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Gorilla Casino - No payment, account disabled, support not available

UNRESOLVED
Posted on February 18, 2015.

A few weeks ago won 144 with this casino and went to make a withdrawal. it told me i had to deposit 25 more in order to do this. I done this and have been waiting for my withdrawal which has not came yet. Also when i try to log in it says account not enabled contact support. Contacting support has been near impossible i have emailed every email address i have found and got no reply. there is no phone number so i do not know what else to do and no one has emailed me giving any reason to why my account is not enabled.

Posted on February 10, 2015.

Hello "adamell2 "

Could you give me your user name and email into the casino to be able to check your history,

King regards,
Eric

Posted on February 12, 2015.

Hello Adam,

I'm sorry but you are coming from a Restricted Countries, this is why you cannot login to your account any more, you will be refund of your deposit and you will nto be able to withdrawal.

Regards,
Eric

Posted on February 14, 2015.

Ok, can you confirm the refund is being processed and for how much ?

Thanks

Adam

AskGamblers
Posted on February 18, 2015.

Dear @adamell2,
Did you received your deposit back, can we close this complaint?

Posted on February 18, 2015.

Hi

No I've not received any money from them yet sadly.

Adam

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