Complaint #410 BateryBet Casino

Deposit not credited 11000inr

By Sahil C.

1 month ago

Hello,

I am facing an issue with Battery Bet Casino regarding a deposit that has not been credited to my casino account.

Its been 4 days and still not credited.

Baterybet id 58213294.

Request id #23567588.

On **28 May 2026 at 3:01 PM**, I successfully transferred **₹11,000** via UPI to the payment account provided by the casino. The transaction was completed successfully according to my bank and Google Pay records.

But after the successful payment when I proceeded to put the UTR but was not able to put the UTR because the page got refreshed and after this incident I contacted the costumer care though live chat and request section still no resolution was found.

The payment was done through UPI (UPI Baterybet)

**Transaction Details:**

* Amount: ₹11,000
* Date & Time: 28 May 2026, 3:01 PM
* Payment Method: UPI (Google Pay)
* UPI Transaction ID: 123828779023
* Recipient: ROJGAR CENTER
* My Bank: Slice Small Finance Bank

Despite the payment being marked as successful, the funds have still not been credited to my Battery Bet casino account. I have already contacted customer support and provided proof of payment, but the issue remains unresolved.

I kindly request Battery Bet Casino to investigate this matter credit the ₹11,000 deposit to my gaming account immediately.

I am attaching the payment receipt as evidence of the successful transaction.

I am also attaching the request section chats also.

Thank you.

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹11000

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mrsahilishere

• India

1 month ago

dear askgamblers,

got the money close this complaint

BateryBet Casino

• Representative

1 month ago

Dear Mrsahilishere,

The deposit of 11 000 INR (ref. num. ***9023) was successfully credited to your Batery ID on 06.06.2026 at 14:22 IST. Please check.

Best regards,
Batery.

Mrsahilishere

• India

1 month ago

Dear all,

Batery have giving multiple timeframes and i have already waited too much whatever the timeframes where given.

earlier 3hours were asked to wait for the deposit to be credited and afterwards they asked to wait for the reply for payment provided for 3 days its been now 8 days every timeframes they have given is over still they are doing anything to solve the issue.

In request section also they are only saying
"Hello!
Please accept our apologies for the inconvenience caused. We are still waiting for a response from the provider.

Hello!
We already forwarded the issue to the provider. Unfortunately, we did not receive an answer, yet. Please be more patient, it can take longer to resolve the issue.
Thank you for your understanding.

these are the excuses they are giving to me and also they are replying in 2 days.

Its been 8 days now and counting still resolution is not found..

i am attaching there last reply screenshot.

BateryBet Casino Complaint Stats

Resolved 165 / 170

Avg. Amount $636

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (259)

BateryBet Casino Complaints

See all complaints for this casino

Verification and withdrawal pending for 10 days

UID - 64046182

It has been over 10 days now, and they still haven’t unblocked my account.

I have provided all my documents, which are completely valid, but they keep demanding new ones every time.

There is over 80k in my account; I deposited more than 50k, and they blocked my account immediately. This is a total scam.

If you deposit money or win a large amount, they will block your account and refuse to give you your money.

Keeps demanding documents & blocking users (UID: 64046182)

75h left

₹80,000

Deposit of inr 5000 not credited

I have deposit inr 5000 on 11 june on the website the transaction was succesful from my end but the amount was never credited to gaming wallet also I have been contacting them via live request and on their mail id too but I have not recieved any resolution they said that they have write a letter to payment provider for the conformation of payment and the provider will answer in 3 days but it's almost one months and I have not recieved any response from them dear ask gambler I request you to plz interfare in this regard and help me getting my funds back I have attached a proof of payment plz have a look

75h left

₹4,999

Withdrawal not received

I’m writing this complaint as I raised a withdrawal request on 6th July of ₹12000. It’s been three days it still shows processing. I’ve been contacting the support creating requests and sending mails but all I get are automated messages from the team. I don’t know what’s going on. Seeing all the reviews posted on this site seems like a scam. At first they told me to wait for 72 hours. It’s been more than that but no response, also no amount received. Please help me, here are attached proofs of the payment.

