Complaint #275 BateryBet Casino

5150 INR not deposited even after 13 days

By Harish K.

11 months ago

Dear AskGamblers Team,

I’m filing this complaint against Batery Casino for failing to credit a ₹5,150 deposit to my wallet, debited from my Axis Bank account via PhonePe on 28/09/2025 at 02:52 AM IST. It’s been over 13 days (as of 11/10/2025) with no resolution despite repeated follow-ups and providing all proof. This is unacceptable, especially compared to other platforms like Stake, Dafabet, and BC.Game, and Bet365, which resolved similar issues in under 3 hours.

Transaction Details:

Date & Time: 28/09/2025, 02:52 AM IST

Amount: ₹5,150

Payment Method: PhonePe (UPI)

UTR Number: 056068469695

Transaction ID: T250928025240306667563

Debited From: Axis Bank account ending in XXXX438780

Paid To: Shree Balaji Enterprises (UPI ID: -12189814905@okbizaxis, likely Batery’s processor)

The PhonePe app confirms the payment was successful, but it’s missing from my Batery wallet and transaction history. Batery’s system only shows successful deposits, not pending or failed ones, making it impossible to track.

Steps Taken:

Emailed support@batery-bets.in multiple times with PhonePe screenshot and bank statement, starting 28/09/2025.

Contacted live chat (bot-only, no human escalation) repeatedly, providing UTR and proof.

Raised multiple requests in-app, but support keeps saying “raise another request” or “contact administration” without updates. It’s my 13th day chasing admin with no reply.

Attached all evidence: PhonePe screenshot, bank statement, email threads, chat logs, and request tickets.

No phone support available, and their “administration” is unreachable.

I’ve played on Stake, Dafabet, and BC. Game, and Bet365, where issues were fixed fast with proper support and clear transaction logs. Batery’s bot-driven chat, invisible admin, and lack of failed deposit records are a nightmare. ₹5,150 isn’t huge, but this runaround feels like they’re dodging me. If they don’t want to credit it, just refund it, and I’ll move on. Promoting Yuvraj Singh and Mithali Raj as ambassadors doesn’t match this poor service.

Resolution Sought:

Credit ₹5,150 to my wallet (ID: 28403808) or refund it to my Axis Bank account via PhonePe within 24-48 hours.

Please help, AskGamblers – I’m counting on your mediation to force a fix. Available for any clarification.

Best regards,

Country: India

Attachments:

PhonePe transaction screenshot (UTR, amount, date, Shree Balaji Enterprises).

Bank statement confirming debit.

Email threads with support@batery-bets.in

Live chat

In-app request tickets.

Disputed Casino BateryBet Casino

Reason Amount not credited

Amount ₹5150

Discussion

AskGamblers

• Support Team

11 months ago

Dear @harish.e518,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BateryBet Casino

• Representative

11 months ago

Dear harish.e518,

According to your account information, the mentioned transaction of 5150 rs (UTR: ***9695) was successfully credited to your Batery wallet on 13.10 at 14:09 IST. Please check, we apologize for any inconvenience caused.

Best regards,
Batery.

AskGamblers

• Support Team

11 months ago

Dear BateryBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BateryBet Casino Complaint Stats

Resolved 198 / 203

Avg. Amount $559

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

BateryBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 119 out of 120 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

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Approve and release the pending ₹30,000 withdrawal to my verified payout method.

I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

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