Blocking Chat Support and Evading Resolution for INR 3000 Deposit
Dear AskGamblers Complaint Team,
I am writing to officially lodge a formal complaint against BateryBet Casino regarding an uncredited deposit of INR 3,000 made on 17th September 2026. The casino has deliberately trapped me in a contradictory communication loop and restricted my account from asking for updates.
The funds were successfully debited from my bank account, but they have not been credited to my casino wallet. It has been 12 days since the transaction, and the casino has provided zero resolution despite their promised 3-business-day timeline.
Case & Transaction Details:
- Casino Name: BateryBet Casino
- Ticket Request ID: #26188453
- Disputed Amount: INR 3,000
- Date & Time: 17th September 2026 at 02:15 PM IST
- Recipient Gateway Name: < full name removed > (As verified and tracked by my bank)
The Communication Trap & Support Block:
I have fully cooperated with all verification requests, including their strict security demand to record a secondary-phone video showing my live banking application login and the download of the receipt. I emailed this video proof directly to [email protected].
Instead of updating or resolving my issue, BateryBet has completely cut off my communication channels:
- Support Chat Restriction: The casino administration has explicitly blocked my ability to type or send messages inside the active dispute ticket (#26188453). The portal displays a "Message Restricted" status, preventing me from asking for any updates.
- Email Avoidance: When I reply to their support emails with the requested video proof, the email team deflects by stating: "We only look into gaming-related issues. For payment-related issues, please follow up inside your active support request portal."
This is a deliberate and predatory tactic. The email team instructs me to use the support request ticket, while the administration has deliberately restricted the ticket interface so I cannot speak. They are holding my hard-earned INR 3,000 while denying my consumer right to communicate.
Requested Outcome. I request the AskGamblers team to forcefully intervene and compel BateryBet Casino to:
- Immediately remove the messaging restrictions on my account so I can communicate with support.
- Credit the INR 3,000 to my gaming wallet or process a manual refund to my bank, as I have already provided irrefutable bank statements and video verifications.
I have attached screenshots of the successful debit transaction, the casino's ticket timeline, and the "Message Restricted" error screen as absolute proof of their evasion.
Sincerely,
Abhi4u2112
Game account id - 39428664