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Axecasino - Bonus and winnings removed

UNRESOLVED

Complaint Info

Disputed casino

Axecasino

Reason

Bonus removal

Amount

$ 270

Posted on October 12, 2023

I signed up for the welcome bonus through askgamblers link.

Played and got my balance over $270, bonus and winnings were removed. Complained that welcome bonus was for 7 days under the bonus terms and conditions and was told that there was a day limit of bonus play when using an affiliate and these conditions were on askgamblers site.

Sent the screenshot of the askgamblers link and customer support agreed there was no notice of different conditions stated on the askgamblers link. Was asked to contact support again in a while which I did 2 days later and was told again to contact them in a while. Seems unfair that using an ask gamblers link results in unfair terms and conditions that are not present on Axes site and customer support are unrealistically slow in resolving issues.

AskGamblers
Posted on October 14, 2023

Dear Axecasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.