Complaint #10 AllStarz Casino

Allstarz Casino - Blocked my account

By Tdrn711

9 months ago

Hello,
I created an account on allstarz casino friday 15/08. I deposit 40€ and win more than 600€.
When i want to connect my account it’s write « message_login_account_permbanned ».
I talked with the live chat, they said i have to wait. But since friday, nothing happened. They don’t respond to my e-mail.
Please can you do something ?
Thanks

Disputed Casino AllStarz Casino

Reason Account closure

Amount €40

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

9 months ago

Dear @Tdrn711,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AllStarz Casino

• Representative

9 months ago

Dear Player,

Thank you for reaching out regarding your account status.

Following an internal review of your gameplay activity, we have identified that several bets placed on your account significantly exceeded the maximum allowed bet size when using bonus funds. Specifically, our bonus terms (clause 1.11) state that the maximum bonus bet size is €4 per spin/bet, unless otherwise specified.

In your case, multiple bets of €80 per spin were placed while the bonus was active.

As clearly outlined in our Terms and Conditions, any breach of this rule can result in the confiscation of winnings and/or temporary account restrictions pending a detailed review.

The temporary restriction was done so our compliance team completes the standard verification and review process. This is a necessary procedure in cases involving potential bonus abuse or terms violations. We understand this may be frustrating, but it is in place to ensure fairness and integrity for all our players.

Your account has already been unbanned and your initial funds restored. Win was voided.

Should you have further questions, feel free to respond to this message or reach out via our live support team.

Kind regards,
AllStarz Casino Support Team

AllStarz Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $223

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

AllStarz Casino Complaints

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