91h left

₹12,000

Payout is not credited and no response

Hi Team,I have requested withdrawal for three 20000 inr on 2nd July 2026,2 out the three were credited to my account and I have been following up with them on the third withdrawal,I have not got any response they keep saying that they are following up with the provider and it's been 7 days now and their TAT is 72 hours for the withdrawal.kindly help please find the attached document and the transaction details below.

77h left

₹20,000

Withdrawal marked as complete but amount not received in my bank account

I had submitted multiple withdrawals with Batery Casino; they have marked the same as completed. But the amount has not reached my bank account. I have raised the requests with them, but they are neither responding nor solving my issue.

I have also shared the bank statement with them, but they are not budging at all.

Screenshots of withdrawals and screenshots of requests raised are attached

75h left

₹122,499

Not received my deposit amount around 14 days

It has been well over 12 days since I lodged my complaint, yet I still haven't received my deposit of ₹1,500. To make matters worse, another deposit payment of ₹1,601 has now gotten stuck as well. I request the Battery Bet app to credit the funds to my gaming account immediately; otherwise, I will file complaints on every available grievance platform. I am fed up with constantly waiting for responses—I just want my money. If this continues, I will have to advise the friends who trust this platform to stop playing here. One-off issues are understandable, but this has become a recurring drama. I feel like these people have started committing fraud.

ID:< sent to the casino >

78h left

₹3,101

Account verification problem please help me

Hello Batery batery support team and askgamblers my gaming account number ID 76388637 month completed verification still pending I want to verify my account in emergency basis so please help ask gamblers team. Which documents need for verification tell me. You can check I am regular user of your website so help me please verify my account. Please response in my request dear administration. I want to play in your website so please verify my account . Total Amount 42862 inr

Resolved

Withdrawal not received status is going completed

I have two concerned with this casino. The first concern is I was having 12600 in my account. When I try to withdraw my money they blocked my withdrawal saying that you need to complete verification first. 75 days them to complete my verification. Then when the verification was complete I was shocked to see that the available balance was only 2600 coming wallet. The rest 10000 was removed form from my account. When I try to check and see the transaction history I see a column that 10000 money is refunded but I never received of refund and the second issue is one of my control of INR 2600 smart showing but I never received the withdrawal. I have attached all the props in the attachment please have a look.

74h left

₹12,600

UPI deposit of 7373 INR missing no resolution from support

On 30 June 2026 at 8:53 AM, I deposited ₹7,373 to my BatteryBet Casino account (ID: 74887091) via UPI through the CRED app. CRED confirmed the payment as PAID and my bank (DBS Bank Limited) debited the full amount, but the deposit was never credited to my casino account.
Transaction details:
UPI Transaction ID: 654702529954
Sender Bank: DBS Bank Limited (XXXXXX129416)
Recipient UPI: ppqr01.sroxlm@iob
I filed two support requests (#24313419 and #24305790). BatteryBet admitted the payment was not credited but has only stalled — blaming their payment provider, promising a 3-day resolution that never happened, and repeatedly replying "we are working on your profile" with no progress.
I demand immediate credit of ₹7,373 to my account OR a full refund to my bank account within 48 hours, along with a written explanation of where my funds are held.
I request the AskGamblers Complaints Team to intervene. I have complete evidence — CRED receipt, UPI transaction record, and full support correspondence.

74h left

₹7,373

No withdrawal received since 10 days

Dear Baterybet Team,

Batery ID: 66056652

Administration Ticket No: 23952858

My withdrawals are showing as Completed but funds have not been received:

1) ₹9,000 — 15 June, 15:41:21

Reference No: 12460775411

2) ₹10,000 — 15 June, 15:27:53

Reference No: 12460757956

I have already provided my bank statement, transaction records, screenshots, and required details, but the matter remains unresolved.

Your team asked me to wait 7 days, and after that another delay was given without proper resolution. This repeated delay is causing serious financial stress and concern.

Kindly provide immediately:

- Transaction proof

- UTR/bank reference details

- Clear explanation of completed status

I request urgent resolution and a transparent response.

Regards,

< first name removed >

Batery ID: 66056652

Resolved

₹19,000