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BateryBet Casino - Deposit delayed for 2 days

RESOLVED

Complaint Info

Disputed casino

BateryBet Casino

Amount

₹ 4518

Posted on September 28, 2024

I deposited money in my acc. In Baterybet.in, 4518 inr, via phone pe app..

It's successful but they keep delaying and making it delayed.

Admin don't respond. Chat operators says make request to admin. Admin said wait for 3 more days. Insane.

When pay made they can check immediately. Why they use bogus acc to dep money and cannot track deposits immediately.

I need my money.

AskGamblers
Posted on September 30, 2024

Dear BateryBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on September 30, 2024

Dear Gauravjh,

We're very sorry to hear about your issue with deposit. Rest assured, please don't worry! We will try our best to resolve the issue as soon as possible!

To investigate your deposit issue, we would like to request your Batery account ID, so that we could open and investigate your issue.

As soon as we receive the information, we will promptly start investigating your issue.
We hope for your cooperation.

Regards,
Batery.

Posted on September 30, 2024

As asked ID is ..35259227

Also 4 days gone still making us fool.. it's a shamefull act.. looks fraud app completely..
Passing days I mailing and chatting ..

Posted on October 1, 2024

Dear Gauravjh,

As we see, your problem with deposit for 4518 INR done on 26.09.2024 20:30 IST is being processed by the administration in the request no. 12710023. Kindly do not worry!

As you know, normally deposits are credited instantaneously! But sometimes, due to some glitches in the technical systems it could be a little delayed or not appear on time. In such cases, it is necessary to process such transactions manually through requests in a careful and thorough manner.
Unfortunately, such a sensitive issue can take a little longer than usual to solve, as it involves coordination with multiple entities.

As per the latest reply in your request 12710023, the administration has already forwarded the details of your payment to the provider for checking. The answer from provider usually comes within maximum 3 days. However, in some cases there could also be delays.
But do not worry! The amount is safe and being processed on!

We are grateful for your continued support and would like to request you to please do not worry about the amount. As soon as the administration receives information about your deposit from the provider, you should receive the answer right in the request itself!

Regards,
Batery.

Posted on October 1, 2024

Ur team is always fraud.. u have several excuses to delay either dep or withdrwl..
If I say u r oumost cheat site in this world.. admin is such a person who is like invisible person .. when prob Comes he will Reply.. who the fuch is admin... if we get him in india we would thrash him... u r world biggest liars and cheats .. casino is always place where clients plays for fun and enjoyment bit u make their life miserable... u r not 1% of casino ethics... u r COMPLETELY FRAUD AND CHEAT APP AND ADMIN IS SUPER FRAUD PERSON.. U LOST APPROX Q0 LAKHS OF BUSINESS PER MONTH FROM ME.. REST PEOPLE WILL SEE.

AskGamblers
Posted on October 1, 2024

Dear @Gauravjh,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

Posted on October 2, 2024

Dear team
For ur info these people are taking dep in others accounts , personal acc of many people.. which they so called providers ..

They don't have any control on them.. they don't even pay on time when we ask withdrwl... these casino sites are total fraud and can be booked under money laundering and fraud , just to inform that I will raise complain now in cyber frauds as at first they said 3 hrs , then 3 hrs more , then 3 days for provider to reply .. all done its 7th day now and same old stories on... so we are moving ahead for police and cyber fraud complain now as needed our money..

You can chat with them as u need , we are moving ahead .. just 3 hrs more from now .. if solved and money paid it's ok else legal actions will be taken immediately..as lies are too much now... thanks for all...

Posted on October 2, 2024

Dear Gauravjh,

We're very sorry for your troubles, and apologize for the delay.

Rest assured, our team is doing their best efforts in solving this deposit issue as soon as possible. Upon investigating, it was found that the deposit amount was not automatically credited due to filling incorrect UTR number in the deposit window.

However, please do not worry! As we see, our administration is already handling your issue in the request number 12710023 and providing daily updates in it. We can understand, that it could be demotivating to wait for such a long period of time and completely empathize with you. Such issues demand a solution according to a certain procedure, due to which it could take a little longer than usual to solve them. But do not worry, all amounts are always credited, be it a little late due to technical errors.

We hope for your understanding and thank you for your patience.

Regards,
Batery.

Posted on October 3, 2024

Hello
With due respect I want to say ur team is fraud and cheat ... u keep delaying saying xyz excuses .. close ur app and solve problems.. why we keep Waiting for ur error or provider is cheat.. we deposit via phone pr and I didn't need to enter upi number also as it was automatic so why u lied saying I punched wrong upi I'd..
U r delaying and blaming us .. u need to put under radar of cbi , and crime branch for money laundering and cheat .. frauds ...
Just blaming clients after taking money and putting on admin who is no one.. no co tact .. just keep waiting and waiting... poorest app ever seen in my life .. cheater ...

If public see my comments kindly don't play here ...they waste time and don't pay even.. they have lame excuses .. believe me I worst app ever seen .. also when he will reply he will say same we r working and provider has not replied yet... hello why we care for provider we paid u on ur site .. it's urs responsibly not ours... so pay now without delaying .. people are watching ur fraud ...

Posted on October 3, 2024

See I said earlier they will again come with lame excuses and they are total fraud casino app... they have only stupid excuses .. the casino who cannot pay 4518 inr will howcome pay big amounts.. this is total scam ever.. keep delaying till client forgets money ...no choice for them as clients don't have admin details nor fraud company contacts .. super duper scam ....