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Disabled account without any reason


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By Tho K.
6 years ago
Hello,

I opened an account with anonymous-casino on 21st of July and made a deposit of 0.45BTC. I managed to win and the same day I requested a withdrawal of 0.35BTC while still having 0.43BTC left on my account. On July 22nd I tried to log in to my account but it said your account is disabled. I wrote a message to anonymous-casino via their website as there is no information how to contact them any other way. They did not reply, so I sent one more email to make sure it reaches them. However, they did not reply to my second email as well. Please see the attached screenshot showing that my account is disabled. Can you Askgamblers please help me reach anonymous-casino? I cannot access my account and the only emails I have received from them were account verification to confirm the link after registration, the email confirmation with my deposit and the one where I had to confirm my cashout address. I have attached the proof for all of these emails.
Please help me as I have a feeling they will be ignoring me.
Disputed Casino Anonymous Casino
Amount BTC0.88

Discussion

User name

AskGamblers Complaints Team is still awaiting Anonymous Casino to provide requested evidences.

User name

AskGamblers Complaints Team requested additional evidence and information from the Anonymous Casino team due to that fact we considered the information and proofs they presented so far as not justified enough to confirm the accusations against player.

User name

Dear @hokalt,

Rest assured that AskGamblers Complaints Team is working on your case with the casino for days now. We requested additional evidence and explanation and we will post our statement as soon as possible.

Thank you for understanding.

User name loyalty-level-2
First of all your clause 10 says:

"In the event that a player is found to be using abusive strategies in their playing patterns, Anonymous Casino reserves the right to take any preventive action it sees fit, including immediate closing of access to Anonymous Casino. Prior to closing an account, the Casino reserves the right to deduct any processing costs associated with the account from the value of the final payment to be made to the Player. Players will be duly notified of all deductions made prior to account closing"

My comments:

1. ''Players will be duly notified of all deductions made prior to account closing''. Not only you did not inform me about disabling my account and making deductions from my balance, but you did not even respond to the emails I sent you.

2. ''Prior to closing an account, the Casino reserves the right to deduct any processing costs associated with the account from the value of the final payment to be made to the Player''. You did not deduct any processing costs, you stole my whole balance which was 0.78 BTC of which my deposits were almost 0.47 BTC.

3. ''In the event that a player is found to be using abusive strategies in their playing patterns, Anonymous Casino reserves the right to take any preventive action it sees fit, including immediate closing of access to Anonymous Casino". I have not used any strategies that I would see as abusive. If a player is lucky to win you cannot state that is an abusive strategy.

In addition, you stated that ''Your accounts have been blocked for fraud". So even here you are making false accusations. I can assure you that I have only one account in your casino.

You are trying to make me as some casino abuser who has multiple accounts and is using "abusive strategies", however, that is a complete lie. Once again, I do not have "accounts", I only have one account and I do not use any "abusive strategies".

I will be waiting for Askgamblers comment. Even if in some case I have violated any rule (which could not be the case as you do not have any maximum limit per bet when playing with bonus or similar things tot that and now I read your terms and conditions three times so I would be sure I did not breach any term) I will be happy with the Askgamblers' decision. However, even in that case I do not see how you can ignore my messages and disable my account without notifying me (which is breaching your own terms) and most importantly not paying out my deposits that I made.

Anonymous Casino Complaint Stats

Resolved 0 / 6
Avg. Amount $8,836
Avg. Complaint Duration 9 days
Avg. Response Time 4 days

Anonymous Casino Complaints

See all complaints for this casino
Refusing to pay 3.6 BTC legitimate winnings
Dear AskGamblers please read the other complaints filed against this casino by oyher people. All of these complaints are Uresolved! Well the exact same thing happened to me. Please help me recover my 3.6BTC that this Casino stole from me. After the theft of my money by Anoymous Casino they immediately disabled my account. With my account disabled I'm unable to access and send you my account history. You have my permission to access my account records if these thieves will give them too you. Good luck! I hope your able to get them to return my 3.6BTC they stole and help the other people who filed similar theft reports against Anoymous Casino. If you do a Google search on Anoymous Casino you will find even more complaints about this Casino that are not listed on AskGamblers. One question I have is why haven't you had any success resolving the other previous complaints filed against this Casino? The following are the true facts and information concerning my complaint. I'm unable to attach my Account Records because they immediately disabled my account after the theft on my 3.6BTC. 1. I'm a very experienced gambler and have played at numerous online casinos 2. I only played at this casino a few times. 3. I never accepted any bonuses from this casino 4. I had one withdrawal request for 1BTC processed in timely manner 5. That experience was the reason I made much larger deposits the next day 6. I won approximately 4.0 BTC playing slots 7. I made a second withdrawal request for 3.6 BTC and lost the other .4BTC 8. My second withdrawal request was not processed 9. I sent a number of emails that were never responded to. (No Online Support) 10. Finally I received this explanation from Victoria Mahe via email: "Dear player! I apologize for making you wait with an answer. At us now works on integration with bets on sports therefore delay are possible with withdrawal as all is automated. Do not worry, your payment will be processed. Once again apologies. Good Luck!" 10. Anonymous Casino Website in bold letters " INSTANT DEPOSITS AND CASHOUTS" not true in my case or others see complaints below and complaints on the internet about Anoymous Casino. 11. Sent them another email telling them to process my withdrawl immediately as promised and any further delay was unacceptable-no response 12. My 3.6BTC was stolen by Anonymous Casino. This is dishonest and unacceptable. 13. Account was disabled-no explanation given 14. Sent the following email to the CEO of SoftSwiss who partners with Anonymous Casino: Hi Sir, I'm writing you to see if you can help me recover 3.6BTC that was taken from my account at Anonymous Casino. They refused to pay my withdrawal request and disabled my account. Researching the internet I discovered that what has happened to me has happened to other people who have played at this casino. They are dishonest and won't pay people who have won a large sum and then disable their account. I know your associated with this casino and I hope you can get them to pay my withdrawal request for 3.6BTC. Also have them explain why my account was disabled. Your a very large company that provides software for Anonymous Casino and I know you won't tolerate this dishonest behaviour by one of your clients. Realize that Anonymous Casino management will probably lie to you if you try to get the facts to my complaint. If you fail to respond then I will conclude that your company does business with and allows dishonest casinos to use your software products. I hope that's not true. Please have Anonymous Casino return the 3.6BTC they stole from my account along with an apology and promise they will stop this dishonest behaviour. Sincerely, _______
Status unsolved Unresolved
BTC4