Complaint #410 BateryBet Casino

Deposit not credited 11000inr

By Sahil C.

3 months ago

Hello,

I am facing an issue with Battery Bet Casino regarding a deposit that has not been credited to my casino account.

Its been 4 days and still not credited.

Baterybet id 58213294.

Request id #23567588.

On **28 May 2026 at 3:01 PM**, I successfully transferred **₹11,000** via UPI to the payment account provided by the casino. The transaction was completed successfully according to my bank and Google Pay records.

But after the successful payment when I proceeded to put the UTR but was not able to put the UTR because the page got refreshed and after this incident I contacted the costumer care though live chat and request section still no resolution was found.

The payment was done through UPI (UPI Baterybet)

**Transaction Details:**

* Amount: ₹11,000
* Date & Time: 28 May 2026, 3:01 PM
* Payment Method: UPI (Google Pay)
* UPI Transaction ID: 123828779023
* Recipient: ROJGAR CENTER
* My Bank: Slice Small Finance Bank

Despite the payment being marked as successful, the funds have still not been credited to my Battery Bet casino account. I have already contacted customer support and provided proof of payment, but the issue remains unresolved.

I kindly request Battery Bet Casino to investigate this matter credit the ₹11,000 deposit to my gaming account immediately.

I am attaching the payment receipt as evidence of the successful transaction.

I am also attaching the request section chats also.

Thank you.

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹11000

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mrsahilishere

• India

3 months ago

dear askgamblers,

got the money close this complaint

BateryBet Casino

• Representative

3 months ago

Dear Mrsahilishere,

The deposit of 11 000 INR (ref. num. ***9023) was successfully credited to your Batery ID on 06.06.2026 at 14:22 IST. Please check.

Best regards,
Batery.

Mrsahilishere

• India

3 months ago

Dear all,

Batery have giving multiple timeframes and i have already waited too much whatever the timeframes where given.

earlier 3hours were asked to wait for the deposit to be credited and afterwards they asked to wait for the reply for payment provided for 3 days its been now 8 days every timeframes they have given is over still they are doing anything to solve the issue.

In request section also they are only saying
"Hello!
Please accept our apologies for the inconvenience caused. We are still waiting for a response from the provider.

Hello!
We already forwarded the issue to the provider. Unfortunately, we did not receive an answer, yet. Please be more patient, it can take longer to resolve the issue.
Thank you for your understanding.

these are the excuses they are giving to me and also they are replying in 2 days.

Its been 8 days now and counting still resolution is not found..

i am attaching there last reply screenshot.

BateryBet Casino Complaint Stats

Resolved 194 / 199

Avg. Amount $568

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (267)

BateryBet Casino Complaints

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Deposit has not been credited even though 8 days have already passed

Hello Support Team,

I deposited ₹5,000 into my account, but the amount has still not been credited even though 8 days have already passed.

I have contacted support regarding this issue, but I am not receiving a proper response or a clear update on the status of my deposit. This delay is causing significant inconvenience, and I need this matter to be resolved urgently.

Game ID: 78792690
Deposit Amount: ₹5,000
Pending Since: 8 days

Please check the transaction and confirm the current status of my deposit. If there is any issue with the transaction, kindly explain the reason for the delay and provide a clear resolution timeline.

I request you to credit the ₹5,000 to my account immediately or process a refund to the original payment method.

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ID - 53341850
Withdrawal - 10332
Date and time - 4th September 09:36am
BateryBet

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I am really worried and I am frustrated as well. I even raised a complaint to the customer service but there is no response at all and no progress as well. I am really sad.

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< casino credentials sent to the casino >

Complaint Description:

I am submitting this formal complaint against BateryBet Casino regarding two uncredited UPI deposits totaling ₹50,000 INR and an unresolved withdrawal request of ₹30,000 INR, both pending for over a week without resolution from customer support.

1. Uncredited Deposit #1: ₹30,000 INR

Date & Time: 28 August 2026, 10:58 PM IST

Amount: ₹30,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: 9401866630m@pnb / DEEP DEKA

Bank UTR / UPI Reference ID: 624033824743

Google Transaction ID: CICAgLiXluLbYA

Debited Bank Account: ICICI Bank (A/C ending in 1858)

Status: Fully debited from the bank account; not credited to Batery wallet for over 7 days.

2. Uncredited Deposit #2: ₹20,000 INR

Date & Time: 29 August 2026, 09:11 PM IST

Amount: ₹20,000 INR

Payment Mode: UPI (Google Pay)

Recipient UPI ID / Name: paytm.s2ty52s@pty / Umesh Dangi

Bank UTR / UPI Reference ID: 624199388651

Google Transaction ID: CICAgLjfiZvCDw

Debited Bank Account: ICICI Bank (A/C ending in 1848)

Status: Fully debited from the bank account; not credited to Batery wallet for 7 days.

3. Pending Withdrawal: ₹30,000 INR

Amount: ₹30,000 INR

Status: Requested and pending without clearance or credit to my bank account.

Current Situation & Resolution Requested:

I have repeatedly contacted BateryBet live support and submitted official bank statements and transaction receipts showing successful debits and valid 12-digit UTR numbers. Support has only provided automated responses stating that the transactions are "under review with the payment aggregator," but no progress has been made.

I request AskGamblers to intervene so that BateryBet management will:

Locate and credit the ₹20,000 and ₹30,000 deposits to my player wallet (or reverse the funds back to the originating bank accounts if they cannot credit them).

Approve and release the pending ₹30,000 withdrawal to my verified payout method.

I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

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