Complaint #9 Abo Casino

Reject all withdrawals even though fully verified

By alex22rom

3 years ago

Message on forum

Hello, I was playing at abo casino few months already, now I try to make first withdrawal of 500 euro (I have not used any bonuses), they reject all cashout requests, account is fully verified, first try was to withdraw back to skrill or credit card that I used for deposit, but skrill is disappeared from cashier so tried credit card, but it was rejected as abo casino say there was technical issue and asked me to use bank transfer and verify it first.

Bank verification is done, bank transfer was rejected too, now they ask me to make mifinity account upload funds and make minimal deposit of 20 euro, but I don't use mifinity and don't want to use it later, I don't trust them anymore and don't want to make any deposits before I'll get my withdrawal to any of payment method I have used to deposit.

Disputed Casino Abo Casino

Reason Declined payment

Amount €500

Discussion

AskGamblers

• Support Team

3 years ago

Dear @alex22rom,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

alex22rom

• 2 reviews

3 years ago

funds are lost, complaint resolved, thank you

Abo Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $2,262

Avg. Complaint Duration 3 days

Avg. Response Time 15 hours

Abo Casino Complaints

See all complaints for this casino

10 days waiting for the withdrawal without any updates

Hello, I have been an active AboCasino user for some months now and it was always a pleasure. After verifying my account withdrawals was fast and without any problems until 7th of January. I made a deposit for a 100% bonus, played some time on Multifly slot and got free spins. On a stake 10pln I won 1500x bet, I made a quick wagerment and made a cashout for 3x5000pln (5000 is max for MiFinity). I was waiting patiently for 5 days then I started to ask through live chat what is going on. Every day, after 30 minutes of waiting they were telling me to ask again tomorrow. Today is marked as a 10th day of me waiting and still no informations of what is actually going on and how long it can possible take. Screen from today's conversation and history attached.

Best wishes,
Michal

Resolved

zł15,000

6 time cancel cashout

On 20/11/2021 I won 1000 dollars. Then I asked to withdraw the money, but I was surprised by the refusal to withdraw the money. They said that's the reason uploaded a screenshot from my Mifinity. I uploaded all the documents. Then I requested a new 6 withdrawals, Bbt every time the withdrawal of the money is refused with new reason. But in the last withdrawal request, there was no reason, as you can see in the screenshot. Then I knew they were just wasting time. Please AG help me to get my money back. Thank you so much.

Resolved

$1,000

AboCasino No Payment No Answers

I submitted a complaint on October 19th about AboCasino for a withdrawal of $2,500.00 CDN. AskGamblers asked me to wait according to the given timeframe for withdrawals provided by the casino - which was 10 days from Saturday October 16th. I've waited. No payment has been received. No emails have been received. No responses to support have been received. I contacted Chat on October 18th and again yesterday asking them to allow me to reset my password and gain access to my account. Each time they tell me they've sent the email - they never did - then they tell me the email is coming - then to check spam until yesterday they told me they sent the email and can't do anything further. Literally refusing to help me. I've received emails from them when I first signed up so this is just another game they're playing.

As mentioned in my first complaint, I made sure to respect all casino terms. I even contacted chat and made sure any questions I had about terms were answered. Vast majority (90%) of bets while playing with the deposit bonus was $0.80 or less. I met the playthrough requirements. I provided 16 documents on my identification. I provided all those documents on my first complaint to AskGamblers. I tried e-transfer and bank wire transfer - each time all the information was provided and each time they refused payment.

I am not sure what else I can do to show this casino is being dishonest. At no time whatsoever did the Casino say anything about not respecting the terms. They never said anything because I respected those terms. I think they are so new to this that using that as an excuse is not even something they would consider. Now I cannot even log into my account. I have never been disrespectful to the casino in any way. They just do not want to give me my winnings.

Resolved

$2,500