Complaint #32
Grande Vegas Casino
Account closed without explanation
10 years ago
I created an account at the grande vegas casino and play with $ 50 without deposite, then I win $ 250.
they asked me to submit some documents like (driver license, statement of bank and holding ID)
after a couple of days later they asked me to resend the document, and I was again sent the dokumenn shortage, an interval of a few days they asked me to send the document back ..
I really do not understand they always repeat to me send documents, whereas all the documents that I submit as legitimate and clear, until my account was closed and said:
Proof of address (remaining docs)
Dear Lika
We are contacting you from Grande Vegas casino.
After reviewing the documentation submitted, your account did not pass our internal security checks.
A decision has been made to close your account. This decision will not be reversed.
As per our Terms and Conditions:
16. All cash-ins will be subject to audit before being processed. Players must provide a copy of Reviews their proof of identity, address, copies of credit cards and / or other Appropriate documentation when Withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and / or cash-ins made, voided. In cases of fraudulent documentation, the account will be locked and all winnings and / or cash-ins will be voided.
Enter Terms and Conditions Link
In the event a new account under your name is created, it will Also be closed.
Regards,
Jesse
Security Team
I do not know what happened to them.
please help me to fix this problem askgambler
thank you
they asked me to submit some documents like (driver license, statement of bank and holding ID)
after a couple of days later they asked me to resend the document, and I was again sent the dokumenn shortage, an interval of a few days they asked me to send the document back ..
I really do not understand they always repeat to me send documents, whereas all the documents that I submit as legitimate and clear, until my account was closed and said:
Proof of address (remaining docs)
Dear Lika
We are contacting you from Grande Vegas casino.
After reviewing the documentation submitted, your account did not pass our internal security checks.
A decision has been made to close your account. This decision will not be reversed.
As per our Terms and Conditions:
16. All cash-ins will be subject to audit before being processed. Players must provide a copy of Reviews their proof of identity, address, copies of credit cards and / or other Appropriate documentation when Withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and / or cash-ins made, voided. In cases of fraudulent documentation, the account will be locked and all winnings and / or cash-ins will be voided.
Enter Terms and Conditions Link
In the event a new account under your name is created, it will Also be closed.
Regards,
Jesse
Security Team
I do not know what happened to them.
please help me to fix this problem askgambler
thank you
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