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Account verified but withdrawal still blocked, no response from support


1 year ago

Dear AskGamblers Team,


I am submitting this complaint regarding my BateryBet account (Account No: 61307441) under the name < removed >.


I am unable to withdraw my balance of ₹17,800.22 because the withdrawal section is showing “temporarily unavailable.” The support team asked for document verification, and I have submitted everything required multiple times through different request threads, including:


- Selfie with my UPI application profile visible

- Aadhaar card and bank account statement

- Screenshots of chats with their admin, as per their own verification instructions


The support confirmed that my documents were accepted and advised me to wait 72 hours, then 48 hours – yet nothing has been resolved. I have made multiple polite follow-ups, but they keep delaying without giving any valid reason or solution.


I am attaching all screenshots and proofs to support my claim. This delay feels intentional and unfair, and I seek your help in resolving the issue and recovering my funds.


Thank you for your assistance.

Disputed Casino BateryBet Casino
Amount ₹17800.22

Discussion

User name

Dear @Satyammm,

Following your confirmation of a successful installments, the AskGamblers Complaint Team considers the complaint resolved and closed. Should you face issues with your payment/s again, please feel free to contact our team and request to reopen of the complaint.

Thanks for your cooperation.

User name loyalty-level-2
Now I m withdrawing 1k per day.
I can't place any bet because of limitations and also can't withdraw more than 1k per day.
Otherwise they are giving withdrawal of 1k per day.
This is the update of my account
User name
Dear Satyammm,

Unfortunately, the limits will remain the same due to reasons described above.

Best regards,
Batery.
User name loyalty-level-2
Dear AskGamblers Team and BateryBet,

Thank you for your response. However, I would like to clarify a few important points:

1. Rule 3.5 refers to limiting bets or access to services — but in my case, I have no active bets and I am simply trying to withdraw my own balance.


2. I have not violated any terms, nor have I misused any bonuses. My verification is complete and balance is fully legitimate.


3. Imposing a ₹1000 per day withdrawal limit, without any valid reason or explanation, is not fair treatment, especially when the user has done nothing wrong.


4. Even if Rule 3.5 allows you to limit access, holding a verified user’s rightful funds for 18+ days is unethical and causes unnecessary mental stress.



My humble request again:
Please process my remaining balance of ₹17,800.22 in one or two manual withdrawals OR temporarily remove the limit just for this case. I am not asking for any promotion or favor — just my own hard-earned funds.

I hope AskGamblers team will help in ensuring a fair and customer-friendly resolution.

Thank you once again.

BateryBet Casino Complaint Stats

Resolved 167 / 172
Avg. Amount $629
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino
Deposit Stucked And No Response From BateryBet Casino

Dear AskGamblers Complaint Team, I am writing to officially lodge a formal complaint against Batery Bet regarding a missing deposit of INR 1,500 that was successfully deducted from my bank but never credited to my casino wallet. Furthermore, the casino has now completely cut off my communication channels after stalling for days. Case Details: Casino Name: Batery Bet Total Disputed Amount: INR 1,500Player Name: Casino Account ID/N< full name removed > Casino number: 39428664 Chronology of Events and Stalling Tactics15th July 2026 at 09:08 PM (IST): I made a successful deposit of INR 1,500 into my Batery Bet account. The funds were instantly debited from my bank account, but my casino balance remained at zero. Initial Support Request: I immediately raised a support request and provided my transaction proof. The support team told me to wait up to 3 hours for the transaction to process. The Second Delay: After 3 hours passed with no update, I contacted them again. This time, the timeline was drastically changed, and I was told to wait 3 business days for a manual review. No Response & Support Block: Once the 3 business days expired, I reached out to follow up on my missing money. The platform completely ignored my queries, gave zero updates, and has now blocked or restricted my ability to send messages through their customer support portal. Description of the Issue: Battery Bet has accepted my money from the banking gateway but is refusing to credit it to my account. They have given me an endless runaround of changing timelines (3 hours to 3 business days) only to completely ignore me and shut down my support chat features once those deadlines passed. This behavior is highly predatory. It prevents me from playing with my funds or withdrawing my money, and leaves me with no internal way to contact the platform. I have attached my bank transaction receipt showing the exact timestamp, amount, and the unique UPI Reference / UTR ID for this payment as irrefutable evidence. I request the AskGamblers team to step in, escalate this to a Batery Bet manager, force them to credit my INR 1,500, and restore my communication privileges. Thank you for your time and intervention. Sincerely, < full name removed >

Status solved Resolved
₹1,500