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Anonymous Casino - Disabled account without any reason

UNRESOLVED
Complaint Info
Disputed casino Anonymous Casino
Reason Account closure
Amount BTC 0.88
hokalt Serbia
Posted on July 24, 2019

Hello,

I opened an account with anonymous-casino on 21st of July and made a deposit of 0.45BTC. I managed to win and the same day I requested a withdrawal of 0.35BTC while still having 0.43BTC left on my account. On July 22nd I tried to log in to my account but it said your account is disabled. I wrote a message to anonymous-casino via their website as there is no information how to contact them any other way. They did not reply, so I sent one more email to make sure it reaches them. However, they did not reply to my second email as well. Please see the attached screenshot showing that my account is disabled. Can you Askgamblers please help me reach anonymous-casino? I cannot access my account and the only emails I have received from them were account verification to confirm the link after registration, the email confirmation with my deposit and the one where I had to confirm my cashout address. I have attached the proof for all of these emails.
Please help me as I have a feeling they will be ignoring me.

Posted on July 27, 2019

You violated article 10 of our rules. Your accounts have been blocked for fraud. You cashed a welcome bonus in games with a cumulative bonus. We provided additional information to Askgamblers and other casinos. We welcome only those players who follow the rules.

hokalt Serbia
Posted on July 27, 2019

First of all your clause 10 says:

"In the event that a player is found to be using abusive strategies in their playing patterns, Anonymous Casino reserves the right to take any preventive action it sees fit, including immediate closing of access to Anonymous Casino. Prior to closing an account, the Casino reserves the right to deduct any processing costs associated with the account from the value of the final payment to be made to the Player. Players will be duly notified of all deductions made prior to account closing"

My comments:

1. ''Players will be duly notified of all deductions made prior to account closing''. Not only you did not inform me about disabling my account and making deductions from my balance, but you did not even respond to the emails I sent you.

2. ''Prior to closing an account, the Casino reserves the right to deduct any processing costs associated with the account from the value of the final payment to be made to the Player''. You did not deduct any processing costs, you stole my whole balance which was 0.78 BTC of which my deposits were almost 0.47 BTC.

3. ''In the event that a player is found to be using abusive strategies in their playing patterns, Anonymous Casino reserves the right to take any preventive action it sees fit, including immediate closing of access to Anonymous Casino". I have not used any strategies that I would see as abusive. If a player is lucky to win you cannot state that is an abusive strategy.

In addition, you stated that ''Your accounts have been blocked for fraud". So even here you are making false accusations. I can assure you that I have only one account in your casino.

You are trying to make me as some casino abuser who has multiple accounts and is using "abusive strategies", however, that is a complete lie. Once again, I do not have "accounts", I only have one account and I do not use any "abusive strategies".

I will be waiting for Askgamblers comment. Even if in some case I have violated any rule (which could not be the case as you do not have any maximum limit per bet when playing with bonus or similar things tot that and now I read your terms and conditions three times so I would be sure I did not breach any term) I will be happy with the Askgamblers' decision. However, even in that case I do not see how you can ignore my messages and disable my account without notifying me (which is breaching your own terms) and most importantly not paying out my deposits that I made.

AskGamblers
Posted on July 31, 2019

Dear @hokalt,

Rest assured that AskGamblers Complaints Team is working on your case with the casino for days now. We requested additional evidence and explanation and we will post our statement as soon as possible.

Thank you for understanding.

AskGamblers
Posted on August 4, 2019

AskGamblers Complaints Team requested additional evidence and information from the Anonymous Casino team due to that fact we considered the information and proofs they presented so far as not justified enough to confirm the accusations against player.

AskGamblers
Posted on August 8, 2019

AskGamblers Complaints Team is still awaiting Anonymous Casino to provide requested evidences.

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