What's new
What's new

4Kasino Casino - I have been waiting 13 days for a withdrawal

UNRESOLVED

Complaint Info

Disputed casino

4Kasino Casino

Amount

€ 409

Posted on July 13, 2023

Hello,

This website (4kasino.com) states they have your seal of approval. I've been waiting for a pay out for 2 weeks. They state in their Terms & Conditions that the limit is 72 hours.

All I get when I ask them about the process is a standard message saying they are reviewing it and I will be contacted by email. They do this every single time and give no more information at all.

I'm not new to this world and feel like I'm being scammed. How can I solve this situation?

AskGamblers
Posted on July 13, 2023

Dear @Fashfunk,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on July 13, 2023

The total amount is 409€. I requested a withdrawal 13 days ago for 300€. This request is still pending and the casino is not interested in solving the issue. The remaining 109€ are in my balance. I’m sending you 2 screenshots in attachment.

AskGamblers
Posted on July 15, 2023

Dear 4Kasino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.