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10 days waiting for the withdrawal without any updates


4 years ago
Hello, I have been an active AboCasino user for some months now and it was always a pleasure. After verifying my account withdrawals was fast and without any problems until 7th of January. I made a deposit for a 100% bonus, played some time on Multifly slot and got free spins. On a stake 10pln I won 1500x bet, I made a quick wagerment and made a cashout for 3x5000pln (5000 is max for MiFinity). I was waiting patiently for 5 days then I started to ask through live chat what is going on. Every day, after 30 minutes of waiting they were telling me to ask again tomorrow. Today is marked as a 10th day of me waiting and still no informations of what is actually going on and how long it can possible take. Screen from today's conversation and history attached.

Best wishes,
Michal
Disputed Casino Abo Casino
Amount zł15000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Hey! I got most of the money, 2500pln left, thank you AskGamblers, we can close the case :)
User name

Dear @trutek122,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
The payment was made according to the limits. We are waiting for you tomorrow and the day after tomorrow.
The letter was sent to the mail.

We apologize. Unfortunately, there was a human error.

Our VIP manager will contact you by mail to try to smooth things over.

Abo Casino Complaint Stats

Resolved 3 / 3
Avg. Amount $2,262
Avg. Complaint Duration 3 days
Avg. Response Time 15 hours
AboCasino No Payment No Answers

I submitted a complaint on October 19th about AboCasino for a withdrawal of $2,500.00 CDN. AskGamblers asked me to wait according to the given timeframe for withdrawals provided by the casino - which was 10 days from Saturday October 16th. I've waited. No payment has been received. No emails have been received. No responses to support have been received. I contacted Chat on October 18th and again yesterday asking them to allow me to reset my password and gain access to my account. Each time they tell me they've sent the email - they never did - then they tell me the email is coming - then to check spam until yesterday they told me they sent the email and can't do anything further. Literally refusing to help me. I've received emails from them when I first signed up so this is just another game they're playing.

As mentioned in my first complaint, I made sure to respect all casino terms. I even contacted chat and made sure any questions I had about terms were answered. Vast majority (90%) of bets while playing with the deposit bonus was $0.80 or less. I met the playthrough requirements. I provided 16 documents on my identification. I provided all those documents on my first complaint to AskGamblers. I tried e-transfer and bank wire transfer - each time all the information was provided and each time they refused payment.

I am not sure what else I can do to show this casino is being dishonest. At no time whatsoever did the Casino say anything about not respecting the terms. They never said anything because I respected those terms. I think they are so new to this that using that as an excuse is not even something they would consider. Now I cannot even log into my account. I have never been disrespectful to the casino in any way. They just do not want to give me my winnings.

Status solved Resolved
$2,500