Complaint #8 AllStarz Casino

Delayed withdrawal of 300 Euro

By Markus O.

1 year ago

Message on forum

Hello. I am fully verified and wait more than 48 hours now to get payed out. Live chat says it will be processed soon. In the terms stands 0 to 48 hours. I came here to play because of the fantastic reviews. All say fast payout. I did cancel my first withdraw about one week ago because the money didnt come too and then i lost 2000 Euro. In the meantime i closed my account. Just want my money and never play here again

Disputed Casino AllStarz Casino

Reason Delayed payment

Amount €300

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

1 year ago

Dear @marke231337,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AllStarz Casino

• Representative

1 year ago

Hello marke231337. We are sorry for the inconvenience. After checking your account and doublechecking with the relevant department we see that you canceled your first withdraw. The first withdraw may take 1 or 2 days more usually and this is due to regulatory random winning checks. The second withdraw was approved faster.

We would just like to add that we do our best to satisfy everyone, but sometimes is simply impossible.
Since we care about our players, we would like to extend our sincerest apologies, and would
like to send you some complementary free spins in your preferred game, if you would like to accept them, kindly let us know.

With the kindest regards,

AllstarzCasino Team

AllStarz Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $223

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

AllStarz Casino Complaints

See all complaints for this casino

Allstarz Casino - Blocked my account

Hello,
I created an account on allstarz casino friday 15/08. I deposit 40€ and win more than 600€.
When i want to connect my account it’s write « message_login_account_permbanned ».
I talked with the live chat, they said i have to wait. But since friday, nothing happened. They don’t respond to my e-mail.
Please can you do something ?
Thanks

Resolved

€40

Pending still

So my 300e skrill withdrawl is still pending Allstarzcasino account is also verified before I make even withdrawl. Chat told 24-48h they pay winnings but I dont get withdrawl still. I dont know any moore what to do hope someone can help me with this matter. Sorry if english is not best I use sometimes google translate

Resolved

€300

Delayed withdrawal

6 days, they keep saying "Sorry for inconvenience" without any reasons as to why its delayed, they promote "Light Speed Payouts" Hoping this will get me some answers. I have tried to reach out 4 times now and recieve same answer, it's a shame as I did enjoy the games they offer. After 1 day they said I will be contacted by email, no email has arrived yet. This is my first ever complaint, not sure how to make it to 300 characters by simply requesting that my withdrawal gets dealt with, or at LEAST an explantation as to why its been delayed so long, I am FULLY verified at allstarz so that shouldn't be the issue. If I can't get this resolved i will ultimatley request my account to be closed permanently.

Resolved

$200