaction. They ignored my request entirely, copy-pasted the 72-hour template, and marked the ticket as RESOLVED.

3. Ticket #26658184 (Opened 8th Oct): I opened a fresh ticket protesting their unfair closure of my previous request and demanded the financial tracking details again. Once more, they slapped the exact same automated bot reply onto the chat and forcefully closed the ticket as RESOLVED.

The maximum 72-hour banking window insisted upon by the casino administration has now officially expired, and no funds have been credited to my bank account.

By marking active, unresolved financial disputes as "Resolved," BateryBet is deliberately manipulating its customer service metrics and blocking me from getting human assistance. If a payout is genuinely "Successful" and "Completed" on a casino's backend, the system instantly generates a UTR or reference number. BateryBet’s total refusal to share this basic legal tracking data indicates that the funds were either never successfully dispatched by their gateway or are stuck in a failed loop.

I request the AskGamblers team to intervene immediately and hold BateryBet Casino accountable for these deceptive support practices. I demand that BateryBet:

1. Provide the official UTR Number and the Processing Merchant’s Name for Operation ID: 12649044956-0610 so my bank can trace it.

2. If they cannot provide a valid UTR number, they must acknowledge the payout failure, recredit the INR 15,000 back to my casino balance, and allow manual processing.

3. Stop the unfair practice of closing active user complaints before they are settled.

I have attached screenshots of my bank statements from October 6th to the present day showing zero credit, along with screenshots of all three closed chat transcripts as evidence.

Sincerely,

Abhi4u2112

Resolved

₹15,000

Serious withdrawal Issue

Dear sir /madam,
My batery bet game id is 73219406.
I made withdraw of rs 2000 with withdrawal pay out No.12639778118 on 01 oct 26 and showing completed but amount still not received in my bank account. I already created a request No.26558456 and already sent a bank statement but they are not solving my issue. I think they are started fraud with me. Please solve my issue.

Resolved

₹2,000