Ag Awards

Always Cool Casino - Does not pay?!

Complaint Info
Disputed casino Always Cool Casino
Reason Verification issues
Amount $ 430
Posted on July 23, 2014

I played with a sheet and then $ 60 free to play through requirements that I won $ 430 .. They told me to submit a ticket and so far nothing's My Money. Please help me by! My username is riconalta.

Posted on October 4, 2012

Last msg on this account = Asked to provide a utility bill. Still waiting on that.

Actual sent msg :

Thank you for contacting us.

Our records indicate we have received a copy of your ID, however in order to proceed with the withdrawal, please scan and upload a proof of address, this must be a recent copy of a utility bill or bank statement showing your name and physical address.

In addition please provide the email address associated with your MoneyBookers / Skrill account, alternately you may provide your Neteller account and the email associated with the account.

**For quickest results please upload the scanned copy to this ticket

Should you have any questions, please let us know.

Posted on October 5, 2012

I already sent two copies of the statement of my credit card!

Posted on October 5, 2012


If I could please request you to follow the messages from Accounting and respond to them. They have already informed you that the credit card statement you sent them was from 2011 and therefore no longer valid. The statement must be 3 months old or less.

Posted on October 7, 2012

A proof of address has already been sent and none of my money. Never had problems with identification papers in Top casinos as: William Hill Casino, Bet365, Betfair, Joyland Casino and and Casino 888!

Posted on October 7, 2012

I just wanna clarify, when you say "a proof of address has already been sent" are you talking about the 2011 statement Accounting has already rejected? If yes, there is nothing I can do for you until you can come up with a statement that is current (less than 90 days old). If not and you have sent a current proof of address please let me know so I can look into this.

Posted on October 7, 2012

I sent 8, 2012!

Posted on October 7, 2012

OK so August 2012. That is acceptable if that is indeed what was sent. If it was sent today or yesterday it will be looked at on Monday and Accounting will get back to you directly.

Posted on October 8, 2012

This withdrawal has already been processed.

Posted on October 8, 2012

Paid! Thank you!!

Posted on October 20, 2012

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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