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Royal Vegas Casino - Almost a month and still waiting for withdrawal

RESOLVED
Complaint Info
Disputed casino Royal Vegas Casino
Reason Delayed payment
Amount $ 1300
Posted on April 18, 2017

After submitting ACH request for withdrawal the casino emailed that their payment processor no longer supported ACH so I submitted Swift info as requested and they confirmed they had all necessary documents. After several days waiting Nick from VIP support sent me the Swift transaction details and I noticed they sent it to the wrong branch (their mistake as I provided the correct routing info). Was emailed by Brayfon in VIP support on April 8 that the issue was escalated and was a priorityBut I still din'g gave my money and they are not responding to my emails. It is almost a full month since I made the withdrawal for $1300 CAD and still don't have it!

Posted on April 18, 2017

My issue with Royal Vegas has been resolved.

AskGamblers
Posted on April 18, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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