Complaint #164 BateryBet Casino

Account verified but withdrawal still blocked, no response from support

By Satyammm

1 year ago

Dear AskGamblers Team,

I am submitting this complaint regarding my BateryBet account (Account No: 61307441) under the name < removed >.

I am unable to withdraw my balance of ₹17,800.22 because the withdrawal section is showing “temporarily unavailable.” The support team asked for document verification, and I have submitted everything required multiple times through different request threads, including:

- Selfie with my UPI application profile visible

- Aadhaar card and bank account statement

- Screenshots of chats with their admin, as per their own verification instructions

The support confirmed that my documents were accepted and advised me to wait 72 hours, then 48 hours – yet nothing has been resolved. I have made multiple polite follow-ups, but they keep delaying without giving any valid reason or solution.

I am attaching all screenshots and proofs to support my claim. This delay feels intentional and unfair, and I seek your help in resolving the issue and recovering my funds.

Thank you for your assistance.

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹17800.22

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Satyammm,

Following your confirmation of a successful installments, the AskGamblers Complaint Team considers the complaint resolved and closed. Should you face issues with your payment/s again, please feel free to contact our team and request to reopen of the complaint.

Thanks for your cooperation.

Satyammm

1 year ago

Now I m withdrawing 1k per day.
I can't place any bet because of limitations and also can't withdraw more than 1k per day.
Otherwise they are giving withdrawal of 1k per day.
This is the update of my account

BateryBet Casino

• Representative

1 year ago

Dear Satyammm,

Unfortunately, the limits will remain the same due to reasons described above.

Best regards,
Batery.

Satyammm

1 year ago

Dear AskGamblers Team and BateryBet,

Thank you for your response. However, I would like to clarify a few important points:

1. Rule 3.5 refers to limiting bets or access to services — but in my case, I have no active bets and I am simply trying to withdraw my own balance.

2. I have not violated any terms, nor have I misused any bonuses. My verification is complete and balance is fully legitimate.

3. Imposing a ₹1000 per day withdrawal limit, without any valid reason or explanation, is not fair treatment, especially when the user has done nothing wrong.

4. Even if Rule 3.5 allows you to limit access, holding a verified user’s rightful funds for 18+ days is unethical and causes unnecessary mental stress.

My humble request again:
Please process my remaining balance of ₹17,800.22 in one or two manual withdrawals OR temporarily remove the limit just for this case. I am not asking for any promotion or favor — just my own hard-earned funds.

I hope AskGamblers team will help in ensuring a fair and customer-friendly resolution.

Thank you once again.

BateryBet Casino Complaint Stats

Resolved 162 / 167

Avg. Amount $643

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino

No withdrawal received since 10 days

Dear Baterybet Team,

Batery ID: 66056652

Administration Ticket No: 23952858

My withdrawals are showing as Completed but funds have not been received:

1) ₹9,000 — 15 June, 15:41:21

Reference No: 12460775411

2) ₹10,000 — 15 June, 15:27:53

Reference No: 12460757956

I have already provided my bank statement, transaction records, screenshots, and required details, but the matter remains unresolved.

Your team asked me to wait 7 days, and after that another delay was given without proper resolution. This repeated delay is causing serious financial stress and concern.

Kindly provide immediately:

- Transaction proof

- UTR/bank reference details

- Clear explanation of completed status

I request urgent resolution and a transparent response.

Regards,

< first name removed >

Batery ID: 66056652

88h left

₹19,000

Withdrawal not received after 7 days

I have placed 2 withdrawals

1- Inr 50000 withdrawal no-12453373656

2- Inr 10618 withdrawal no -12453376646

Both the withdrawals were placed on 11 June 2026. Today its 18 June 2026, still the withdrawal is not recieved. I have raised the request but there is no update. Only they say they send the letter to the provider but nothing has changed yet, this has caused me total harrasment to my mental health from past 7 days I m just waiting for my withdrawal to be credited.

77h left

₹60,618

Deposit not credited more than 8 days

I have requested a withdrawal of rupees 50000 it's been 8 days and there is no response from them.kindly look in to this.the last with drawal of 50000.i have shared them the bank statement and all the details requested they have been closing the request stating that their provider is saying that the payment is made and after 6 days the request is still open no response

Resolved

₹50,000

Missing Withdrawals Despite Being Marked Successful

Complaint Against BateryBet – Missing Withdrawals Despite Being Marked Successful

I would like to file a complaint against BateryBet regarding two withdrawals that were marked as successful on their platform but were never received in my bank account.

Funds Missing :2010inr (1000 and 1010)

batery bet id 58213294

Withdrawal Details:

Withdrawal Amount: ₹1,000
Request ID: #23870382
Date & Time: 12 June, 13:40
Withdrawal no: 12455296831

Withdrawal Amount: ₹1,010
Request ID: #23955370
Date & Time: 12 June, 14:57
Withdrawal no:12455399165

Both withdrawals were processed and later marked as "successful" by BateryBet. However, the funds have never arrived in my bank account.

I contacted BateryBet support immediately after noticing the issue. They informed me that I should wait up to 72 hours for the funds to reflect in my bank account. I followed their instructions and waited the full period.

