Complaint #18 666 Casino

Delayed withdrawal since early May, waiting has become endless

By berntis43

5 years ago

Hello!

I am trying to send a new complain. Have to withdravals from this casino, 7 and 11 of may. 16000 NOK they owe me.
They says they have problems and everything. I am so tried of this. Have revolt app so they can withdraw back to my card there but they are refusing. I want my money and hope u can help me. Sending you proof of withdraval, print from bank that shows no money and support at 666 casino.

Steinar

Disputed Casino 666 Casino

Reason Delayed payment

Amount kr16000

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

4 years ago

Dear @berntis43,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

666 Casino

• Representative

5 years ago

Hello BERNTIS43,

Your frustration is duly noted and we are sorry about your experience. We would however again confirm that this issue fell outside of our control.

As advised in our previous response, we can confirm that your withdrawal was successfully processed on 1st June 2021 and should clear within 10 business days thereafter.

We again strongly encourage you to reach out to our Accounts Team directly on accounts@666casino.com, as they would be able to best assist you with any further queries you have in this respect.

Kind Regards
The 666 Casino Team

Inactive user

5 years ago

Allow time? You are saying the same over and over again. I was told today was the last day the fund should arrive. And now its new 5 exstra days? This is horrible! I dont belive anything this support is saying. I am receiving the same mails over and over again. 1 month since i did withdraval and still no money.

666 Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,123

Avg. Complaint Duration 12 days

Avg. Response Time 2 days

666 Casino Complaints

See all complaints for this casino

Excluded me for no reason

hi there my name is sara and on the 9/06/20 i joined 666 casino and played there all day and managed to win £600
this morning on the 10/06/20 i got an error code UNDEFINED_LANGUAGE_KEY[en][ERROR_233]
i then proceeded to live chat where they told me i was excluded accross there entire network for no reason and this is what they said

(You have been excluded within our casino network as per the decision of our Accounts team. This has been done with your well being in mind.

now my personal life and well being is absolutely fine im in control of my gambling so what right do they have to just exclude me for this reason.

i also have funds in my account which they are being withheld and they are not telling me weather im going to get my funds.

the funds that are owed to me is £600 and i ask for you help @ask gamblers to resolve this isshue as they wont give me any information on the closure or returning my funds.

Resolved

£600

Locked account after withdraw request and getting verified

Hello,

I recently started to play at 666 casino due to their welcome bonus. After i was done wagering i requested a withdraw of 10k sek and lost the rest of the balance. Shortly after i was sent a mail that they wanted documents for verification. So due to them not having bank-ID verification i sent everything to them.

Today (2 days after this..) i get a mail which said " Vi kan bekräfta att vi har mottagit dina dokument och din registreringsinformation har nu verifierats.

Ditt konto har nu uppdaterats. "

Translated to " We can now confirm that we recieved your documents and that your registration information has been verified. Your account has now been updated"

I will also attach a screenshot of this mail.

After this mail i tried to log in on the site to see if the withdraw was confirmed but it said my account was locked?

How can anyone verify an account and then lock it? Something seems fishy.

Resolved

kr10,000