Complaint #2 24kCasino

Unfair and unjustified confiscation of €9,823 winnings

By Aleksej N.

7 years ago

On 16th of september I made a deposit of 25 euros and received 200% bonus in 24k casino and lost it. After that I made second deposit of 100 euros and received 50%. I won 10000 euros playing slot "vampires and wolfs" provided by pragmatic play. After that, I played a lot of other interesting slots. I'd like to point out that the maximum bet which I made was no more than 3 euros. I was required to submit documents to verify my identity. I submitted them. After that my winnings were confiscated, leaving only my deposit of 125 euros. Account wasn`t blocked. The reason for the block was stated as following: "Winning classed void due to abuse of terms". I carefully re-read all of the terms, and I am sure, that I didn`t break or abuse a single term. I sincerely ask Ask Gambler`s team to assist me in solving of this issue.

Disputed Casino 24kCasino

Reason Declined payment

Discussion

AskGamblers

• Support Team

7 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf 24kCasino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

24kCasino

• Representative

7 years ago

Hey Vingzil.

Winnings made through fraudulent use of accounts and bonuses are null and void. terms 4.5

4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:

4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;

We have returned your original deposit so you can make a withdrawal in which after your account will be closed.

Best regards,

24KCasino Team

VinGzil

• Russia

7 years ago

I am sincerly ask keep the topic open, I send email to casino hope they answer soon.

24kCasino Complaint Stats

Resolved 4 / 7

Avg. Amount $679

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

24kCasino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 3 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

24kCasino Complaints

See all complaints for this casino

Staling crypto payment of 1000 euro

Hi

I have now tried to get my money from this casino for a week and they are almost impossible to get in touch with since they dont have any livechat and dont anserv my mails.

On 08.08 (Screenshot 1, line 18) i depositet 189 euro using Litecoin without any bonus, i played around for a while and made a whitdrawel with Litecoin to the same wallet... they rejeckted this (screenshot 1, line 17) whitout any mail or explanation, i then made a new smal whitdrawel (screenshot 1, line 14) whitch they also rejeckted whitout a mail but atleast this time they wrote clerly wath they wanted in the rejeckton

I sendt them my dockuments and i actualy gat a feedback wednesday on mail saying.. ty for your dockunts, we hawe trouble with whitdrawel with Litecoin so if you want to do it with BTC that will be much faster.

I then made a small deposit with BTC (screenshot 1, line 12) and wagered it a couple of times and then made a new whitdrawel, this time with BTC whitch the first (screenshot 2, line 5) was rejected and 2 second (screenshot 2, line 4) was done but as you seen on screenshot 2, line 3 they acktualy just sendt the money to my casino account..

I have sendt them several mails asking whats happening but i dont get any feedback or any effort trying to do this whitdrawel.. as you see in screenshot 2, line 1 i did a new whitdrawel attempt on 12.08 wjitch they havent even tried to do yet or given me any feedback for when they want to pay

Since nothing was happening with this transfer i was about to give up and play it away but after playing a while i thought that was stupid to let them get away with it and gave now made a whitdrawel request for 1000 euro to my BTC wallet but since they dont seems to want to pay me or comunicate with me i dont see any other option but to ask Askgamblers for help again since al my other complaints on this site has been successfull

Regards

Resolved

€1,000

Skrill withdrawal processed on June 12th, but never received in my skrill account

24k approved my skrill withdrawal of 50 euro on the 12th of June. It has never been received into my skrill account.

I have emailed 24k numerous times through their site and on email and have not been responded to in over two weeks?

Skrill have said they have not received any payment and you can see this in my evidence supplied. Im verified also.

Please can AskGamblers help here.

Resolved

€50

Refused to help with bonus related glitch, then closed my account

I had 50 free spins from 24kcasino which I completed and than had to do the wagering of 35times. The terms say the max limit is 3eur however, I am not to make even less than 1 eur spin. Attaching screenshots. I tried talking to them but they were replying as they wouldn't understand what is going on, attaching screenshots. But at this point that is not so important, the most important thing is I had 22mbtc on my account and they disabled it. I cannot log in so that I would be able to present anymore evidence, attaching screenshot showing my account is disabled. I tried sending them emails asking why they closed my account but they do not reply anymore. Not sure how I can give you additional evidence because I did not make screenshots of my balance as I did not assume they would close my account because of the reason they would not be able to fix their bonus issue. It is ridiculous but that is how it was, we were communicating for more than a week, they were not professional at all when replying but still closing account because of getting bored or irritated with me is not normal at all.