What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

24kCasino - Unfair and unjustified confiscation of €9,823 winnings

RESOLVED
Complaint Info
Disputed casino 24kCasino
Reason Declined payment
VinGzil Russia
Posted on September 21, 2019

On 16th of september I made a deposit of 25 euros and received 200% bonus in 24k casino and lost it. After that I made second deposit of 100 euros and received 50%. I won 10000 euros playing slot "vampires and wolfs" provided by pragmatic play. After that, I played a lot of other interesting slots. I'd like to point out that the maximum bet which I made was no more than 3 euros. I was required to submit documents to verify my identity. I submitted them. After that my winnings were confiscated, leaving only my deposit of 125 euros. Account wasn`t blocked. The reason for the block was stated as following: "Winning classed void due to abuse of terms". I carefully re-read all of the terms, and I am sure, that I didn`t break or abuse a single term. I sincerely ask Ask Gambler`s team to assist me in solving of this issue.

VinGzil Russia
Posted on September 24, 2019

I am sincerly ask keep the topic open, I send email to casino hope they answer soon.

Posted on September 25, 2019

Hey Vingzil.

Winnings made through fraudulent use of accounts and bonuses are null and void. terms 4.5

4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:

4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;

We have returned your original deposit so you can make a withdrawal in which after your account will be closed.

Best regards,

24KCasino Team

AskGamblers
Posted on September 26, 2019

AskGamblers Complaints Team has been provided with enough information and evidence on behalf 24kCasino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy