Complaint #387 BateryBet Casino

5000 deposit not credited yet

By Harry8526

2 months ago

I made a deposit of Rs.5000 on 25th Apr 2026 but not been credited till now. I already made a complaint # 22941444 on Batery but they keep on saying to wait. I already provided all the proofs, including a payment screenshot, bank statement and video proof, but the issue is still not resolved. Please help me with this because I am not happy with the service they are providing. This is not the first time I have raised a complaint against them.

Disputed Casino BateryBet Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

2 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Harry8526

2 months ago

I spoke to my bank and they are saying that the payment was credited to the provider bank account( Bank of India ) around 5pm on same day and still the Batery support is denying that the payment is not received. They all are lying to me and trying to steal my money. Please help me getting my money back

Harry8526

2 months ago

Refund for what , Money was debited from my bank , I have provided you all the proofs but still you guys are saying payment not received. Bank usually refund in 7 business days if any issues with the transaction but 7 business days are already over and you guys are lying to me. Send me proofs from the provider including providers bank statement that he has not received the payment.

BateryBet Casino

• Representative

2 months ago

Dear Harry8526,

According to the provider the payment with the provided details was not received on the provider's side.
If the amount has been debited from your bank account, it will be refunded by the bank.
We recommend contacting your bank for a refund.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 166 / 171

Avg. Amount $633

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

BateryBet Casino Complaints

See all complaints for this casino

Withdrawal showing successfull but not reached to my account

Subject: Unresolved Withdrawal #12514128423 from Batery - Funds Not Received

To AskGamblers Complaint Team:

I am writing to file a complaint regarding a withdrawal issue on the Batery platform.

Account Details:

Account ID: 72052476

Account Holder Name: < full name removed >

Transaction Details:

Withdrawal Amount: ₹6,400

Transaction/Request ID: 12514128423

Date of Request: July 16, 2026

The Issue:

On July 16, 2026, I initiated a withdrawal of ₹6,400 to my bank account. Although the Batery platform interface currently displays the status of this request as "Completed," I have not received these funds in my bank account.

I have attached screenshots of the withdrawal request details and the status showing as "Completed" for your review.

I kindly request your assistance in investigating this discrepancy with the operator to ensure my funds are processed or to receive clarification regarding the status of this transaction.

Thank you for your time and assistance.

Best regards,

< full name removed >

PASSWORD for PDF -081020067869116131

85h left

₹6,400

Withdrawal not credited in bank account

My batery account id63255033.I have not received my withdrawals yet. It has been 4 days, but the status shows "Completed." Customer support is not helping me. I have already provided all the required proof, including my bank statement in PDF format, but I still have not received my money.

The withdrawal amounts are ₹504 and ₹502, and the withdrawal IDs are 12510363389 and 12510529464.

This issue is causing me a lot of stress and inconvenience. I kindly request that you investigate this matter and credit my money to my bank account as soon as possible.

85h left

$1,006

5000 and 2000 not recieved

My deposit has not been received. Once 2000 and once 5000. It's been over a week, and still no deposit is credited to my account. Have messaged so many times, yet they keep telling me to wait. Have mailed too at support but still asking me to wait. Long long?. Always money is missing from baterybet. Kindly please resolve this issue. I am tired.

69h left

₹7,000

I am not getting my withdrawal since long time

Casino Account number - 83669403

Ticket number - N° 24600178

Amount - 10900 INR.

I played here, won funds and withdrew them, but there was a problem with my bank that's why the withdrawal failed and I haven't received funds after that they showing 'complete' status to the transaction. Then I informed it to the admin, but admin is also not replying in the created ticket. I am frustrated due to their worst services because after submitting bank statement, they haven't returned my funds since 4 days. This is not good enough.

Please batery bet, give me my winnings back.

69h left

₹10,900

Verification and withdrawal pending for 10 days

UID - 64046182

It has been over 10 days now, and they still haven’t unblocked my account.

I have provided all my documents, which are completely valid, but they keep demanding new ones every time.

There is over 80k in my account; I deposited more than 50k, and they blocked my account immediately. This is a total scam.

If you deposit money or win a large amount, they will block your account and refuse to give you your money.

Keeps demanding documents & blocking users (UID: 64046182)

68h left

₹80,000

Deposit of inr 5000 not credited

I have deposit inr 5000 on 11 june on the website the transaction was succesful from my end but the amount was never credited to gaming wallet also I have been contacting them via live request and on their mail id too but I have not recieved any resolution they said that they have write a letter to payment provider for the conformation of payment and the provider will answer in 3 days but it's almost one months and I have not recieved any response from them dear ask gambler I request you to plz interfare in this regard and help me getting my funds back I have attached a proof of payment plz have a look

54h left

₹4,999

Withdrawal not received

I’m writing this complaint as I raised a withdrawal request on 6th July of ₹12000. It’s been three days it still shows processing. I’ve been contacting the support creating requests and sending mails but all I get are automated messages from the team. I don’t know what’s going on. Seeing all the reviews posted on this site seems like a scam. At first they told me to wait for 72 hours. It’s been more than that but no response, also no amount received. Please help me, here are attached proofs of the payment.

Rejected

₹12,000

Payout is not credited and no response

Hi Team,I have requested withdrawal for three 20000 inr on 2nd July 2026,2 out the three were credited to my account and I have been following up with them on the third withdrawal,I have not got any response they keep saying that they are following up with the provider and it's been 7 days now and their TAT is 72 hours for the withdrawal.kindly help please find the attached document and the transaction details below.

42h left

₹20,000

Withdrawal marked as complete but amount not received in my bank account

I had submitted multiple withdrawals with Batery Casino; they have marked the same as completed. But the amount has not reached my bank account. I have raised the requests with them, but they are neither responding nor solving my issue.

I have also shared the bank statement with them, but they are not budging at all.

Screenshots of withdrawals and screenshots of requests raised are attached

41h left

₹122,499

Not received my deposit amount around 14 days

It has been well over 12 days since I lodged my complaint, yet I still haven't received my deposit of ₹1,500. To make matters worse, another deposit payment of ₹1,601 has now gotten stuck as well. I request the Battery Bet app to credit the funds to my gaming account immediately; otherwise, I will file complaints on every available grievance platform. I am fed up with constantly waiting for responses—I just want my money. If this continues, I will have to advise the friends who trust this platform to stop playing here. One-off issues are understandable, but this has become a recurring drama. I feel like these people have started committing fraud.

ID:< sent to the casino >

Resolved

₹3,101