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7Reels Casino - Locked out of my account then permanently removed

REJECTED
Inactive user
posted on September 17, 2018.

I registered to 7reels casino and not long afterwards I won and requested to withdraw $400 and verified my identity. I then tried to deposit as it said I needed to make a deposit in order to make my first withdrawal. I logged out and went to deposit money into my bank account so I could make a deposit via visa debit card. Upon logging in it said My account had been disabled please contact support. I emailed them and this was their response.

Hello,

Thank you for contacting us.

We have reviewed your account and wish to inform you it was closed due several inconsistencies found on it. Kindly note this decision is irrevocable.

We wish you the best of luck in the future.

Not satisfied and fully bewildered I emailed again enquiringly as to why exactly had I been locked out of my account. This is what they replied and I have had no contact with them since

Hello,

We would like to inform you that after reviewing your account and based upon findings along with the violation of our house rules, we had no choice but to disable your profile.

Furthermore, we would like to point out that this event has no connection with your gaming activity, logins or your winnings but rather due to the conflict between your account and our house-rules.

We hope you will come to understand our decision in this matter and we wish you best of luck in your future endeavors.

Have a great day!
Luke


Exactly what they had written to another member that had a similar experience with this casino. Not good enough.

Willy Dee

posted on September 19, 2018.

Hello,

Thank you for getting in touch with us.

Please note that we looked into it and found that the inconsistencies found by our Security Department refer to the following rule in our Terms and Conditions:

2.1.12. Each User is allowed to open only one account. Use of more than one account per physical User is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a User with multiple account, all affiliated accounts of the User will be immediately cancelled including the cancellation of any transactions of the multiple accounts.

Due to the fact that you had more than one account open on 7reels.com, our Security team had to close the accounts in question.

In regards to the amount that you intended to cash out, please note that due to the fact that the winnings were issued from the 2nd free chip played before making a first deposit on the account, the said winnings are not cashable according to the following rule that can be reviewed on the Bonus Rules page:

᛫ Only the first free spins applied on the player's account are part of the Sign-up offer. Any subsequent free spins or free bonuses received before making the first deposit are not considered withdrawable and winnings will be voided.

Thank you for your understanding in this matter.

Kind regards,
The 7 Reels Casino Team

AskGamblers
posted on September 19, 2018.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf 7Reels Casino management in regards of this complaint to confirm and justify the casino actions. Moreover, the player violated their Terms&Conditions and more specifically committed potential fraudulent activity.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and to ban the player from using our services in the future.

7Reels Casino complaints

  • 12 of 12 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,469 USD avg amount

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