Complaint #164 BateryBet Casino

Account verified but withdrawal still blocked, no response from support

By Satyammm

1 year ago

Dear AskGamblers Team,

I am submitting this complaint regarding my BateryBet account (Account No: 61307441) under the name < removed >.

I am unable to withdraw my balance of ₹17,800.22 because the withdrawal section is showing “temporarily unavailable.” The support team asked for document verification, and I have submitted everything required multiple times through different request threads, including:

- Selfie with my UPI application profile visible

- Aadhaar card and bank account statement

- Screenshots of chats with their admin, as per their own verification instructions

The support confirmed that my documents were accepted and advised me to wait 72 hours, then 48 hours – yet nothing has been resolved. I have made multiple polite follow-ups, but they keep delaying without giving any valid reason or solution.

I am attaching all screenshots and proofs to support my claim. This delay feels intentional and unfair, and I seek your help in resolving the issue and recovering my funds.

Thank you for your assistance.

Disputed Casino BateryBet Casino

Reason Delayed payment

Amount ₹17800.22

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Satyammm,

Following your confirmation of a successful installments, the AskGamblers Complaint Team considers the complaint resolved and closed. Should you face issues with your payment/s again, please feel free to contact our team and request to reopen of the complaint.

Thanks for your cooperation.

Satyammm

1 year ago

Now I m withdrawing 1k per day.
I can't place any bet because of limitations and also can't withdraw more than 1k per day.
Otherwise they are giving withdrawal of 1k per day.
This is the update of my account

BateryBet Casino

• Representative

1 year ago

Dear Satyammm,

Unfortunately, the limits will remain the same due to reasons described above.

Best regards,
Batery.

Satyammm

1 year ago

Dear AskGamblers Team and BateryBet,

Thank you for your response. However, I would like to clarify a few important points:

1. Rule 3.5 refers to limiting bets or access to services — but in my case, I have no active bets and I am simply trying to withdraw my own balance.

2. I have not violated any terms, nor have I misused any bonuses. My verification is complete and balance is fully legitimate.

3. Imposing a ₹1000 per day withdrawal limit, without any valid reason or explanation, is not fair treatment, especially when the user has done nothing wrong.

4. Even if Rule 3.5 allows you to limit access, holding a verified user’s rightful funds for 18+ days is unethical and causes unnecessary mental stress.

My humble request again:
Please process my remaining balance of ₹17,800.22 in one or two manual withdrawals OR temporarily remove the limit just for this case. I am not asking for any promotion or favor — just my own hard-earned funds.

I hope AskGamblers team will help in ensuring a fair and customer-friendly resolution.

Thank you once again.

BateryBet Casino Complaint Stats

Resolved 157 / 162

Avg. Amount $656

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

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Baterybet id 58213294.

Request id #23567588.

On **28 May 2026 at 3:01 PM**, I successfully transferred **₹11,000** via UPI to the payment account provided by the casino. The transaction was completed successfully according to my bank and Google Pay records.

But after the successful payment when I proceeded to put the UTR but was not able to put the UTR because the page got refreshed and after this incident I contacted the costumer care though live chat and request section still no resolution was found.

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**Transaction Details:**

* Amount: ₹11,000
* Date & Time: 28 May 2026, 3:01 PM
* Payment Method: UPI (Google Pay)
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* Recipient: ROJGAR CENTER
* My Bank: Slice Small Finance Bank

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I am attaching the payment receipt as evidence of the successful transaction.

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I kindly request that Battery Bet immediately transfer the pending ₹12,000 to my bank account or return it to my battery wallet and provide a clear explanation for this delay, along with an apology for the inconvenience caused. I expect this issue to be resolved as soon as possible

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Dear, AskGamblers

Info:

Batery Account no. - 80972604

Ticket no. - 23152815

Withdrawal Amount - ₹22,748.00

Withdrawal no. - 1694841887-59

Date - 06/05/2026

Time - 01:13:53

Description:

I made a withdrawal request on 5 may 2026 from my batery account - 80972604, and after on 6 may 2026 at 1:13 am my withdrawal was completed in batery history but I didn't receive a single amount. They said to wait for 72 hours I did and it's now over 72 hours. I again messaged them about when gonna they are going to help, but they are not replying.

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