Complaint #6 Axecasino

Casino keeps rejecting my withdrawal

By Anssi H.

3 years ago

Message on forum

Hi,

My withdrawal attempts are getting rejected. I have provided documents, and have gotten the message "We are glad to inform you that your account is fully verified now at AxeCasino". (Please refer to the attachment for confirmation)

I have contacted support and have gotten the following reply why the withdrawals are getting rejected: "We have to remind you that all deposits without bonuses (or if a bonus was canceled) should be played at least x3 times before withdrawal. You just need to make bets for 28.45 eur" (Please refer the attachment for confirmation)

After betting around 40€ more, I tried withdrawing the wins again and surprise surprise they again got rejected. I have not been provided with other reasons than what the support chat gave me. (Please refer the attachment showing getting rejected first after trying to withdraw 770€ and again after betting at least the 28,45€).

Support provided me with false reasons for why the withdrawals fail.

Disputed Casino Axecasino

Reason Declined payment

Amount €740

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Lostedge

• Finland • 2 reviews

3 years ago

Hi, @Askgambler @Axecasino

The withdrawal for 740 was accepted.

AskGamblers

• Support Team

3 years ago

Dear @Lostedge,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Axecasino

• Representative

3 years ago

Hi, how are you doing?

First of all I think there is no more reason for a complaint as the withdraw was processed already on friday the 5th of August. But to have everything complete here the summary what happened.

The first withdrawal of 770 EUR was canceled on August 04, 2022 18:43 UTC TZ, because at that moment it was needed to bet 48.25 EUR more to finish the x3 wager requirement. It was just not wagered yet and that was only reason for the cancelation of withdraw.

After the needed amount was wagered, it was ordered a new withdrawal to card but this card did not accept withdrawal from us. This is an issue of the card itsefl We appologizy for this 3rd party issue.

Then, our payment specialists asked to order a new cashout request via bank transfer.
After it was done, it was processed successfully.

So the money already was withdrawn on friday the 5th and as I can see there have been even some deposits after this again, so I guess that there is no more reason for a complaint.

We are very sorry that the credit card did not accept the withdraw so it was processed then by bank withdraw and worked well.

Our team wishes you good luck in the games and will be glad to see you again at the Axe Casino.

Axecasino Complaint Stats

Resolved 10 / 10

Avg. Amount $1,882

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

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Sat 13 aug. 15:16, see the screenshot.

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Having passed the full verification of my identity, I first put it on the payment of 2677 rubles to a bitcoin wallet, as a result of which it was canceled, allegedly I did not confirm the data, although their e-mail link simply does not work, and having already placed the withdrawal for the second time, I had to answer them manually and then after 3 supports. At the moment, having placed a second request for withdrawal, I expect again the same procession.

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руб.2,600