Complaint #19 4Kasino Casino

Account closed without explanation

By Gerald H.

2 days ago

I would like to file a formal complaint against this casino for closing my account and withholding my funds amounting to €493.32.

I had requested a withdrawal of €493.32. However, the casino cancelled my withdrawal and removed the entire amount from my account balance.

Following this incident, the casino proceeded to close my account while retaining my money.

I have contacted customer support several times in an attempt to resolve this situation. Unfortunately, I have only received repetitive responses informing me that the decision is final, without any satisfactory explanation or proposed solution.

I find this situation completely unacceptable. The casino has effectively taken possession of my €493.32 and prevented me from accessing my account and my funds.

I have made several attempts to resolve this matter amicably, but the casino refuses to provide a satisfactory resolution.

I am therefore asking AskGamblers to investigate this situation and assist me in recovering my €493.32.

My request is straightforward:

Explain why my account was closed.

Explain why my €493.32 withdrawal was cancelled.

Return the full amount of €493.32 that was withheld from my account.

I believe every player should have the right to access their legitimate funds and receive a transparent explanation when their account is closed.

I am not asking for anything more than what belongs to me. I simply want my €493.32 returned.

Disputed Casino 4Kasino Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

1 hour ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 4Kasino Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

4Kasino Casino

• Representative

8 hours ago

Dear AskGamblers Team,

Thank you for your message.

We would like to confirm that we have provided our detailed response, along with the relevant information and evidence, via email to support@askgamblers.com.

Please let us know if any further information or clarification is required.

Best regards,
The 4Kasino Casino Team

AskGamblers

• Support Team

1 day ago

Dear 4Kasino Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dinho13500

1 day ago

I strongly dispute 4Kasino's allegations and the confiscation of my €493.32 balance.

I want to make one point absolutely clear: **I have NEVER used a VPN to access 4Kasino.**

I have always accessed and played on the casino directly from my personal iPhone using the Safari browser. I have never used a VPN, proxy, or any other method to hide or modify my IP address or location.

Therefore, I completely reject the casino's allegation that I violated Article 12.10 of its Terms and Conditions.

If 4Kasino genuinely believes that I used a VPN, I request concrete technical evidence to support this serious accusation, including:

1. The exact dates and times of the allegedly suspicious connections.
2. The IP addresses concerned.
3. The technical evidence showing that these IP addresses were associated with VPN usage.
4. An explanation of how the casino determined that I personally used a VPN.

Simply quoting Article 12.10 is not sufficient evidence that I breached your Terms and Conditions.

Furthermore, 4Kasino now claims that my account is still active, whereas my initial complaint concerned the closure of my account and the confiscation of my funds. I would also appreciate clarification regarding this contradiction.

I remind you that €493.32 was removed from my balance, and the casino has still failed to provide any verifiable evidence justifying this action.

I therefore ask AskGamblers to keep this complaint open until 4Kasino provides concrete evidence supporting its allegations or refunds my confiscated balance in full.

I have nothing to hide and am fully prepared to cooperate with any reasonable technical verification.

I categorically deny ever having used a VPN to access this casino.

4Kasino Casino Complaint Stats

Resolved 1 / 7

Avg. Amount $2,580

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

4Kasino Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 0 out of 6 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

4Kasino Casino Complaints

See all complaints for this casino

Payment canceled after waiting for 30 days

I requested a withdrawal of €500 more than 45 days ago, even though my account is validated. On April 4, it was canceled.

Here is "the reason" :

"We would like to inform you that your withdrawal has been cancelled by the payments department and the amount is available in your account.

Furthermore, the withdrawal option on your account has been temporarily suspended and your account shall be reviewed by the relevant department for security reasons.

We kindly request your patience as we are not able to provide you with an exact time-frame."

On April 10, I reasked the bookmaker but still no concrete answer:

"As the review of your account by the responsible department is still in progress we do not have any further information to share at the moment."

Help me, please !!

Unresolved

€500

Disabled withdrawals without a reason

I played for 4kasino for some time months ago. I won so my balance was 500 euro, verified my site and decided to make a withdrawal.

To my amazement, the withdrawal was listed as "disabled". I asked why but they won't tell me, asks me to wait, and now I have not heard from them since 3rd of january.

I have not played on the site for two months and just want my funds to move on from this strange site that treats me very poorly.

Unresolved

€500

Delayed withdrawal of 21000 CAD

I have $21,000cad in winnings in my account with 4kasino.com, despite providing them with all the proper documents and claiming I’ve been full verified I have been paid a cent yet. It’s been over a month now as they said I have a $500 limit per withdrawl they would cancel my withdrawl and have some excuse saying that payment method can’t be used even tho it’s what I used to deposit. I have been communcatin back and fourth with provider and all the send me is automated messages saying relavent department is in processing.

Unresolved

$21,000

I have been waiting 13 days for a withdrawal

Hello,

This website (4kasino.com) states they have your seal of approval. I've been waiting for a pay out for 2 weeks. They state in their Terms & Conditions that the limit is 72 hours.

All I get when I ask them about the process is a standard message saying they are reviewing it and I will be contacted by email. They do this every single time and give no more information at all.

I'm not new to this world and feel like I'm being scammed. How can I solve this situation?

Unresolved

€409

Withdrawal option disabled more than 100 days

Hello! I have 451 eur balance and they disabled withdrawal option. My account is verified, I've provided all requested documents to them and they accepted it.But when I request withdrawal, 25 may, they canceled it, and told me, that my account shall be reviewed by the relevant department for security reasons, and they can't provide time-frame of checking. They tell me, that my account still checking, but it has already gone more than 100 days since "checking " starts. Please help me to solve this situation. Thanks.

Unresolved

€451

Withdrawals disabled

Hello Askgamblers.

I am having issues with 4kasino regarding my withdrawal. I opened an account with them on March 28th, made a couple of deposits, and decided to make a withdrawal. The max allowed amount was 500eur, so that is how much I requested. They canceled my withdrawal several times each time asking for some verification documents. The funny thing was they send an email that the account has been verified and after requesting a withdrawal they cancel it and ask for more documents. But finally after sending all the usual documents + face verification + finally mobile phone bill they paid me out. After this, I requested the remaining 300eur withdrawal which they paid as well. Even though the casino looked weird where live chat is not working but still they paid out after 2weeks. So I made a couple of more deposits. And on the 19th of April I requested a withdrawal of 400eur, but the next day it was returned back (same thing as before), however, this time they did not ask for any documents and did not contact me at all. I tried to make the withdrawal again but after clicking "withdraw" I get a message saying "withdrawals disabled". I contacted them (via email as live chat is not working) but they do not reply. The account is active and I can play the games but cannot make a withdrawal. Attaching screenshots where you can see the withdrawals have been disabled, the email that I wrote them, and that the withdrawal was returned back to the account.

Hopefully, you can help me for them to reply so that I know what is going on.

Unresolved

€400