Complaint #45 888STARZ Casino

888starz Casino - Delaying the verification process

By grey13

3 years ago

Message on forum

I registered at this casino on 10/4/2023.

From 10/11/2023 I started checking the client’s identity!

The casino first required me to provide a copy of my internal national passport - I provided it!

Then they asked for an extract from the Skrill payment system - I provided it.

Next, the casino demanded to provide a photograph in which I was holding my passport in my hands next to my face against the backdrop of correspondence with the Security Service - I provided it.

Then the verification began to drag out - the support service began checking each document I sent for 2-3 days, and after that, they again began to demand new documents from me - photographs of paid receipts for utility services for one of the last 3 months at the place of registration - I provided,

I also provided a copy of my bank statement with my details!

After another 3 days, they asked me for a copy of my driver’s license - I provided it!

And after all this - they are silent again, obviously waiting for 3 days - since according to their rules, the process of checking documents takes up to three days!

I am attaching the entire copy of the email correspondence!

Disputed Casino 888STARZ Casino

Reason Verification issues

Amount €372.82

Discussion

AskGamblers

• Support Team

10 months ago

Dear @grey13,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

888STARZ Casino

• Representative

10 months ago

Hello,
We would like to clarify that this issue was resolved some time ago. The player has successfully completed the verification process, and the account is fully verified.
At this point, there are no outstanding verification-related issues.
If any additional assistance is needed, we remain available to help.
Best regards,
888Starz Team

AskGamblers

• Support Team

10 months ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 888STARZ Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

AskGamblers

• Support Team

3 years ago

Dear 888Starz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

888STARZ Casino Complaint Stats

Resolved 24 / 26

Avg. Amount $755

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

888STARZ Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 18 out of 20 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

888STARZ Casino Complaints

See all complaints for this casino

Withdrawal Blocked and Forced Restricted Payment Method

To AskGamblers Dispute Team and 888Starz Management,
I am filing this formal complaint against 888Starz regarding my account (Account ID: [ 1416950275 ]). I am a fully verified user, and I have successfully deposited and wagered using USDT on the platform.
Currently, 888Starz is deliberately blocking my withdrawals and refusing to pay out my funds through dishonest tactics:
1 - Forced Restricted Payment Method & False Claims: They force me to withdraw via Skrill based on a past one-time deposit, claiming that my Skrill account rejects the transactions with the error "Declined by operator". However, I have checked my Skrill account thoroughly, and it is fully verified with NO limits applied (Unlimited status). My account can receive funds without any restrictions. This proves 888Starz is falsely blaming Skrill as an excuse to hold my money.
2 - Blocking USDT Withdrawals: Since I actively deposited and played using USDT, I am legally entitled to withdraw via USDT. Yet, they deliberately reject and block my USDT withdrawal requests.
3 - Ignored Support: Whenever I reach out, live chat agents redirect me to [email protected], but my emails have been completely ignored for days, leaving me trapped in automated loops.
I have attached proof (Skrill verification and unlimited status screenshots) showing that my Skrill account is 100% operational. I demand an immediate manual intervention from 888Starz management to lift these unfair restrictions and permanently authorize my withdrawals via USDT.
Thank you.

77h left

$500

Money withheld shocking lack of solution

Dear gambling community,

888STARZ casino has been withholding my money with no further explanation since 10.10.2026.

I am attaching screenshots of the withdrawal.

The most shocking part is that you cannot contact their financial department (which they claim is investigating this issue).

For 9 days now i didnt receive single information, explanation, nothing. Support rudely keeps rejecting my calls about the money I deposited. Is this really how this business should work?

Please kindly help me with recovering my money

Resolved

zł2,750

Withdrawal delay over a month

It's been a month since initiating my withdrawal.

Customer care only telling me to wait and not giving me a way forward or what is really happening through their finance team.

Ss seen on the screenshot I had initiated my account for a withdrawal, its written approved but no money in my mobile account.

I just need my approved winnings which is ksh 4750 and ksh 663

Unresolved

Ksh5,413

Delayed withdrawal 100000 TZS

Hello AskGamblers Team,

I am filing a complaint against 888STARZ Casino.

Gaming ID: 730972323
Withdrawal Request ID: 5335269783
Amount: 100,000 TZS
Method: Airtel Tanzania - +255687171206
Date: 26.09.2025
Status: "Awaiting confirmation from payment system" for 6 days.

I contacted their payment support at processing888.bet. I only receive automated bot replies from operator "Emma" repeating the same message: "waiting for response from payment system, high volume of requests". She closed the chat without providing any UTR, transaction hash, or proof of transfer.

I contacted Airtel Tanzania and they confirmed no funds have been received and no pending transaction exists.

I have screenshots of the bot loop and the withdrawal request.

I request either:

1. Provide a valid UTR / proof that funds were sent, OR

2. Cancel the withdrawal and refund 100,000 TZS back to my gaming balance so I can try another method.

Thank you for your help.

