Complaint #15 All Right Casino

Account closed and under investigation for 7 weeks

By lonnie

5 years ago

Message on forum

Hi,

first of all I have to say that my experience with All Right Casino was both positive and negative but in extreme ways. I try to explain what I mean: I registered on October 23, 2020 and made a deposit of 400 EUR. I managed to get my balance up to more than 10k. When I wanted to withdraw parts of my funds, I was told by the customer support that I would have to wait until January 28 (=75 days) before I can make a withdrawal request. First I thought, 'okay, this is a scam, say bye bye to your money'. On the other side, my account remained open. They did not confiscate my money, so why would they say 'wait 75 days' instead of just confiscating my money straight away? The CS told me that it's a standard procedure and that there is nothing to worry about. Anyways, I did not believe them as I never experienced such a long "review procedure" with getting paid in the end.

However, long story short: I got paid! Since the max amount was 2k, I've made 7 successful withdrawals (5 withdrawals à 1.5k and 2 withdrawals à 1k = 9.5k in total) between Feb 2 and Feb 9, 2021.

Then I continued playing for a while. On Feb 28 my account was suddenly closed. I still have a remaining balance of 964 EUR. The customer support never told me the reason for this decision. I still don't know what is going on. I've kept asking them for an update every week but they just don't clarify the situation. I asked them to at least pay out my remaining balance but all what they say is "The request is under review. We kindly ask you to wait. " or "We sincerely apologize for such a delay. Your refund request is on the waiting list. We kindly ask you to wait for it to be reviewed." or "The case is complicated, because there is a queue of such requests for our payments team to review, and they have to check every detail meticulously in every case."

So 7 weeks have been passed since they closed my account and since then they leave me in the dark about the whole situation.

I would like to know from the casino:

Why did you close my account?
When will I receive my remaining funds of 964 EUR?

Thanks.

@AskGamblers: I appreciate your support.

Disputed Casino All Right Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that All Right Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

All Right Casino

• Representative

5 years ago

Dear All

The IP address <sensitive information removed> belongs to the player.

We sent personal information directly to AskGamblers Complaint Team: email, on which player registered at All Right Casino, the data that the player provided during registration and IP addresses.

The player in question registered an account with us on October 23rd, 2020, and had two major gaming sessions between November 3rd and 7th. All winnings came from the bets player made on different sporting events during the said period.

On November 14th, we declined the player's withdrawal request and temporarily limited the functionality of his account, based on provisions listed under section 5.2. of Betting rules listed on our website.

Betting on unpopular or little-known leagues often provides a ground to suspect an irregular play, and most of the sporting events selected by the player for his bets were from such markets.

As time allowed for the investigation has elapsed, we have lifted the limits placed on the player's account. During our analysis, we have noticed that the player was making numerous similar bets on several single events. Such activity falls under provisions of our Betting rules, where under section 5.3.3. we note that "it is not allowed to place repeated bets on the same combination of outcomes in the event that the total potential payment exceeds the maximum."

Considering that the player's activity did fall under the violation of our Betting rules, but the player was new and had no history of the same betting before, we have allowed withdrawal of at the time available balance and blocked the account once said funds were withdrawn. (We sent full information from the screenshot about payment directly to AskGamblers Complaint Team)

The player's account was blocked according to section 5.4. of the above-mentioned Betting rules.

We consider our decision as fair and player-oriented.

Best wishes,

All Right Casino Team

lonnie

• 3 reviews

5 years ago

"We need more time to communicate with AskGamblers Complaint Team."

Why don't you communicate with me???

All Right Casino

• Representative

5 years ago

Hello dear All
Please don't close this complaint . We need more time to communicate with AskGamblers Complaint Team.
Best wishes,
All Right Casino Team

All Right Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $508

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

All Right Casino Complaints

See all complaints for this casino

My Withdrawal Keeps Being Rejected

It looks like a very convenient and customer-oriented bookmaker. But as often happens, the carriage turns into a pumpkin the moment you try to withdraw your winnings.

Played on the site for a little less than 5 days. First, on the first day, the agent called, advertised the promotions, found out that won a small amount, said that I could already make a withdrawal request even without verification. I made a request for withdrawal, of course it was canceled, they requested documents for verification. I sent all the documents. After 2 days, a confirmation came that my account was verified. I have already made a withdrawal request for the 3rd time.

All this time, my account worked without any restrictions.

And now, after 2 days, when all the standard reasons for not paying the funds were used, no new top-ups came to the account from me, the time has come for non-standard ones. I received a letter that the withdrawal request was rejected, and a review of my sports betting activity has begun, which will last up to 75 days.

At the moment, the balance is 35,239 rubles (about $ 480)

Judging by the reviews, allrightcasino acts in a similar way, delaying the payment in every possible way, or canceling it completely very often, and I would like the public consideration of such issues on a reputable platform to force the betting company to change its attitude towards its users.

Resolved

Withdrawal problems

Hey! I have never had such problems with any other online casino before. I requested a payout at https://allrightcasino.com/ on March 3rd of this year in the amount of $ 2,000.00.

Allrightcasino does not pay money, it's already the fourth day. According to the regulations in the casino rules, clause 9.18. Withdrawal applications can be reviewed within 36 hours.

After the withdrawal request, I received a letter (attached photo) for verification. I submit all relevant documents, they are verified (screenshot attached.) And my account has been fully verified. (screenshot from support chat). In the support chat, when asked when the payment will be made, they correspond to:

"" That's right, but at the moment there are difficulties on the part of the payment system, please do not worry. ""

or:

"" There are many withdrawal requests now. We are working to ensure that all requests are processed as quickly as possible. We are sorry for the long wait. The request will be reviewed shortly. ""

On the question, when is it the nearest future?

The operator from the support chat replies:

Unfortunately, we do not know the exact dates. But, I think they will soon consider it. I ask you to wait. I apologize for the inconvenience.

It will soon be dragging on for several days!

Please help me, with best wishes, Ivan.

Resolved

$2,000

My Withdrawal Keeps Being Rejected

Hello sir, I am Shiva < surname removed>, I had account in AllRight casino. I submitted all documents to payment department and verified also. I put my withdrawal 1500 INR on September 22/2020 ,they accepted on same day, rejected on September 24/2020.Reason they said something went wrong at payment department. Again I put withdrawal request and again they rejected. One thing Is I deposited 300 INR with same card.

One doubt is in AllRight casino at withdrawal point we have only to enter card number, expiry date and name, with these details how I get funds in my bank account, without entering account number and IFCS code.

So, AskGamblers please help me to get my funds in my bank account.

I attached all proofs in attach file please check once .

Kind Regards

Shiva < surname removed >

Resolved

₹2,300