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7Reels Casino - A month still haven't been paid my $4,000

RESOLVED
Complaint Info
Disputed casino 7Reels Casino
Reason Delayed payment
Amount $ 4000
Posted on April 22, 2019

After completing my wagering requirements and sending endless documents I have been continually delayed in my pending $4,000 CAD withdrawal request for over a month now. Document after document, everything they have asked for I have sent in a very timely manner (like right away), however it's never enough. Added they don't ask you for every document from the start, they instead will ask you after weekly delays and you complain only to find your money put back in it's account every time. I have sent multiple casino's MUCH LESS of the same information this casino has asked for and received funds without a hitch but here it's never enough and only excuses to not pay you. On top what was initially more than friendly chats there seem to be none existent now, no replies to emails or live chat, coincidence? I think it's fair to say they are doing everything in their power not too pay me. If I am one who is having this problem than I'm sure there are plenty of others! I now have no choice but to ask you for help. Thanking you in advance.

Posted on April 23, 2019

Hello,

Thank you for getting in touch with us in regards to this matter.

We have checked your account and found that unfortunately your latest withdrawal request has been indeed declined due to the Verification Process. The Verification Process falls into place for accounts with pending payouts and is a standard procedure that can be performed up to twice per year.

During this process, Security and Management will thoroughly review the account and all account activity during this additional verification, as well as the documents that you have previously sent. Please note that the Verification Process takes place in order to ensure that the withdrawal process is smooth and safe for all our customers.

We noticed that you managed to make a new payout request. Please leave it pending, so that it can be reviewed as soon as soon as the Verification Process ends.

Should you need additional information or have any questions, please do not hesitate to let us know.

Kind regards,
The 7 Reels Casino team

Posted on April 26, 2019

Hello,

We hope this message finds you well.

Please note that the withdrawal request has been approved on the 23rd of April, so the funds should reach your account in up to maximum 7 business days from the approval date.

Should you have any further questions regarding your account or the withdrawal process, please let us know.

Kind regards,
The 7 Reels Casino team

AskGamblers
Posted on April 29, 2019

Dear @TheAce,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on April 30, 2019

Money received but this should never take over a month like it did!

AskGamblers
Posted on April 30, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

7Reels Casino Complaints

  • 17 of 17 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,318 USD avg amount

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