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1 month passed my account is restricted without any reason


1 year ago

Hello AskGamblers, I need your attention and help too

This BateryBet has restricted my account for the last month without any proper reason

Whatever documents they have asked for, I have provided them each and every time without any delay

Each and every single document I have provided them

They are also not willing to open my account, just putting me on the waiting list

My ₹ 129100 INR is stuck with them

I have deposited in a single shot 20k, 10k, 25k, but once I won, they restricted me

Is this a fake website? Or if it is a legit then,

Kindly solve my issue

Disputed Casino BateryBet Casino
Amount ₹129100

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details, and evidence presented by both parties during the complaint process, the AskGamblers Complaint Team has concluded that BateryBet Casino management acted in accordance with their Terms and Conditions.

The subject of the dispute—verification and the ability to withdraw—has been resolved. Additionally, the betting limits are in line with the casino’s stated terms.

Based on the aforementioned findings, the AskGamblers Complaint Team considers this case resolved and closed. While we understand that this may not be the outcome the complainant had hoped for, we would like to remind all parties that in case of disagreement with our decision, further assistance may be sought from the relevant regulatory authority or an appointed Alternative Dispute Resolution (ADR) entity.

User name
Dear Saivishal,

Your limits were set based on the results of your verification and were enforced according to the rule 3.5 "...The Betting Organiser reserves the right to limit or refuse specific Customers access to services offered, as well as promotions and Bonus offers, without explanation."
https:­­//­b­a­te­­ry-­­be­t­s.i­­n/rules

Best regards,
Batery.
User name loyalty-level-2
You guyz just wasting time and energy

Without giving clarification you put limit of 1k

You dont have proper reason?

If i deposited 10k in single shot

Then for my 10k i have to wait 10days?

Which type of your site is this??

You are in lack of fund?

Or you are a small site which gets in trouble if someone's money become in lakhs??


How the worst experience i am getting here ( pathetic service)
User name
Dear Saivishal,

Unfortunately, your limits will remain the same according to the reasons specified above.

Best regards,
Batery.

BateryBet Casino Complaint Stats

Resolved 199 / 204
Avg. Amount $556
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

BateryBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 120 out of 121 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

BateryBet Casino Complaints

See all complaints for this casino
Amount deposited but funds not credited yet in gaming account

I have been using the batery bet site for about a month approx my gaming I’d is 86113728.


I deposited Rs. 25,000/- on September 20th in batery bet site.


The funds have not been credited. When I contacted the support chat, they said to wait for 3 hrs to reflect.


But even after 3 hrs as funds were not credited as instructed I raised the request with the administration team. The request no is 26247444.


But the team is not responding only it’s been 3 days they have not replied in that request window.


They said they have requested the payment provider for confirmation and would get response within 3 working days but it’s been 5 days since i have deposited and it’s beyond 3 business days.


Yet my funds were not credited to my gaming account nor refunded to my source account.


I have provided them the UTR no. along with the screenshot for reference yet they have not resolved the issue.


I have even contacted my bank for the same; they have mentioned that the transaction was successful and cannot be refunded.


Pls ask gamblers team to help me recover my amount.


There is no proper response from batery bet administration team as they are always sending generic copy paste messages telling me to wait but not resolving the issues.


I have never faced such an issue on any website till date. It’s been 5 days pls credit my funds to my gaming account.


I’m attaching the payment proof along with the response I have got from the administration team.

Chart Pointer
40h left
₹25,000
Deposit and withdrawal pending

< casino credentials sent to the casino >


​Complaint Description:

​I am submitting this formal complaint against BateryBet Casino regarding two uncredited UPI deposits totaling ₹50,000 INR and an unresolved withdrawal request of ₹30,000 INR, both pending for over a week without resolution from customer support.

​1. Uncredited Deposit #1: ₹30,000 INR

​Date & Time: 28 August 2026, 10:58 PM IST

​Amount: ₹30,000 INR

​Payment Mode: UPI (Google Pay)

​Recipient UPI ID / Name: 9401866630m@pnb / DEEP DEKA

​Bank UTR / UPI Reference ID: 624033824743

​Google Transaction ID: CICAgLiXluLbYA

​Debited Bank Account: ICICI Bank (A/C ending in 1858)

​Status: Fully debited from the bank account; not credited to Batery wallet for over 7 days.

​2. Uncredited Deposit #2: ₹20,000 INR

​Date & Time: 29 August 2026, 09:11 PM IST

​Amount: ₹20,000 INR

​Payment Mode: UPI (Google Pay)

​Recipient UPI ID / Name: paytm.s2ty52s@pty / Umesh Dangi

​Bank UTR / UPI Reference ID: 624199388651

​Google Transaction ID: CICAgLjfiZvCDw

​Debited Bank Account: ICICI Bank (A/C ending in 1848)

​Status: Fully debited from the bank account; not credited to Batery wallet for 7 days.

​3. Pending Withdrawal: ₹30,000 INR

​Amount: ₹30,000 INR

​Status: Requested and pending without clearance or credit to my bank account.

​Current Situation & Resolution Requested:

I have repeatedly contacted BateryBet live support and submitted official bank statements and transaction receipts showing successful debits and valid 12-digit UTR numbers. Support has only provided automated responses stating that the transactions are "under review with the payment aggregator," but no progress has been made.

​I request AskGamblers to intervene so that BateryBet management will:

​Locate and credit the ₹20,000 and ₹30,000 deposits to my player wallet (or reverse the funds back to the originating bank accounts if they cannot credit them).

​Approve and release the pending ₹30,000 withdrawal to my verified payout method.

​I have attached clear bank statements in PDF format along with transaction receipts confirming all UTR numbers and timestamps

Chart Pointer
82h left
₹80,000