I really do not understand the grande vegas casino
on 3 november I submit some documents to make a withdrawal of $ 250
they approve the document I like (driving license and holding id)
then they asked me to provide a copy of a bank statement.
I submit 3 copies of bank statements but they reject all copies until my account was closed.
they said :
Dear Mr. Min,
We are contacting you from Grande Vegas Casino Risk Management.
After reviewing the documentation submitted, your account did not pass our internal security checks.
A decision has been made to close your account. This decision will not be reversed.
As per our Terms and Conditions:
16. All cash-ins will be subject to audit before being processed. Players must provide a copy of Reviews their proof of identity, address, copies of credit cards and / or other Appropriate documentation when Withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and / or cash-ins made, voided. In cases of fraudulent documentation, the account will be locked and all winnings and / or cash-ins will be voided.
In the event a new account under your name is created, it will Also be closed.
Casino Risk Management.
they were just toying with me for two weeks I waited.
Help me please askgambler!