Since Oct 9 until Oct 22, 2014 I have made total 12 payments with total amount $7,421.67. In between I have to contact four different agents to go through three different sets of verification documents requirements (one of the agents did not check/submit my reply to the security department. I also explained to the agents that I am a disabled person, it is very difficult to run around to do handle the tasks). My documents were finally accepted.
Then I contacted the agent again since I did not get any response. First the agent told me that they had problem to credit the funds to my VISA account, so I changed the credit method to SWIFT with valid information (I know I did since I had 30+ years banking experience including the swift department). Then I was told the SWIFT did not work. So I updated the Credit method again (the third time) to credit another credit card which I have used for my deposit method. Again, I found out the proceeds did not work without any notification from the support/finance/credit department.
Also I have been told the total credit amount is around half of the credit amount that I should received. I was totally shocked and frustrated. I started to think this may be a fraud. I don`t know whether I will finally get my money back and feel extremely upset on this terrible experience.
I called again tonight to another shift manager`s attention and once again, he said he will help me
I really don`t know what is the next excuse and hopefully the Royal Vegas Casino will honor my withdrawal requests.