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Abo Casino - 6 time cancel cashout

RESOLVED
Complaint Info
Disputed casino Abo Casino
Reason Declined payment
Amount $ 1000
abdulaziz777 Saudi Arabia
Posted on November 24, 2021

On 20/11/2021 I won 1000 dollars. Then I asked to withdraw the money, but I was surprised by the refusal to withdraw the money. They said that's the reason uploaded a screenshot from my Mifinity. I uploaded all the documents. Then I requested a new 6 withdrawals, Bbt every time the withdrawal of the money is refused with new reason. But in the last withdrawal request, there was no reason, as you can see in the screenshot. Then I knew they were just wasting time. Please AG help me to get my money back. Thank you so much.

Posted on November 24, 2021

Hello, abdulaziz777!

We looked at the history of your payout and indeed it was rejected several times due to the passing of verification, but the last time the payout should have been approved because you met all the requirements.

In this case the problem was caused by a mistake of the support agent who had accidentally rejected your payout instead of sending it to the financial department.

We apologize for that. At this time the payout has been completed. Please let us know when you will receive your winnings. And as an apology for the delay, we have prepared for you a no-deposit gift:)

In the future, we will try to avoid such situations.

abdulaziz777 Saudi Arabia
Posted on November 26, 2021

Money has been received but dont received gift

AskGamblers
Posted on November 26, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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