Complaint #45 888STARZ Casino

888starz Casino - Delaying the verification process

By grey13

2 years ago

Message on forum

I registered at this casino on 10/4/2023.

From 10/11/2023 I started checking the client’s identity!

The casino first required me to provide a copy of my internal national passport - I provided it!

Then they asked for an extract from the Skrill payment system - I provided it.

Next, the casino demanded to provide a photograph in which I was holding my passport in my hands next to my face against the backdrop of correspondence with the Security Service - I provided it.

Then the verification began to drag out - the support service began checking each document I sent for 2-3 days, and after that, they again began to demand new documents from me - photographs of paid receipts for utility services for one of the last 3 months at the place of registration - I provided,

I also provided a copy of my bank statement with my details!

After another 3 days, they asked me for a copy of my driver’s license - I provided it!

And after all this - they are silent again, obviously waiting for 3 days - since according to their rules, the process of checking documents takes up to three days!

I am attaching the entire copy of the email correspondence!

Disputed Casino 888STARZ Casino

Reason Verification issues

Amount €372.82

Discussion

AskGamblers

• Support Team

5 months ago

Dear @grey13,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

888STARZ Casino

• Representative

5 months ago

Hello,
We would like to clarify that this issue was resolved some time ago. The player has successfully completed the verification process, and the account is fully verified.
At this point, there are no outstanding verification-related issues.
If any additional assistance is needed, we remain available to help.
Best regards,
888Starz Team

AskGamblers

• Support Team

5 months ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 888STARZ Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

AskGamblers

• Support Team

2 years ago

Dear 888Starz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

888STARZ Casino Complaint Stats

Resolved 19 / 20

Avg. Amount $919

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

888STARZ Casino Complaints

See all complaints for this casino

Withdrawal is marked completed but not credited

USER ID: 1669293569

Withdrawal Date: 25/5/26

Withdrawal Amount: 17000

E- Transfer no: 4874953923

It's now 16 days completed. I haven't received a withdrawal in my account. Withdrawal is successfully completed on the app, but I haven't received it.

This delay is unacceptable and raises serious concerns about the reliability of your platform. I request an immediate investigation into this issue and a clear timeline for when the funds will be released.

Please treat this matter with urgency. If I do not receive a response or resolution within 24 hours, I will be forced to escalate the issue by filing complaints on public review sites, forums, and, if necessary, seek legal action through the appropriate financial regulatory bodies.

74h left

₨17,000

Cassino 888starz withdrawal issue

I would like to file a complaint against 888Starz regarding my withdrawal issue.

I have been trying to withdraw my money to my Skrill account, but every withdrawal request gets approved at first and then later cancelled without a clear explanation. I have used this withdrawal method before and never had this problem until now.

I already contacted customer support multiple times, but unfortunately I am either being ignored or receiving generic responses without any real help. I also submitted all requested verification documents, including my ID/passport, proof of payment, and card verification.

At this point, I am very concerned because my funds are still stuck on the casino account and I cannot access them.

I kindly ask AskGamblers to help me resolve this issue and assist in communication with the casino.

Casino: 888Starz
Withdrawal method: Skrill
Problem: Withdrawal approved and then cancelled repeatedly
Support response: Very slow or no response

Thank you in advance for your assistance.

Resolved

дин.120,000

Rs 5000 deposit amount not added

My account id - < sent to the casino >

Name - < removed >

Deposit Date - 11/02/2026

Deposit time - 09.12PM ( indian time )

11/02/2026 onwards and till now I'm following the "payment processing customer support" for my DEPOSIT ISSUE.

But in last 4days customer support is not solving my deposit issue. All executive only saying different different ( COPY PASTE replys only ) " PAYMENT SYSTEM NOT RESPONDING "

Im lost my hope and trust in 888starz

Im kindly request to AskGamblers , please solve my deposit issue.

Below deposit screenshot is attached for your reference.

Resolved

₹5,000

Withdrawal problems and Missing funds

I am submitting this complaint due to serious issues with withdrawals and missing funds on my 888Starz account.
As soon as I requested a withdrawal, my account was placed under repeated and prolonged “security checks”. I was asked multiple times to provide identity documents, selfies with dates, and written explanations. I complied with all requests fully and promptly.
Despite this, the verification process keeps being extended without clear reasons, deadlines, or transparent communication. Support responses are generic, delayed, and constantly redirect me between departments, restarting the process instead of resolving it.
In addition to the withdrawal issue, part of my balance disappeared from my account without any valid explanation. The account balance was reduced even though I did not place any bets, bonuses, or withdrawals that would justify the missing funds. I repeatedly asked for a clear transaction history or explanation, but none was provided.
Furthermore, withdrawal confirmation via SMS is unreliable, which makes completing withdrawals even more difficult.
Deposits were accepted instantly, but once I requested to withdraw my money, multiple obstacles appeared. This behavior strongly suggests unjustified withdrawal delays and lack of transparency.
I am requesting:
A full and transparent explanation of the missing funds
Immediate completion of account verification
Processing of my pending withdrawal without further delays
I believe my rights as a player have been violated, and I am asking AskGamblers to assist in resolving this matter fairly.

Resolved

€268

Account access blocked after big win

I created an account on 888STARZ on January 27, 2026, successfully validated my email, deposited 30 CAD via Interac/Gigadat, played legitimately and won 13,000 CAD.

Issue: I am unable to log in (error message "email or password incorrect" even after multiple successful password resets with codes received by email and confirmation on the site). Live chat support agent Zélie stated that the site is not available in Canada. However, Canada is NOT listed among the restricted countries in the Terms & Conditions (section 2: only UK, USA, Cyprus, Netherlands, etc., followed by a vague "etc.").

I have fully cooperated: on January 28, 2026, I sent a complete KYC request to disable the "Email authorization forbidden" setting to [email protected], including:

- Selfie holding my ID (recto-verso driver's license)

- Bank screenshot proving the 30 CAD deposit via Gigadat/Interac (confirmation number 0271190243, dated January 27, 2026)

- Full screenshots of the live chat conversation with Zélie

- Screenshot of the T&C showing Canada is not restricted

No response from support after 3+ days. I need:

- Account access restored

- Phone number validation if required

- Full withdrawal of my 13,000 CAD winnings (preferred methods: crypto or Interac)

This blockage appears unfair because I was allowed to register, deposit, play, and win without any prior warning or restriction notice. Please assist in resolving this matter and processing my withdrawal.

All mentioned proofs are attached (live chat screenshots, sent KYC email proof, deposit proof, T&C screenshot, registration confirmation email).

Resolved

$13,000

Deposit problem with 20000 BDT

I deposited funds to my 888Starz account using bKash, but the amount has not been credited to my account even after more than 2 days.

Here are the transaction details:
- Deposit Method: bKash
- Transaction ID: CI97924BTR
- Sent From: 01304391953
- Sent To (Agent Number): 01966359808
- Date & Time: [09/09/2025at 6:23am]
- Amount: [20000 BDT]
- My 888Starz User ID / Gaming ID: 1340125251

I have emailed the support team several times and even messaged the agent number, but I have only received "please wait" as a reply. There has been no update or resolution.

This delay is unacceptable and has caused a lot of stress. I kindly request AskGamblers to help me resolve this matter.

I have attached the transaction receipt and communication proof below.

Thank you.

Resolved

৳20,000

Fraud from 888starz company

Deposit not arrived

Method: AsixPay

Account Number 762034843

1- Date of the operation (19/8/2025)