Ag Awards

Grande Vegas Casino - Account closed after waited 2 weeks

Complaint Info
Disputed casino Grande Vegas Casino
Reason Verification issues
Amount $ 250
Posted on November 25, 2015

I really do not understand the grande vegas casino
on 3 november I submit some documents to make a withdrawal of $ 250
they approve the document I like (driving license and holding id)
then they asked me to provide a copy of a bank statement.
I submit 3 copies of bank statements but they reject all copies until my account was closed.
they said :

Dear Mr. Min,

We are contacting you from Grande Vegas Casino Risk Management.

After reviewing the documentation submitted, your account did not pass our internal security checks.

A decision has been made to close your account. This decision will not be reversed.

As per our Terms and Conditions:

16. All cash-ins will be subject to audit before being processed. Players must provide a copy of Reviews their proof of identity, address, copies of credit cards and / or other Appropriate documentation when Withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and / or cash-ins made, voided. In cases of fraudulent documentation, the account will be locked and all winnings and / or cash-ins will be voided.


In the event a new account under your name is created, it will Also be closed.


Casino Risk Management.

they were just toying with me for two weeks I waited.

Help me please askgambler!

Posted on November 16, 2015

The attached files sent by the player have been removed. According to Complaints Guidelines /http:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines/ players should make sure to hide all personal information (such as names, addresses, bank accounts, phone numbers, emails, etc.) as this is a public forum and their complaint will be visible to anyone visiting our website.

Posted on November 17, 2015

Hi there,

Please note as described in our earlier email, your account didn’t pass our internal security checks, therefore the account was closed.

Kind regards,
Grande Vegas

Posted on November 17, 2015


Please provide me a proof and reason.


Posted on November 25, 2015

This complaint is unresolved. We didn't get evidence from casino management why player's account didn't pass a security check.
We recommend to the player to seek further help with licence authority of Grande Vegas Casino.

Posted on December 14, 2015

AskGamblers Complaints Team has been provided with a detailed explanation and evidence on behalf Grande Vegas Casino management regarding this issue. Based on all the information we got, we can confirm that player failed passing the verification process which is a routine procedure applied after a withdrawal request is being initiated.

AskGamblers has zero tolerance against players trying to play unfair and acting in a manner which could be describe as fraudulent to say the least. That is why this complaint is being rejected and no further communication shall be provided and conducted on behalf AskGamblers Complaints Team towards the original poster.

The complaint is now officially closed.

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