Ag Awards

Sloto' Cash Casino - Account locked with no explanation provided

Complaint Info
Disputed casino Sloto' Cash Casino
Reason Verification issues
Posted on December 2, 2015

on the 28th of november I submit two pieces of documents to sloto cash, I do not understand why they reply to my email using the email address of the grande vegas (docum­ent­[email protected]­wif­tas­sis­tan­ said:

Dear Phongboua,

Thank you for contacting Sloto Cash Casino.
We have received your email with the attachments. Unfortunately, the documents you submitted were not complete as we did not receive proof of address.
We ask that you kindly scan and email:
- A proof of address (utility bill or bank statement should be not be older the two (2) months)
Should you require any further assistance, please feel free to contact us.
Financial Services

and they shut my casino account then said:

Dear Phongboua,
Thank you for contacting Slotocash Casino.
After reviewing the documentation submitted, your account did not pass our internal security checks.
A decision has been made to close your account. This decision will not be reversed.
As per our Terms and Conditions:
10. The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Casino account in any circumstances Including:
In the event a new account under your name is created, it will Also be closed.
Security Team

I do not understand why they are using the email address grande vegas casino to casino slotocash ??
please help me askgamblers to uncover their lies.
thank you

Posted on December 2, 2015

Evidence if they (slotocash) using grande vegas email address

Posted on December 3, 2015

I do not understand the meaning of them sent me a message not clear like this :

"docum­ent­[email protected]­lot­oca­ would like to recall the message , "Documents"

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy