24kCasino - Staling crypto payment of 1000 euro - Complaint Resolved

asop Norway Message

Hi

I have now tried to get my money from this casino for a week and they are almost impossible to get in touch with since they dont have any livechat and dont anserv my mails.

On 08.08 (Screenshot 1, line 18) i depositet 189 euro using Litecoin without any bonus, i played around for a while and made a whitdrawel with Litecoin to the same wallet... they rejeckted this (screenshot 1, line 17) whitout any mail or explanation, i then made a new smal whitdrawel (screenshot 1, line 14) whitch they also rejeckted whitout a mail but atleast this time they wrote clerly wath they wanted in the rejeckton

I sendt them my dockuments and i actualy gat a feedback wednesday on mail saying.. ty for your dockunts, we hawe trouble with whitdrawel with Litecoin so if you want to do it with BTC that will be much faster.

I then made a small deposit with BTC (screenshot 1, line 12) and wagered it a couple of times and then made a new whitdrawel, this time with BTC whitch the first (screenshot 2, line 5) was rejected and 2 second (screenshot 2, line 4) was done but as you seen on screenshot 2, line 3 they acktualy just sendt the money to my casino account..

I have sendt them several mails asking whats happening but i dont get any feedback or any effort trying to do this whitdrawel.. as you see in screenshot 2, line 1 i did a new whitdrawel attempt on 12.08 wjitch they havent even tried to do yet or given me any feedback for when they want to pay

Since nothing was happening with this transfer i was about to give up and play it away but after playing a while i thought that was stupid to let them get away with it and gave now made a whitdrawel request for 1000 euro to my BTC wallet but since they dont seems to want to pay me or comunicate with me i dont see any other option but to ask Askgamblers for help again since al my other complaints on this site has been successfull

Regards

24kCasino

Hi Jan,

I would like to apologise on behalf of 24k casino, We have just seen your complaint on Ask gamblers.

An error was made when sending your btc with the agent using your deposit address instead of the withdraw address (taken from your account profile) it doesnt make sense to send payment to the deposit address as its already there so was a genuine mistake on our part, we have sent payment for processing and have also credit your account with €25 as a gesture of good will, please accept our sincerest apologies.

24K

asop Norway Message

Hi

I recived the transfer today 1025am

Ty to 24KCasino for the 25 euro and doing this transction fast and once again ty to Askgamblers for leting me post my complaint

This is solved to my satisfacktion and can be closed

Regards

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

24kCasino - Staling crypto payment of 1000 euro

Complaint Info

Disputed casino

Reason

Amount

€ 1000

24kCasino Complaints

24kCasino - Skrill withdrawal processed on June 12th, but never received in my skrill account

24kCasino - Refused to help with bonus related glitch, then closed my account

24kCasino - Blocked and disabled account and no response from the Casino

24kCasino - Very long verification