Withdrawal problems

It looks like a very convenient and customer-oriented bookmaker. But as often happens, the carriage turns into a pumpkin the moment you try to withdraw your winnings.

Played on the site for a little less than 5 days. First, on the first day, the agent called, advertised the promotions, found out that won a small amount, said that I could already make a withdrawal request even without verification. I made a request for withdrawal, of course it was canceled, they requested documents for verification. I sent all the documents. After 2 days, a confirmation came that my account was verified. I have already made a withdrawal request for the 3rd time.

All this time, my account worked without any restrictions.

And now, after 2 days, when all the standard reasons for not paying the funds were used, no new top-ups came to the account from me, the time has come for non-standard ones. I received a letter that the withdrawal request was rejected, and a review of my sports betting activity has begun, which will last up to 75 days.

At the moment, the balance is 35,239 rubles (about $ 480)

Judging by the reviews, allrightcasino acts in a similar way, delaying the payment in every possible way, or canceling it completely very often, and I would like the public consideration of such issues on a reputable platform to force the betting company to change its attitude towards its users.

Hi,

first of all I have to say that my experience with All Right Casino was both positive and negative but in extreme ways. I try to explain what I mean: I registered on October 23, 2020 and made a deposit of 400 EUR. I managed to get my balance up to more than 10k. When I wanted to withdraw parts of my funds, I was told by the customer support that I would have to wait until January 28 (=75 days) before I can make a withdrawal request. First I thought, 'okay, this is a scam, say bye bye to your money'. On the other side, my account remained open. They did not confiscate my money, so why would they say 'wait 75 days' instead of just confiscating my money straight away? The CS told me that it's a standard procedure and that there is nothing to worry about. Anyways, I did not believe them as I never experienced such a long "review procedure" with getting paid in the end.

However, long story short: I got paid! Since the max amount was 2k, I've made 7 successful withdrawals (5 withdrawals à 1.5k and 2 withdrawals à 1k = 9.5k in total) between Feb 2 and Feb 9, 2021.

Then I continued playing for a while. On Feb 28 my account was suddenly closed. I still have a remaining balance of 964 EUR. The customer support never told me the reason for this decision. I still don't know what is going on. I've kept asking them for an update every week but they just don't clarify the situation. I asked them to at least pay out my remaining balance but all what they say is "The request is under review. We kindly ask you to wait. " or "We sincerely apologize for such a delay. Your refund request is on the waiting list. We kindly ask you to wait for it to be reviewed." or "The case is complicated, because there is a queue of such requests for our payments team to review, and they have to check every detail meticulously in every case."

So 7 weeks have been passed since they closed my account and since then they leave me in the dark about the whole situation.

I would like to know from the casino:

• Why did you close my account?
• When will I receive my remaining funds of 964 EUR?

Thanks.

@AskGamblers: I appreciate your support.

Hello sir, I am Shiva < surname removed>, I had account in AllRight casino. I submitted all documents to payment department and verified also. I put my withdrawal 1500 INR on September 22/2020 ,they accepted on same day, rejected on September 24/2020.Reason they said something went wrong at payment department. Again I put withdrawal request and again they rejected. One thing Is I deposited 300 INR with same card.

One doubt is in AllRight casino at withdrawal point we have only to enter card number, expiry date and name, with these details how I get funds in my bank account, without entering account number and IFCS code.

So, AskGamblers please help me to get my funds in my bank account.

I attached all proofs in attach file please check once .

Kind Regards

Shiva < surname removed >