5150 INR not deposited even after 13 days
Dear AskGamblers Team,
I’m filing this complaint against Batery Casino for failing to credit a ₹5,150 deposit to my wallet, debited from my Axis Bank account via PhonePe on 28/09/2025 at 02:52 AM IST. It’s been over 13 days (as of 11/10/2025) with no resolution despite repeated follow-ups and providing all proof. This is unacceptable, especially compared to other platforms like Stake, Dafabet, and BC.Game, and Bet365, which resolved similar issues in under 3 hours.
Transaction Details:
Date & Time: 28/09/2025, 02:52 AM IST
Amount: ₹5,150
Payment Method: PhonePe (UPI)
UTR Number: 056068469695
Transaction ID: T250928025240306667563
Debited From: Axis Bank account ending in XXXX438780
Paid To: Shree Balaji Enterprises (UPI ID: -12189814905@okbizaxis, likely Batery’s processor)
The PhonePe app confirms the payment was successful, but it’s missing from my Batery wallet and transaction history. Batery’s system only shows successful deposits, not pending or failed ones, making it impossible to track.
Steps Taken:
Emailed support@batery-bets.in multiple times with PhonePe screenshot and bank statement, starting 28/09/2025.
Contacted live chat (bot-only, no human escalation) repeatedly, providing UTR and proof.
Raised multiple requests in-app, but support keeps saying “raise another request” or “contact administration” without updates. It’s my 13th day chasing admin with no reply.
Attached all evidence: PhonePe screenshot, bank statement, email threads, chat logs, and request tickets.
No phone support available, and their “administration” is unreachable.
I’ve played on Stake, Dafabet, and BC. Game, and Bet365, where issues were fixed fast with proper support and clear transaction logs. Batery’s bot-driven chat, invisible admin, and lack of failed deposit records are a nightmare. ₹5,150 isn’t huge, but this runaround feels like they’re dodging me. If they don’t want to credit it, just refund it, and I’ll move on. Promoting Yuvraj Singh and Mithali Raj as ambassadors doesn’t match this poor service.
Resolution Sought:
Credit ₹5,150 to my wallet (ID: 28403808) or refund it to my Axis Bank account via PhonePe within 24-48 hours.
Please help, AskGamblers – I’m counting on your mediation to force a fix. Available for any clarification.
Best regards,
<content removed>
Country: India
Attachments:
PhonePe transaction screenshot (UTR, amount, date, Shree Balaji Enterprises).
Bank statement confirming debit.
Email threads with support@batery-bets.in
Live chat
In-app request tickets.
Screenshot
