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Always Cool Casino - 3 months still waiting for my $1138.00

RESOLVED
Complaint Info
Disputed casino Always Cool Casino
Reason Delayed payment
Amount $ 1138
jason.rusk.9 United States Message
Posted on July 13, 2015

On Dec 12 I was approved for $1138.00 withdrawal. After passing through all the hoops and verification. It's been one delay after another.. The last email said they were investigating a processor and asked me to
"comprehend" that.


Thank you for contacting us

We are currently running an investigation with the processors in order to correct the delay some players have experimented on their withdrawals. We have also notify our Accounting Managers, and will be checking with them over the following days to assert your case for prompt resolution. We will contact you back once the investigation has concluded

Thank you for your comprehension

Hopefully I want fall victim like the last 4 complaints filed.
thanks
Jason

AskGamblers
Posted on March 8, 2015

Dear @jason.rusk.9,
Any update considering your complaint? Thank you.

jason.rusk.9 United States Message
Posted on March 9, 2015

Not a word. Checked email and spam folder. Also, checked bank account. Nothing as of yet.

jason.rusk.9 United States
Posted on March 13, 2015

Still no response. Based on the last 4 complaints and some upcoming ones. It appears to not look good.

jason.rusk.9 United States
Posted on March 16, 2015

Still no response. I'm sure they aren't responding to me because they cant use the "we sent your refund to our processors. If they don't pay you its not our problem" excuse. Like they have used on the last several complaints.

jason.rusk.9 United States
Posted on July 13, 2015

They Have officially paid my winnings, I consider the complaint resolved. 7 months, but at least being persistent, patient and polite paid off.

AskGamblers
Posted on July 13, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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