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300% bonus not given


On the 23/09/2015 i received and email saying i get Bi-Weekly VIP bonus 300% bonus. So i deposited $20 i didnt get any bonus once deposit was done.
I waited till that evening to speak to support i was told " Due to Netent Games being updated i didnt get the bonus" I asked if i will get it i was told " Unfortunately i will not be getting the bonus"
Disputed Casino VIP Stakes Casino
Amount $60

Discussion

User name
Dear Askgamblers,

Bonus has been credited to player's account as well as 50 Free Spins on NetEnt Slots for the inconvenience caused.

Once again in behalf of VIP Stakes Casino I would like to apologize for any inconvenience caused.

Best Regards

Mark - VIP Stakes Affiliate Manager
User name
This complaint has been reopened upon casino's request and we would really like to give it one more chance and help both parties involved to reach to a satisfactory resolution.

Dear @fb_10­205­418­750­845843,
Can you please confirm that casino credit a bonus and also some free spins as a compensation for any inconvenience. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.
User name
Dear @fb_10­205­418­750­845843,

Any updates regarding your complaint? Thank you.

VIP Stakes Casino Complaint Stats

Resolved 3 / 3
Avg. Amount $830
Avg. Complaint Duration 5 days
Avg. Response Time 3 days

VIP Stakes Casino Complaints

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Welcome Bonus Not Credited & Support Ignore My Messages!
I found VIP Stakes Casino through this affiliate page http://www.netentcasino.com/netent-casinos/vip-stakes/ & went ahead with the exclusive offer. After signing up, I was prompted with a pop up that said "Get 50% extra on top of your 150% if your deposit today". So I clicked Yes and went ahead and deposited $50. After depositing the $50 I realized that no bonus money had been credited. So I contacted support and waited for them to reply. To which they replied "lex Carlov - Dear Lisa, unfortunately, deposited amount does not makes you eligible for this bonus, you had to choose 150% bonus to get it, as minimum deposit amount for 200% bonus is $101". I then went on to say the following ---- I did select the 150% bonus, then I was told if I deposited today I could have an extra 50% and get 200% but must deposit today only. Also if you view the promotion page https://vipstakes.com/en/promotions/1non02vs it does not say that to receive the 200% bonus you must deposit $101+. If you read the terms and conditions it says * The promotion page offering the 200% bonus. https://vipstakes.com/en/promotions/1non02vs Individual Terms & Conditions - This offer is valid for seven days after you get an email invitation; General Terms & Conditions - https://vipstakes.com/en/promotions/general_terms/ DEPOSIT BONUS Unless stated otherwise all bonuses, triggered by deposit, require a minimum deposit of 10 EUR or currency equivalent; Wagering requirement for bonus money, triggered by deposit, is being calculated from bonus+deposit multiplied by rollover count; Unless stated otherwise all bonus money awarded will have a 45x wagering requirement; While wagering the bonus the maximum bet per round is 5 euro or currency equivalent, and if player exceeds this amount VIP Stakes reserves the right to cancel the bonus and any winnings attached; Unless stated otherwise, the maximum bonus amount, triggered by deposit, is limited to 100 EUR or currency equivalent; Bonus is valid for a period of 7 days from the date of issue. VIP Stakes reserves the right to remove any remaining/unused bonus from the player's account at the end of the stated period. VIP SPINS TRIGGERED BY DEPOSIT Unless stated otherwise all VIP spins, triggered by deposit, require a minimum deposit of 10 EUR or currency equivalent; Wagering requirement for bonus money won from VIP Spins, triggered by deposit, is being calculated from bonus multiplied by rollover count; ------------------------------ After this the Support staff ignored my messages, refused to credit me any bonus for my $50 deposit & they also don't have the Net Entertainment slots as they claim they do. This casino is a joke. I have also attached screen shots of all the messages so you can see for yourself that this casino is nothing but a scam.
Status solved Resolved
$150