Ag Awards

Gala Casino - Account closed and winnings confiscated

Complaint Info
Disputed casino Gala Casino
Reason Declined payment
Posted on December 1, 2015

Hello , i register my account in Gala casino at 21/03/2014 through your site , i deposit 400 and i get 400 bonus.
I won 9050 euro.
I sent my documents (id, bill ) and i receive 4500 euro.
Then they start asking for additional documents , when , i requested withdrawal.
I sent them another bill , my driven licence and a screenshot from my neteller account.
The reply i get was :
‘7.2 We have the right to close your account at any time for any reason.’
I still have 4550 euro balance in my account.
Please , help me to get my money.
Thank you

Posted on October 20, 2014

Dear @Boozee11,
Any update considering your complaint? Thank you.

Posted on December 1, 2015

We have received undisputed evidence from the casino which clearly shows that player breached casino's bonus term #12. Players cannot bet more than 20% of the bonus amount or more than 10GBP in total in a single bet or game round on any of the casino games for the duration of the bonus, otherwise the bonus and all associated winnings may be voided.

Based on the fact stated above we consider this case as resolved and officially closed.

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