Now, more than 72 hours have passed, and neither of the withdrawals has been credited to my bank account. I have contacted support again, but the issue remains unresolved.

I am attaching my bank statements as proof that these transactions were never received. I request AskGamblers to assist in obtaining either:

The successful credit of both withdrawals to my bank account, or
A refund of the total amount of ₹2,010 back to my BateryBet account.

Thank you for your assistance.

Resolved

₹2,010

Withdrawal marked as completed but INR 15000 not received

I would like to file a complaint against BateryBet regarding a withdrawal that has not been credited to my bank account.

On 05 June 2026, I submitted a withdrawal request of INR 15,000.

Withdrawal Details:

Withdrawal ID: 12444694867

Date: 05 June 2026

Time: 12:05 PM

Amount: INR 15,000

The withdrawal status on the BateryBet website is showing as "Completed", however, I have not received the funds in my bank account.

I initially contacted customer support and was informed that the withdrawal had been processed successfully and that I should wait up to 72 hours. After waiting for more than 72 hours and still not receiving the funds, I submitted another support request along with my bank statement showing that no such credit had been received.

In response, BateryBet informed me that they had forwarded the matter to their payment provider and requested that I wait up to 5 business days for an update.

I have fully cooperated with all requests and have provided my bank statement as proof that the funds have not been credited. However, I have still not received any proof of transfer, transaction reference from the payment provider, or confirmation regarding where the funds have been sent.

I am requesting BateryBet to provide proof that the withdrawal was successfully transferred, provide a valid payment/UTR/reference number, and investigate the missing withdrawal.

Credit the INR 15,000 to my bank account if the transfer has not actually been completed.

I respectfully request that AskGamblers assist in resolving this matter and obtaining a clear response from BateryBet regarding my withdrawal.

Thank you.

Resolved

₹15,000

My amount not received please assist

Hello askgamblers team and batery casino my gaming id number Id < sent to the casino > my amount 129711 inr. Please help me I submitted all documents but my account not verified. Please help me verify my account and allowed my withdrawal.

Rejected

₹129,711

Deposit not credited 11000inr

Hello,

I am facing an issue with Battery Bet Casino regarding a deposit that has not been credited to my casino account.

Its been 4 days and still not credited.

Baterybet id 58213294.

Request id #23567588.

On **28 May 2026 at 3:01 PM**, I successfully transferred **₹11,000** via UPI to the payment account provided by the casino. The transaction was completed successfully according to my bank and Google Pay records.

But after the successful payment when I proceeded to put the UTR but was not able to put the UTR because the page got refreshed and after this incident I contacted the costumer care though live chat and request section still no resolution was found.

The payment was done through UPI (UPI Baterybet)

**Transaction Details:**

* Amount: ₹11,000
* Date & Time: 28 May 2026, 3:01 PM
* Payment Method: UPI (Google Pay)
* UPI Transaction ID: 123828779023
* Recipient: ROJGAR CENTER
* My Bank: Slice Small Finance Bank

Despite the payment being marked as successful, the funds have still not been credited to my Battery Bet casino account. I have already contacted customer support and provided proof of payment, but the issue remains unresolved.

I kindly request Battery Bet Casino to investigate this matter credit the ₹11,000 deposit to my gaming account immediately.

I am attaching the payment receipt as evidence of the successful transaction.

I am also attaching the request section chats also.

Thank you.

Resolved

₹11,000

My deposit was pending since April 8th

Hi team . I have deposited money 5000 on 8th April ..I have raised request but admin saying money not received. I have contacted to bank and bank confirmed money credited to beneficiary account. I have sent bank statement and payment screenshot couple of time and they didn't gave any response and finally they have closed my request ...if I raise again it will automatically closing my request. I am unable to contact even.

My Id < sent to the casino >

Resolved

₹5,000

Batery bet withdrawal problem please help me

Hello batery bet casino and askgamblers team solved my withdrawal problem my payment amount 178046 inr no any response by admin showing restricted all methods please help me and verify my gaming account. Already 10 days gone but your admin no any single response please understand my situation and verify my gaming account I submitted all documents but not responding by your team please help me and verify my account thank you askgamblers

Resolved

₹178,046

13 days passed withdrawal not received

I am writing to report an unresolved withdrawal problem I am experiencing with Battery Bet. I won money in the casino section and requested a withdrawal of ₹12,000 via bank transfer on 13 May 2026. Although more than 10 days have passed, this amount has still not been credited to my bank account.

Battery Bet support keeps telling me that they are working on it and are waiting for a reply from their provider. At the same time, they have marked my withdrawal as “completed” on their side. To help resolve the issue, I have already provided my bank statement, which clearly shows that no such credit of ₹12,000 has been received. In addition, I have screenshots of my withdrawal requests and the current status shown in my account, which I am ready to share as supporting evidence.

I kindly request that Battery Bet immediately transfer the pending ₹12,000 to my bank account or return it to my battery wallet and provide a clear explanation for this delay, along with an apology for the inconvenience caused. I expect this issue to be resolved as soon as possible

This is a serious matter.

Resolved

₹12,000