Complaint #20 All Right Casino

My Withdrawal Keeps Being Rejected

By Ekaterina P.

4 years ago

It looks like a very convenient and customer-oriented bookmaker. But as often happens, the carriage turns into a pumpkin the moment you try to withdraw your winnings.

Played on the site for a little less than 5 days. First, on the first day, the agent called, advertised the promotions, found out that won a small amount, said that I could already make a withdrawal request even without verification. I made a request for withdrawal, of course it was canceled, they requested documents for verification. I sent all the documents. After 2 days, a confirmation came that my account was verified. I have already made a withdrawal request for the 3rd time.

All this time, my account worked without any restrictions.

And now, after 2 days, when all the standard reasons for not paying the funds were used, no new top-ups came to the account from me, the time has come for non-standard ones. I received a letter that the withdrawal request was rejected, and a review of my sports betting activity has begun, which will last up to 75 days.

At the moment, the balance is 35,239 rubles (about $ 480)

Judging by the reviews, allrightcasino acts in a similar way, delaying the payment in every possible way, or canceling it completely very often, and I would like the public consideration of such issues on a reputable platform to force the betting company to change its attitude towards its users.

Disputed Casino All Right Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that All Right Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

catcat22

• Russia • 1 reviews

4 years ago

Have you already decided in which paragraph of the rules you accuse me? Then I violated the Multibet rule, although even from your screenshots it is clear that all my bets are Single, and even where for one match, there are different events in the match and different odds (except for one bet). Now you start talking about using the software, colluding and trying to get around the maximum limit:
"According to the rule:
Simultaneous bets, as well as bets that allow to circumvent the existing maximum bets or payments (limits), are not allowed for the same outcome from a group of persons (a syndicate of players, etc.). It is not allowed to place repeated bets on the same combination of outcomes in the event that the total potential payment exceeds the maximum. The administration has the right to declare such bets invalid and to block the accounts of owners of such accounts."

That is, you accuse me of making several bets on one match in order to bypass the maximum bet limit. So, liars, look again at your screenshots from December 7th, and now look at my screenshot that I took on December 8th. Where is my account balance visible at the moment that the proceedings are being discussed. As well as. Where you can see the maximum amount that I could put on a single bet at that moment on December 8th. What attempts to get around the maximum amount are you talking about when I bet 500 rubles on an event in the game. And even the next day, the site allowed me to bet 253 thousand 545 rubles for one event.
At the very beginning of our proceedings, I wrote that I applied for a part of the winnings on the first day after talking with your operator. He was aware of the amount of winnings, your operators were aware of the amount of winnings, they saw my bets from the first day, and I did not hide them. And there were no restrictions on the amount of bets that would not allow me to bet even 10 times more than the 500 rubles that I put in each of my bets. And just at the moment when you realized that I did not plan to play further, and you didn’t have a single right reason not to pay me anymore, you blocked my payment option and the maximum bet amount. But then I didn’t put anything else on your site for several days.
And it looks especially funny in this situation how you, accusing me of multiple bets on an event, made yourself 5-6 identical sites, on which you even register without the knowledge of customers, just by clicking on the bonus link in your Allright (https:// slottica.com and https://fortuneclock.com as an example)
You are again lying and dodging like scammers, which in fact you are.

All Right Casino

• Representative

4 years ago

Dear player, we're very sorry that you faced with such situation. But in this situation, we couldn't do otherwise. By registering your account, you have confirmed that you have read the sports betting rules.

Early on, the player was seen engaging in suspicious sports betting activity.
In order to analyze the account in detail, we used the rule
13 Conspiracy, misleading actions, fraud and criminal activity
13.7. If the company suspects that you are using prohibited software, the company may conduct an additional investigation within 75 days. Please note that during this period your account will be frozen

After a detailed analysis, we found out that the player violated the rules of sports betting - regular duplication of identical or similar bets on the same event in a short period of time in order to increase winnings and an attempt to bypass the monitoring system.

According to the rule:
Simultaneous bets, as well as bets that allow to circumvent the existing maximum bets or payments (limits), are not allowed for the same outcome from a group of persons (a syndicate of players, etc.). It is not allowed to place repeated bets on the same combination of outcomes in the event that the total potential payment exceeds the maximum. The administration has the right to declare such bets invalid and to block the accounts of owners of such accounts.

As you can see from the provided screenshots, the player doubled his bets multiple times. (Event, Bet and Date fields)
This is a gross violation. We canceled her winnings as it is illegal.
We decided to return her last deposit to her account.

