My Withdrawal Keeps Being Rejected

It looks like a very convenient and customer-oriented bookmaker. But as often happens, the carriage turns into a pumpkin the moment you try to withdraw your winnings.

Played on the site for a little less than 5 days. First, on the first day, the agent called, advertised the promotions, found out that won a small amount, said that I could already make a withdrawal request even without verification. I made a request for withdrawal, of course it was canceled, they requested documents for verification. I sent all the documents. After 2 days, a confirmation came that my account was verified. I have already made a withdrawal request for the 3rd time.

All this time, my account worked without any restrictions.

And now, after 2 days, when all the standard reasons for not paying the funds were used, no new top-ups came to the account from me, the time has come for non-standard ones. I received a letter that the withdrawal request was rejected, and a review of my sports betting activity has begun, which will last up to 75 days.

At the moment, the balance is 35,239 rubles (about $ 480)

Judging by the reviews, allrightcasino acts in a similar way, delaying the payment in every possible way, or canceling it completely very often, and I would like the public consideration of such issues on a reputable platform to force the betting company to change its attitude towards its users.

Hi,

first of all I have to say that my experience with All Right Casino was both positive and negative but in extreme ways. I try to explain what I mean: I registered on October 23, 2020 and made a deposit of 400 EUR. I managed to get my balance up to more than 10k. When I wanted to withdraw parts of my funds, I was told by the customer support that I would have to wait until January 28 (=75 days) before I can make a withdrawal request. First I thought, 'okay, this is a scam, say bye bye to your money'. On the other side, my account remained open. They did not confiscate my money, so why would they say 'wait 75 days' instead of just confiscating my money straight away? The CS told me that it's a standard procedure and that there is nothing to worry about. Anyways, I did not believe them as I never experienced such a long "review procedure" with getting paid in the end.

However, long story short: I got paid! Since the max amount was 2k, I've made 7 successful withdrawals (5 withdrawals à 1.5k and 2 withdrawals à 1k = 9.5k in total) between Feb 2 and Feb 9, 2021.

Then I continued playing for a while. On Feb 28 my account was suddenly closed. I still have a remaining balance of 964 EUR. The customer support never told me the reason for this decision. I still don't know what is going on. I've kept asking them for an update every week but they just don't clarify the situation. I asked them to at least pay out my remaining balance but all what they say is "The request is under review. We kindly ask you to wait. " or "We sincerely apologize for such a delay. Your refund request is on the waiting list. We kindly ask you to wait for it to be reviewed." or "The case is complicated, because there is a queue of such requests for our payments team to review, and they have to check every detail meticulously in every case."

So 7 weeks have been passed since they closed my account and since then they leave me in the dark about the whole situation.

I would like to know from the casino:

• Why did you close my account?
• When will I receive my remaining funds of 964 EUR?

Thanks.

@AskGamblers: I appreciate your support.

Hey! I have never had such problems with any other online casino before. I requested a payout at https://allrightcasino.com/ on March 3rd of this year in the amount of $ 2,000.00.

Allrightcasino does not pay money, it's already the fourth day. According to the regulations in the casino rules, clause 9.18. Withdrawal applications can be reviewed within 36 hours.

After the withdrawal request, I received a letter (attached photo) for verification. I submit all relevant documents, they are verified (screenshot attached.) And my account has been fully verified. (screenshot from support chat). In the support chat, when asked when the payment will be made, they correspond to:

"" That's right, but at the moment there are difficulties on the part of the payment system, please do not worry. ""

or:

"" There are many withdrawal requests now. We are working to ensure that all requests are processed as quickly as possible. We are sorry for the long wait. The request will be reviewed shortly. ""

On the question, when is it the nearest future?

The operator from the support chat replies:

Unfortunately, we do not know the exact dates. But, I think they will soon consider it. I ask you to wait. I apologize for the inconvenience.

It will soon be dragging on for several days!

Please help me, with best wishes, Ivan.