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Admins ignoring withdrawals


1 year ago
Hi again,

I want to report and submit this complaint against the administration on Batery bet who are continuously ignoring my withdrawal request and also all the follow-ups I'm taking. When I'm chatting with online operators, they are repeating the same bot responses over and over that it will be resolved asap and we can't tell you the time it will take. I also tried to email the support team and they are even more irresponsible mentioned that emailing here won't make your withdrawals processed sooner. I have my 4 withdrawals pending since 30th of December and 1 deposit since 31st. The details are as follows -

Deposit - 31st Dec (373 rupees)
Withdrawal request 1 - 30th Dec (720 rupees)
Withdrawal request 2 - 1st Jan (927 rupees)
Withdrawal request 3 - 1st Jan (540 rupees)
Withdrawal request 4 - 1st Jan (595 rupees)

I'm attaching the screenshots for other information like what they are up to and what they have mentioned.

I hope Askgamblers community would help me in getting my request resolved and do the needful as I'm having the intuitions like cheated or scammed by their payment providers.

Thanks and regards,
Shivam
Disputed Casino BateryBet Casino
Amount ₹2728

Discussion

User name

Dear @ShivamRanjan12345,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear ShivamRanjan12345,

All the mentioned withdrawals became unsuccessful and were credited back to your Batery account on January 14.
Please accept our apologies for this issue.

Best regards,
Batery.
User name

Dear BateryBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

User name
Dear ShivamRanjan12345,

We have already forwarded your payment information. We are doing our best to resolve this issue as soon as possible. Please wait for a response in your request 14288608. We apologize for any inconvenience.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 176 / 181
Avg. Amount $606
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

BateryBet Casino Complaints

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BateryBet Casino INR 8000 payout missing despite Completed status and closed support ticket

Dear AskGamblers Complaint Team,

I am lodging a formal complaint against BateryBet regarding an unresolved withdrawal of INR 8,000. The casino has marked the transaction as "Completed" on their user portal, but they have failed to transfer the funds to my bank account and have closed my internal support tickets.

Case Details

Casino Name: BateryBet

Account ID: 39428664

< personal information removed >

Disputed Amount: INR 8,000

Operation ID: 12516360804-1707


Timeline of Events

1 - 17th July 2026 at 02:21 PM: I initiated an INR 8,000 withdrawal request. The dashboard instantly marked it as "Completed" and "Successful."

2 - 17th July 2026 at 03:37 PM (Live Chat Support): Since no money arrived, I contacted customer support. The agent explicitly instructed me to wait up to 72 hours, stating: "The withdrawal 12516360804 became successful. Please be patient, it usually takes up to 72 hours to receive the funds to the bank account. If the payout has not been received after 72 hours, please make a new request and attach a bank statement as a PDF file.

3 - Expiry of Deadline: The 72-hour window has completely expired. No funds have been credited to my bank account.

4 - Ticket Closure: I have already shared my official PDF bank statement directly with the BateryBet support team to prove the non-payment. Instead of checking the transaction tracking or providing a network reference code, they chose to close out my internal support ticket and stop responding.


Summary of Grievance

BateryBet is practicing deceptive reporting by clearing processing queues and marking transactions as "Completed" before the funds are actually settled by their banking processor.

Since my bank statement clearly proves that no credit of INR 8,000 has arrived since July 17th, I request the AskGamblers team to intervene and compel BateryBet to provide the official banking UTR/RRN tracking number or immediately release my funds.


Sincerely,

< personal information removed >

Status solved Resolved
₹8,000