Resolved

TSh100,000

Delayed withdrawal of 20000 EGP for over 15 days

> My Player Account ID is: 1553172829.

‏> The casino support asked for proof of non-receipt, and I provided a full screen-recorded video of my wallet showing the transaction history,

‏> Despite providing this proof, their support team (Tickets: #XXTRX9 and #KLYJUQ) keeps sending automated copy-paste replies stating "it is in progress" and refuses to manually investigate the payment gateway issue or process the payment.

‏> They are intentionally stalling my withdrawal. Please help me intervene and force 888STARZ to release my delayed funds.

Resolved

ج.م.‏20,000

Withdrawal Denied After completing Wagering Requirement

User Id:1203102147
Support Ticket: # 8637943
Amount : 3981$

hi Dear askgamblers team,
I made deposit on
5/8/2025 999USDT
3/8/2025 999USDT
2/8/2025 1999 USDT

total 3997 usd. i wagered the whole amount and lost some.
then i made a withdrawal it was rejected. my withdrawals keep getting rejected.
i contact their support but no human agent was there only automated response comes.
i sent email to their security department and submitted my kyc documents.
but my withdrawal is still getting rejected . please mediate this matter dear agccs team.
i want clarification from the casino why my withdrawal is rejected.
they dont respond to my emails.

Resolved

Withdrawal is marked completed but not credited

USER ID: 1669293569

Withdrawal Date: 25/5/26

Withdrawal Amount: 17000

E- Transfer no: 4874953923

It's now 16 days completed. I haven't received a withdrawal in my account. Withdrawal is successfully completed on the app, but I haven't received it.

This delay is unacceptable and raises serious concerns about the reliability of your platform. I request an immediate investigation into this issue and a clear timeline for when the funds will be released.

Please treat this matter with urgency. If I do not receive a response or resolution within 24 hours, I will be forced to escalate the issue by filing complaints on public review sites, forums, and, if necessary, seek legal action through the appropriate financial regulatory bodies.

Resolved

₨17,000

Cassino 888starz withdrawal issue

I would like to file a complaint against 888Starz regarding my withdrawal issue.

I have been trying to withdraw my money to my Skrill account, but every withdrawal request gets approved at first and then later cancelled without a clear explanation. I have used this withdrawal method before and never had this problem until now.

I already contacted customer support multiple times, but unfortunately I am either being ignored or receiving generic responses without any real help. I also submitted all requested verification documents, including my ID/passport, proof of payment, and card verification.

At this point, I am very concerned because my funds are still stuck on the casino account and I cannot access them.

I kindly ask AskGamblers to help me resolve this issue and assist in communication with the casino.

Casino: 888Starz
Withdrawal method: Skrill
Problem: Withdrawal approved and then cancelled repeatedly
Support response: Very slow or no response

Thank you in advance for your assistance.

Resolved

дин.120,000

Rs 5000 deposit amount not added

My account id - < sent to the casino >

Name - < removed >

Deposit Date - 11/02/2026

Deposit time - 09.12PM ( indian time )

11/02/2026 onwards and till now I'm following the "payment processing customer support" for my DEPOSIT ISSUE.

But in last 4days customer support is not solving my deposit issue. All executive only saying different different ( COPY PASTE replys only ) " PAYMENT SYSTEM NOT RESPONDING "

Im lost my hope and trust in 888starz

Im kindly request to AskGamblers , please solve my deposit issue.

Below deposit screenshot is attached for your reference.

Resolved

₹5,000

Withdrawal problems and Missing funds

I am submitting this complaint due to serious issues with withdrawals and missing funds on my 888Starz account.
As soon as I requested a withdrawal, my account was placed under repeated and prolonged “security checks”. I was asked multiple times to provide identity documents, selfies with dates, and written explanations. I complied with all requests fully and promptly.
Despite this, the verification process keeps being extended without clear reasons, deadlines, or transparent communication. Support responses are generic, delayed, and constantly redirect me between departments, restarting the process instead of resolving it.
In addition to the withdrawal issue, part of my balance disappeared from my account without any valid explanation. The account balance was reduced even though I did not place any bets, bonuses, or withdrawals that would justify the missing funds. I repeatedly asked for a clear transaction history or explanation, but none was provided.
Furthermore, withdrawal confirmation via SMS is unreliable, which makes completing withdrawals even more difficult.
Deposits were accepted instantly, but once I requested to withdraw my money, multiple obstacles appeared. This behavior strongly suggests unjustified withdrawal delays and lack of transparency.
I am requesting:
A full and transparent explanation of the missing funds
Immediate completion of account verification
Processing of my pending withdrawal without further delays
I believe my rights as a player have been violated, and I am asking AskGamblers to assist in resolving this matter fairly.

Resolved

€268