We are open to dialogue. Please let us know what additional documents you would like to see and we will provide them.
Best wishes,
All Right Casino Team

catcat22

• Russia • 1 reviews

4 years ago

I was accused of violating p.p. sports betting no. 5.2 and 5.3.1.
You can see these rules for yourself:
https://17allrightcasino.com/en/sportbook-rules

p.p. 5.3.1 It is forbidden to include dependent events, different events of the same match, bets on one player or a team within the same tournament (for example, to win a tournament and win a certain match) IN ACCUMULYATOR BETS AND MULTI BETS. If two or more dependent events are included in one event (Multi bet), events with the lowest odds from the given event (Multi bet) are excluded.

But I have never placed a Multi bet. Even in the screenshots from Allright, you can see that all those bets that they considered a violation are Single bets. All at different times, almost all (except one) for different events in the match and for different odds. How does this paragraph of the Multibet rules relate to my betting on a -3.5 handicap, then a -2.5 handicap and then a -4.5 handicap. Where is Multibet, when it is a singlebet at different times, for different handicap, with different odds.
Where at all in their rules is an explanation of what they consider Multibet and how it is similar to my bets.
And even if I suddenly somehow didn't understand their very vague rules, and made mistakes in these bets (but I'm completely sure that I didn't), then even in this case these are single bets on which I won 3- 4 thousand rubles. And they blocked my account and did not pay out the winnings for 33829 rubles in addition to the deposit of 1500 rubles

All Right Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $508

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

All Right Casino Complaints

See all complaints for this casino

Account closed and under investigation for 7 weeks

Hi,

first of all I have to say that my experience with All Right Casino was both positive and negative but in extreme ways. I try to explain what I mean: I registered on October 23, 2020 and made a deposit of 400 EUR. I managed to get my balance up to more than 10k. When I wanted to withdraw parts of my funds, I was told by the customer support that I would have to wait until January 28 (=75 days) before I can make a withdrawal request. First I thought, 'okay, this is a scam, say bye bye to your money'. On the other side, my account remained open. They did not confiscate my money, so why would they say 'wait 75 days' instead of just confiscating my money straight away? The CS told me that it's a standard procedure and that there is nothing to worry about. Anyways, I did not believe them as I never experienced such a long "review procedure" with getting paid in the end.

However, long story short: I got paid! Since the max amount was 2k, I've made 7 successful withdrawals (5 withdrawals à 1.5k and 2 withdrawals à 1k = 9.5k in total) between Feb 2 and Feb 9, 2021.

Then I continued playing for a while. On Feb 28 my account was suddenly closed. I still have a remaining balance of 964 EUR. The customer support never told me the reason for this decision. I still don't know what is going on. I've kept asking them for an update every week but they just don't clarify the situation. I asked them to at least pay out my remaining balance but all what they say is "The request is under review. We kindly ask you to wait. " or "We sincerely apologize for such a delay. Your refund request is on the waiting list. We kindly ask you to wait for it to be reviewed." or "The case is complicated, because there is a queue of such requests for our payments team to review, and they have to check every detail meticulously in every case."

So 7 weeks have been passed since they closed my account and since then they leave me in the dark about the whole situation.

I would like to know from the casino:

Why did you close my account?
When will I receive my remaining funds of 964 EUR?

Thanks.

@AskGamblers: I appreciate your support.

Resolved

Withdrawal problems

Hey! I have never had such problems with any other online casino before. I requested a payout at https://allrightcasino.com/ on March 3rd of this year in the amount of $ 2,000.00.

Allrightcasino does not pay money, it's already the fourth day. According to the regulations in the casino rules, clause 9.18. Withdrawal applications can be reviewed within 36 hours.

After the withdrawal request, I received a letter (attached photo) for verification. I submit all relevant documents, they are verified (screenshot attached.) And my account has been fully verified. (screenshot from support chat). In the support chat, when asked when the payment will be made, they correspond to:

"" That's right, but at the moment there are difficulties on the part of the payment system, please do not worry. ""

or:

"" There are many withdrawal requests now. We are working to ensure that all requests are processed as quickly as possible. We are sorry for the long wait. The request will be reviewed shortly. ""

On the question, when is it the nearest future?

The operator from the support chat replies:

Unfortunately, we do not know the exact dates. But, I think they will soon consider it. I ask you to wait. I apologize for the inconvenience.

It will soon be dragging on for several days!

Please help me, with best wishes, Ivan.

Resolved

$2,000

My Withdrawal Keeps Being Rejected

Hello sir, I am Shiva < surname removed>, I had account in AllRight casino. I submitted all documents to payment department and verified also. I put my withdrawal 1500 INR on September 22/2020 ,they accepted on same day, rejected on September 24/2020.Reason they said something went wrong at payment department. Again I put withdrawal request and again they rejected. One thing Is I deposited 300 INR with same card.

One doubt is in AllRight casino at withdrawal point we have only to enter card number, expiry date and name, with these details how I get funds in my bank account, without entering account number and IFCS code.

So, AskGamblers please help me to get my funds in my bank account.

I attached all proofs in attach file please check once .

Kind Regards

Shiva < surname removed >

Resolved

₹2,300